A+ Certified Computer Help Desk Technician

FRANCISCO SERRANO

A+ Certified Computer Help Desk professional with a track record in troubleshooting and technical support. Proven expertise in high-volume transaction processing, music production optimization through computer programming, and maintaining efficient warehouse operations. Recognized for exceptional customer service, adept at call management, and prompt issue resolution. Collaborative team player with experience spanning diverse genres in the music industry. Committed to delivering top-tier technical support in dynamic environments. 773-***-**** 5353 South Spaulding Ave., Chicago, Illinois 60632 Efficiently set up and strike AV special event presentations. Collaborate with various production companies, including William Signal, Aventech, Black and White Productions, AVLeads, and AV Lancers.

Adapt to diverse responsibilities in a freelance environment. Prioritize and adhere to safety protocols and industry standards. Contribute to successful events through seamless audiovisual setup and teardown. Show Crew Network – Chicago, IL, and Countryside, IL Stagehand 06/2018 – Present E X P E R I E N C E

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Set up and struck audio, video, and lighting for event presentations. Provided freelance support for various events hosted by Windy City Music. Ensured efficient execution of audiovisual setups within specified timeframes. Collaborated with event teams to meet production requirements and standards. Contributed to the overall success of events through meticulous attention to detail in setup and teardown activities. Windy City Music Stagehand 2015 – 2018

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E D U C A T I O N

A+ Certification

2020

Produced music using MIDI devices, blending technical skill and creativity. Crafted Sysco-flavored final cuts for artists with a unique musical style. DJed special events, curated playlists, and enhanced entertainment. Applied programming for precise, high-quality music productions. Collaborated across genres, contributing to a dynamic creative environment. Sysco Beats Productions – Anytown, USA Producer/Remixer/Disk Jockey/Computer Programmer 4/1/1994 – Present Processed high-volume transactions involving check and credit card sales. Monitored sales area to ensure optimal staffing for enhanced customer satisfaction. Accepted and processed customer returns, ensuring accurate and timely credit transactions. Operated as a cashier, efficiently handling customer purchases during checkout. Provided excellent customer service by addressing inquiries and maintaining a positive shopping experience. Carson Prairie Scott – Chicago, IL Sales Associate/Cashier 10/1/2008 – 2/15/2009 Managed incoming calls promptly and courteously, facilitating effective communication within the warehouse. Contributed to operational efficiency by ensuring a smooth flow of the production line. Prioritized safety by implementing and maintaining protocols in the work environment. Maintained cleanliness and organization in the warehouse for an orderly workspace. Yick Min Co. – Chicago, Illinois Warehouse Operator 1/1/1994 – 9/1/1997 Farragut High School – Chicago, Illinois

High School Diploma 1989

E X P E R T I S E

Technical Troubleshooting

A+ Certification

Customer Service

Call Management

Technical Support

Transaction Processing

Computer Programming

Warehouse Operations

Team Collaboration

Issue Resolution

Music Production Optimization

Diverse Genre Collaboration

C O M P E T E N C I E S

Proficient in technical troubleshooting and support, backed by A+ Certification. Exceptional customer service skills, efficiently managing calls and resolving issues promptly. Demonstrated expertise in optimizing transaction processing and warehouse operations for efficiency. Collaborative team player experienced in working across diverse genres in the music industry. A+ Certified professional with strong problem-solving abilities for complex technical issues. Mastery of Mac and PC environments, advanced skills in Pro Tools, Ableton Live, and other music software. Prioritizes safety and compliance, maintaining a secure and organized work environment. Adaptable to dynamic technical landscapes, showcasing flexibility and resilience. R E F E R E N C E S

References will be provided upon request.

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