Wellness Front Desk & Client Services

CHANIYA PERKINS

Cleveland, OH 216-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Experienced front desk and client service professional with a strong background in wellness, spa, hospitality, and retail environments. Skilled in appointment scheduling, guest relations, phone etiquette, administrative support, membership sales, and creating exceptional client experiences. Known for maintaining organized operations, resolving concerns professionally, and fostering a welcoming atmosphere for every guest.

CORE SKILLS

Front Desk Operations • Appointment Scheduling • Client Relations • Phone & Email Communication • Spa & Wellness Services Support • POS Systems • Membership & Retail Sales • Calendar Management • Administrative Support • Data Entry • Microsoft Office • Google Workspace • Team Leadership • Conflict Resolution

PROFESSIONAL EXPERIENCE

Applebee's Lyndhurst, OH

Server/Bartender July 2024–Present

Deliver exceptional guest service in a fast-paced environment.

Process payments accurately and resolve customer concerns professionally.

Maintain strong multitasking and communication skills while serving multiple guests.

The Womb Wellness Solon, OH

Office Administrator May 2024–February 2025

Managed appointment scheduling, client communications, and payment processing.

Maintained confidential client records and coordinated events and workshops.

Supported marketing initiatives through newsletters and social media content.

Ladies & Gentlemen Salon Lyndhurst, OH

Front Desk Keyholder May 2023–April 2024

Managed front desk operations, incoming calls, guest check-ins, and appointment support.

Created a welcoming environment while assisting clients and salon staff.

Performed administrative tasks, data entry, and opening/closing responsibilities.

Open Doors Academy Cleveland, OH

Art Coordinator (Seasonal) Jan 2023–May 2023

Supported community engagement, fundraising efforts, and youth programming.

Assisted with grant applications and social media outreach.

SoftMoc USA Beachwood, OH

Store Associate Sept 2022–May 2023

Delivered personalized customer service and product recommendations.

Supported sales goals through upselling and relationship-building.

Massage Envy Beachwood, OH

Supervisor Aug 2021–Oct 2022

Supervised front desk operations and supported daily clinic workflow.

Resolved guest concerns, managed inventory, and assisted with hiring and training.

Promoted memberships, services, and retail products to enhance client retention and revenue.

Chick-fil-A Mayfield Heights, OH

Team Member Jan 2017–Apr 2019

Provided efficient customer service while maintaining accuracy and professionalism.

EDUCATION

Euclid High School, Euclid, OH

High School Diploma GPA: 4.2

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