Remote Administrative Operations & Salesforce Coordinator

Alisha Jacobs

Beaverton, OR ***** 503-***-**** ******@*****.***

Professional Summary

Organized and proactive professional with a proven track record of managing administrative operations from a distance and driving project workflows independently. Highly skilled at utilizing Salesforce CRM to coordinate complex installation schedules for custom wood and wire shelving storage systems, manage digital documentation, and facilitate seamless communication between distributed teams and field technicians. Adept at handling high-volume customer service phone calls, database entry, and task prioritization with zero direct supervision to keep operations aligned and projects on schedule. Remote Work Skills

● Collaboration Platforms: Zoom, Slack, Microsoft Teams, asynchronous communication, dispatch coordination.

● CRM & Project Tracking: Salesforce, digital file organization, timeline management, workflow tracking.

● Customer Support & Phone: High-volume call handling, customer service, conflict resolution, verbal communication.

● Productivity Software: Google Workspace (Docs, Sheets, Drive), MS Office (Excel, Word), cloud data entry.

Professional Experience

Office Assistant Stumptown Solutions 2020 – 2023

● Managed daily high-volume customer service phone calls, answering inquiries, resolving scheduling issues, and delivering exceptional client support.

● Scheduled and coordinated high-volume closet installation projects, managing logistics for custom wood and wire shelving storage systems across multiple residential sites simultaneously.

● Dispatched custom installation teams to project sites and served as the central remote point of contact, ensuring real-time operational updates and seamless communication.

● Compiled and delivered comprehensive installation briefs and specific site details to installers to ensure 100% accuracy in project execution.

● Managed high-volume data entry workflows within Salesforce, tracking customer accounts, contact notes, and job statuses to maintain clean database records.

● Owned daily tracking of project documentation, work orders, and client accounts independently, providing critical operational clarity to management without needing direct supervision.

● Systematized the migration of physical client folders and paperwork into organized digital databases, significantly improving remote administrative efficiency. Education & Certifications

● Certificate in Multimedia Design – Portland Community College, Portland, OR (June 2025)

● Certificate in Web Design and Development – Portland Community College, Portland, OR

(2022)

● Associate of Arts Degree – Lane Community College, Eugene, OR (2003)

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