Patient Access & Admissions Specialist

Lorena Castaneda

714-***-****

************@*****.***

Summary: Over ten years in patient access, insurance verification, collections, and call center operations. Recognized with Rose Awards in 2023 and 2025 for outstanding patient service.

UCI Health, Admissions.2021to present. Registers and admits patients using Epic . Verifies insurance and obtains authorizations. Collects patient payments and explains financial responsibilities. Provides excellent customer service in high-volume environment. Collaborates with clinical and administrative teams to ensure efficient patient flow. Recognized, and environment collaborate with clinical and administrative team to ensure efficiently patient flow the rules award in 2025 Povidence Health System, Call Center Representative, 2015 to 2021. Scheduled appointments and handled high-volume inbound calls. Assisted patients with questions regarding services, insurance, and registration. Skills: Patient Access and Admissions, Epic EMR, Insurance Verification, Medical Registration, Collections and Payment Processing, Customer Service, Call Center Operations, Remote Work Experience, HIPAA Compliance, Microsoft Office, Communication and Problem solver

West Anaheim Medical Center MSI Billing and Financial Services Representative 1998 to 2014. Processed MSI billing, completed MSI medical applications, served as intake coordinator for DME vendors, provided customer service and financial counseling, collected patient payments, and collaborated with patients, physicians, and vendor