Conductor y Supervisor de Operaciones

Norberto Cruz

**********@*****.*** 786-***-**** Orlando, FL PERSONAL SUMMARY Dedicated and responsible worker with a strong background in customer service, teamwork, and operations. Fluent in Spanish and Italian, with basic English. Open to any position that allows me to provide quality service and support a productive work environment.

WORK EXPERIENCE Professional Driver (Independent Contractor) – Uber & Lyft January 2023 – Present

● Provided safe and reliable transportation services to passengers throughout the Miami area.

● Maintained a high customer rating through professionalism and excellent service.

● Ensured vehicle cleanliness, regular maintenance, and compliance with all local driving regulations. Grocery Clerk Supervisor – Bravo Supermarket, Miami March 2014 – December 2022

● Supervised stockroom operations, such as receiving, organizing, and storing merchandise and shipments.

● Verified accuracy of incoming orders and coordinated inventory placement on sales floor.

● Maintained inventory records and communicated with suppliers and management regarding deliveries. Cook & Customer Service Associate – Pita Plus - Aventura Mall, Miami February 2012 – February 2014

● Prepared and grilled menu items according to restaurant standards and customer preferences.

● Provided friendly, efficient customer service in a high-volume environment.

● Maintained food safety, cleanliness, and hygiene standards at all times. Supervisor & Storage Manager – Cooperativa Padana Servizi, Italy March 1998 - March 2011

● Supervised daily operations of storage area, ensuring efficient vehicle organization and dispatch.

● Managed a team of drivers and warehouse staff to maintain productivity and safety standards.

● Oversaw compliance with company policies and Italian transport regulations. EDUCATION Universidad Dominicana O&M August 1990 – May 1991

● Studied Computer Basics Puerto Plata, Dominican Republic Universidad Tecnológica de Santiago (UTESA) August 1989 – May 1990

● Studied Interior Design Santiago, Dominican Republic LEADERSHIP AND INVOLVEMENT

● Supervisor Roles: Managed and trained staff at Cooperativa Padana Servizi and Bravo Supermarket.

● Team Leadership: Oversaw teams for efficient daily operations and compliance with safety standards.

● Community & Collaboration: Worked effectively with multicultural teams in Italy, the Dominican Republic, and the U.S.

● Customer Service Engagement: Supported and guided new team members at Pita Plus to improve service quality and teamwork.

SKILLS

● Languages: Spanish (Native), Italian (Fluent), English (Basic)

● Customer Service: Friendly, professional interaction with clients and coworkers

● Teamwork & Leadership: Experience supervising and training staff

● Organization & Time Management: Skilled in managing schedules, logistics, and daily operations

● Technical Skills: Basic computer knowledge

● Adaptability: Quick learner, able to work in fast-paced environments

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