IT Support & Systems Troubleshooting Professional
Resume:
JOE RAMIREZ
***********@*****.***
OBJECTIVE
To secure a challenging position with a stable company that offers growth and advancement that will challenge me and help me reach my goals. Hard worker self-starter gives 100% eagerness to help others. willing to take on new projects
TECHNICAL SKILLS
Code enforcement class PBLC 085
Ride along experience in the city of Westminster, also shadowed a code enforcement officer. Completed PC832
Experience in Codes, Zoning and regulation through Santaigo Canyon College
Windows 2000/2003/2008 R2 Server, Windows XP, Active Directory, VMware 3.5,4.0,5.0 ESX,ESXI 5,HP C7000, HP Blade servers chassis Citrix VDI in-a-box, Xen Desktop, Xen Server, Cisco VPN 3000, Cisco Call Manager, Worked with IIS 6.0 and 6.5 Microsoft Hyper-V, Veritas Backup, Backup Exec 2010, and 2012, Veeam 6.1, and 6.5 Wintel, Exchange 2003,Hewlett-Packard and UNIX Servers, Sun Micro System Servers, HP-UX 9.X through 11.X, Sun Solaris 2.5-2.8, Configure soft, IRIX-SGI 6.5.10 - 6.5.12, Shavlik, Splunk, troubleshooting Hardware, Software and Network issues
PROFESSIONAL EXPERIENCE:
Sr. Application Support Analyst
EastWestBank
Apr 2018 –
Support Fax2Mail, worked with a team to implement this new fax software, removed physical fax machines. Created fax groups and account for all users
Troubleshoot fax problems, Work with the end users to train them on how to use it
CLCS (Construction Loan Control System) monitor the software to make sure works properly if any problems work with vendor to troubleshoot.
CCR’s loan application, answer any emails from end users to troubleshoot any errors that show up, Work with the creator of the loan to help solve problems that they have with the loan (any errors)
VRU system (call software) monitor servers to make sure up time of 100%. If any problems route services to DR server and trouble shot errors, if need be, work with Vendor for further trouble shooting.
Review our weekly server report to make sure all servers are up to date with patches and if any patches need to be installed.
Work with a team to make sure all applications are up and running
working with Venafi 18.4 to create internal certs for all servers
Venafi 18.4 certified
Venafi crypto 101 certified
Security + training 605
PowerShell training
Use Nmap to check ports on servers and to see when cert will expire
using Digicert to create external certs for all servers
installing MS patches using Ivanti endpoint protection on workstations and Servers
Symantec Endpoint Manager 14.2.3335 and below
SEP_14.X Maintain & Troubleshoot class completed
troubleshoot and Maintain SEP on endpoints and Servers
working with Nexpose to scan all servers
Create daily reports for endpoint patching
Contract with Dell (CHI hospitals)
May 2017- March 2018
VDI\PC refresh
PC refresh replace over 1600 PC’s from XP to Windows 7
Worked with VMware View to troubleshoot VDI, and VM’s to make sure all systems where up and running
interacted with end user to make sure all software is noted and installed on new desktop
Team Lead for a team of 5 people to replace Windows XP systems with new windows 7 desktops
Set up daily tasks for each team member to make sure we had enough systems to complete daily rollout
Used Active Directory to check permissions and rolls
Move user data to network drive to make sure all user data was restored to new PC (like for like)
Image new desktops with Windows 7
Work independently on a daily bases review any problems with team at end of day
Schools First FCU
Sept 2013- Feb 2017
System Engineer
Worked in a environment of 1000+ servers, whare 90% are VM’s.
Worked on over 800 servers on a weekly bases, set up tasks to resolve vulnerabilities.
