Customer Service & Logistics Operations Professional
Resume:
SUMMARY
Communicative customer service professional motivated to maintain customer
satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. EXPERIENCE
GXO Logistics - Material Handler
Lebanon, IN • 08/2022 - Current
R1 RCM - Patient Access
Indianapolis, IN • 09/2021 - 07/2022
FedEx - Material Handler
Indianapolis, IN • 03/2021 - 08/2021
Accredo Health Group - Customer Service Representative Whitestown, IN • 10/2020 - 02/2021
CONTACT
**********@*****.***
Indianapolis, IN 46260
SKILLS
EDUCATION
Associate of Science: Business
Indiana Wesleyan University
Marion, IN
Graduated
Certified Nursing Assistant
Waynesville Technical
Academy
Waynesville, MO
GPA: 3.6
Trae-Eisha Johnson
• Scan and pack customer orders to be shipped out in a timely manner
• Pick customer orders
• Verify that all items are correct size
• Registered patients entering the Emergency Department for medical evaluation.
• Answered patient inquiries regarding registration and insurance.
• Ensured patients' personal information was accurate to facilitate care Verified that the quality and quantity of hazardous and non-hazardous materials are correct
•
Ensured accurate placement of packages in designated containers for efficient shipping.
•
Facilitated the breakdown of heavyweight freight pallets to streamline the unloading process.
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Provided remote support to patients on prescription medication schedules to enhance adherence and health outcomes.
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Scheduled prescription medications for patients to ensure timely access to necessary treatments
•
Customer Service
Representative
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• Patient Access
• Order picking
• Inventory management
• Shipping logistics
• Admin training
• Safety Compliance
Recipient of Indiana
Wesleyan University
Alumni scholarship
•
International Paper - Material Handler
Indianapolis, IN • 08/2017 - 09/2020
Express Scripts - Pharmacy Technician
Whitestown, IN • 02/2017 - 08/2017
Amazon Fulfillment Center - Packer
Whitestown, IN • 08/2012 - 02/2017
Handled incoming calls and routed them to the appropriate representative for assistance.
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• Make sure patients' health insurance was current
• Checked food bag liners for debris, holes and measurements
• Injection molding
• Made dispensary fitments for the liners
• Filled customer prescriptions accurately and efficiently
• Verified quantity on computer screen matched pill bottle to ensure accuracy
• Processed insurance claims to facilitate timely reimbursement
• Walked around the aisles to pick the orders for the customer on a timely rate
• Packed orders to meet scheduled shipment dates
• Wrapped gifts with care for customer orders
• Provided guidance on ethical practices within the team
• Represented Amazon at community events to enhance brand visibility
Contact this candidate