Worked on End Point Manager (IBM Big Fix) to apply all MS Patches to windows servers, and would keep Big Fix up to date
Set up weekly Change control meetings to inform BU’s about weekly MS patching
Set up weekly schedule to apply MS patches starting with Dev, Test and once tested patch all Prod servers
Worked with IBM Big Fix to get all servers within 45 days of patch release compliance. from Microsoft
Worked with Security Center (Nessus) to Scan all servers, to check vulnerability’s see all MS patches that need to be installed on all servers
Worked with Splunk. SolarWinds to monitor all servers before and after MS patching
I was able to get all servers within 95% Sox Complaint from 60% when I took over MS patching worked alone to patch all servers
Worked with Venders to find root cause for servers (CFM, Card Wizard)
Worked with Dell KACE to install MS patches on some Dev servers
Lite Exchange work when needed
Worked with the BU to make sure SharePoint was up and running
Would take lead on new and existing Projects
Troubleshoot server to get root cause
On call rotation
Build new VM’s using Windows 2008 and 2012 templates, also created Red Hat 6 along with Linux on servers
Do P2V’s as needed
Put ESX hosts in maintenance mode
Remove VM’s from hosts and move them back
Making sure all VM templates were up to date with MS patches
Worked with VMware 5.5 and below would also update hardware version to 11 on VM’s
worked with Hypervisor, and View
Used Active Directory on a daily basis
Worked on Daily tickets that would come in
Work With Manage Engine Event Log Analyzer 7
Work with TSM to make sure all servers are being backed up and troubleshot any servers that are not being backed up
Technology services Prosum
Contract City of El Segundo
July 2013-Sept 2013
System Engineer
Worked with Backup Exec 2012 setting up new jobs and making sure all servers are being backed up, also any files that needed to be recovered
Upgrading System center manager 2010 to System Center Manger 2012 SP1
Worked with Solar Winds to monitor all the City’s network
Replaced old Domain controllers (2003) with new 2008 R2 domain controllers
Worked with VMware 5.0
Built new VM’s, doing P2V’s. converting Hyper-V servers to VMware, Vsphere, Horizon
Built Red hat servers (Linux)
Migrated Exchange 2010 to 2013 (150 users)
Troubleshooting all server problems
Worked with Venders to ensure we use the newest technology
Prudential California Realty
San Diego, Ca
Jan 2013 – May 2013
Team Lead Server
Worked with Backup Exec 2010 and 2012 setting up new jobs and make sure all servers are being backed up also set up times for servers to be backed up. also any files that needed to be recovered
Worked with Dell TL4000 tape library (EqualLogic) and Dell servers
Worked with Veeam to back up all VM’s and to restore any VM’s that crash
Building new ESXI host with 5.0 and creating new clusters for our VM farm
Worked with Citrix XenApp
Working with ISCSI storage networks
Troubleshooting all server problems
Building VM’s with 2008 R2 using templates
Irvine Technology Corp (Contract Greenlight Financial)
Santa Ana, Ca
July 2012- Oct 2012
Built out Citrix using XenDesktop, along with VDI in a box and also XenServer for 50 users in a remote location, set up templets and desktops using Windows 7
Worked with Share Point to edit pages, giving permissions to all users
Building new ESXI 5 VMware server and vSphere do P2V’s build new VM’s
Worked with HP C3000 chassis
Use Cisco VPN 3000 to set up users and give VPN access
Use Cisco Supervisor to monitor phone calls for training
Use Cisco Call Manager and Telecommunication
Create new public folders in Outlook 2010
Working with AD to create new groups, add users.
Install IIS 6.0 and 6.5
Work with Exchange 2003
Worked with HP servers
Worked with Insight Manager to monitor all HP servers (50)
Researched and Implement Shavlik to install MS patches on all windows servers 300+
On a daily basis till every server was up to date then set up monthly MS patch schedule to maintain a 90% compliment rate
Implement insight manager to monitor hardware on all servers
Implement Veeam for backup of all VM’s and to move data between servers
Work on daily tickets, take phone calls and work with all internal customers
P. Murphy & Associates,
Contract at Unified Grocers
March 2012 – May 2012
Working with AD building Domain Controller seizing roles and moving roles to new Domain Controllers, FSMO roles
Building VM’s upgrading ESX hosts to latest versions using update manager
Troubleshooting servers, VM’s and physical server
Creating PowerShell scripts to remove admin users
Irvine Technology Corp
Wells Fargo Dealer service
Santa Ana, Ca
Sept 2011- March 2012
Working with IBM systems
Troubleshoot VM’s and Physical servers,
EMC Data Domain working knowledge
Helping with ESX upgrade from 3.5 to 4.1 on 100+ hosts
Patching 50 + servers and VM’s per night,
Doing light SAN work creating and carving LUNS as needed
Going through build Doc’s for new server builds,help create new Doc’s for everyday use
Using Remedy, and IBM Director to monitor all servers
Working with Windows 2003, 2008 and VMware
First American Title, Santa Ana, CA July 2007- June 2011
System Engineer
Install, configure, troubleshoot, and maintain Windows 2003/2008 Servers
Provide Active Directory Administration: Add/Delete users, Group Policy, OU’s, grant permissions
Help build VMware infrastructure
Used Active Directory daily
Help manage 200 ESX hosts and 2500 VM’s
Build ESX Servers with 3.5 and 4.1 HP Blades
Put ESX hosts in maintenance mode
Remove VM’s from hosts and move them back
Monitored over 2500 VM’s and 3000 physical servers
Set up firewall request to open ports from one server to another
Worked with lighting fax, set up and configured
Install SQL on servers and set roles and permissions 2003 and 2005
Monitored all HP servers with Insight Manager
Worked with HP C7000 chassis and Blades
Install Virtual Center 4.0 (vSphere)
Build Virtual Machines with Windows 2003/2008 ENT and STD Servers
Use Smotion to move Virtual Machines to different LUNS to optimize space
Green Datacenter: Migrate Physical to Virtual Servers to save power and money
Monitor all servers with SMS
Work with Exchange 2003
Install Veritas Backup on all servers and setup routes
Utilize TechExcel ticketing system to track and solve technical issues
Install, configure, troubleshoot, and maintain HP Blade Servers
Install Security Patches for all servers using Shavlik
Help with Sev one calls to Troubleshoot Hardware and Software issues
Talk to customers about their server builds (needs and wants in a server)
GDR Group (Dioceses of Orange) April 07-June 07
Manager of Desktop support
Active Directory Administration: Add/Delete users, Group Policy, Grant Permissions, and manage user accounts
Create and maintain email accounts in Exchange
Perform software and hardware updates
Troubleshoot network issues
Provide technical phone support using Avaya Administration
Provide technical PDA and 4.0.VPN support
Provide technical Wireless support for blackberry and Palm
Add printers to the Print Server
Maintain all Security patches on servers and desktops
Work with all venders to develop long-term relationships
Take phone calls from the service center to troubleshoot issues
Ameriquest Mortgage Co, Orange, CA June 04-March 07
System Administrator
Install, configure, troubleshoot, and maintain Windows 2000/2003 STD/ENT Servers
Configure Servers for new Data Center roll out (new Builds and upgrades) DL360s, DL380s DL580s and DL760s
Monitored over 5000 physical servers using Configursoft
Build new Disaster Recovery Data Center
Active Directory Administration: Add/Delete users, Group Policy, Registry, Maintain Security rights, DNS and DHCP
Work with Network team to get new IP Addresses and to setup Servers on Domain
Install MSA and Tape drives into racks and set up network cables Fiber cables and KVM cables
Provide Configure soft and SQL Administration: Install and setup Configure soft on all servers to download and deploy all Microsoft security patches
Utilize our MBS standards to ensure all servers are SOX complaint
Troubleshoot hardware, software, and Network issues
Mazda and Edward Science, Orange, CA June 03-May 04
IT Consultant (Contract through Volt)
Provide technical Windows and UNIX Support which included Windows 2000, XP, 9X and Sun Solaris
Configure and install HP, Compaq and IBM Systems
Transfer data over the network
Install Special software on Systems
Upgrade systems from Windows NT to Windows 2000 and XP
Perform hardware upgrades
Set up Network and Local printers
Load Systems from Ghost Server
Provide technical phone support and troubleshoot Systems
Milestone Technologies, Fremont, CA Jan 02-Apr 02
IT Consultant (Contract)
Provide technical UNIX/Windows Support which includes Windows NT, 2000 Pro and Server, XP And Sun Solaris systems
Check and change IP addresses on IBM, Compaq, Dell and Sun Systems
Maintain Network on all systems
Join all systems to Domain
Provide technical phone Support and troubleshoot systems
Silicon Graphics Inc., Mountain View, CA Jan 01-Dec 01
UNIX Administration/IRIX Support Administration
Upgrade software on Servers and install new hardware
Install extra Drives to MSA
Utilize XLV MGR Tool to add extra space to directories
Use FX to check and partition drives
Set up new Servers and Desktops
Set up new accounts
Provide technical phone support for customers
Monitor Batch jobs using Opus and Big Brother
Work with MC-Service Guard, Sun Clustering and EMC Disk Arrays
Troubleshoot hardware and network issues
Excite@Home, Redwood City, CA Sept 00-Dec 00
UNIX Administration (Contract)
Configure SUN Servers, 420R's, 4500's, A1000's, D130's and Fiber Hubs
Upgrade 420R's with memory, QFE cards, SCSI Cards
Upgrade 45000's with Sbus Cards, Fiber cards and G-bits
Clone Disks for 420R's using O.S 2.6 for Sun system
Cadence, Santa Clara, CA June 00-Sept 00
UNIX Administration (Contract)
Troubleshoot and maintain Sun systems
Set up and join SUN desktops to Domain
Install IP addresses
Active Directory Administration: Create and manage user accounts, Security, DNS, NFS and Company firewall
Monitor batch jobs and resolve problems for customers
Troubleshoot systems after moves
Transfer data from the workstations to servers
Install local printers and check Network for all Systems
Install printers onto all workstations
Set up Server room after moves
Ingram Micro, Santa Ana, CA June 96-Apr 00
Server Technician
Install hardware on Sun System from Ultra 1 To E 6500
Install memory, Disk Boards and CPU Memory Boards
Configure cabinets with Servers and Disk Arrays
Work with NFS and NIS servers and Red Hat
Use Ping, Telnet and R-login commands for network connection to server
Install software on Sun Systems from Solaris2.5 to 2.8 and 3rd party software
Install hardware and software for Windows NT, Compaq and IBM systems
Setup Network and IP addresses for customers on special order builds, for QFE cards, Fiber Cards and ATM cards
Install hardware and software on all HP systems from A to N Class
TRAINING
New Horizon, Anaheim, CA 2006, 2007
2273B Managing and Maintaining a Microsoft Windows Server 2003 Environment
2277B Implementing and Maintaining a Microsoft Windows Server 2003 Environment Network
VMware VCP 4
ITIL3
Hyper V Microsoft
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