Network Engineer and Systems Administrator

Ephraim G. Maynard, Network Engineer

Hoover, ****6, 205-***-****, ************@***.***

SUMMARY Highly skilled IT professional with over 25 years of experience in system administration, network engineering, and technical support, including significant expertise in VMware and network security. Proven ability to troubleshoot complex network issues, manage IT infrastructure, and provide advanced technical assistance. Eager to leverage extensive background in LAN/WAN environments, Cisco technologies, and system support to excel as a Network Engineer II at Russell Lands Inc. and contribute to robust network performance and security.

WORK EXPERIENCE

System Administrator

Perry Supply

09/2018 – 07/2026 Birmingham

Managed, updated, and troubleshot the Perry Supply Enterprise Resource Planning (ERP) System, Epicor Prophet 21 (P21).

Maintained, repaired, and reimaged all desktop and laptop computers. Addressed Helpdesk calls for all company users, resolving hardware, software (Microsoft Office, Operating System), and printing issues. Installed, troubleshot, and integrated all printers into the network. Oversaw the maintenance and troubleshooting of the alarm and camera systems at both the Perry Supply Birmingham and Miami, Florida locations. Coordinated with all IT-related vendors.

Assisted in troubleshooting and repairing all internet and network connectivity issues.

Project Installation Technician, Team Lead

Precision Resources for client, Logista Solutions

10/2017 – 08/2018 Bessemer

Executed customer site surveys, detailing floor plans and current equipment inventory for accurate project planning.

Managed the delivery and installation of new HP terminals, along with the removal of decommissioned equipment such as Dell workstations and printers.

Maintained up-to-date project records utilizing SharePoint and spreadsheets.

Performed on-site upgrades, configurations, and testing for clients' existing equipment.

Documented all service work performed and ensured timely communication of service order status and potential issues to supervisors via the company's SharePoint site.

Delivered a high level of service to clients by addressing and resolving on- site issues related to project installations and surveys. Mobile Technology Solutions Analyst

Command Alkon

09/2016 – 09/2017 Birmingham

Implemented Command Alkon's mobile products (MOBILEsales, MOBILEticket, and MOBILEcommerce) both remotely and on-site. Developed project plans, including kick-offs, scheduling, deliverables, and success criteria, using the Clarify program.

Collaborated with implementation teams for proprietary software applications (COMMANDseries, Integra, Apex, and FiveCubits) to coordinate upgrades, schedules, and integration for seamless go-lives. Provided consulting and training to customers, enabling them to leverage mobile products for improved efficiency and business goal achievement. Delivered email and phone support to subscribers, troubleshooting mobile products, other Command Alkon software, and integration points using the Clarify program.

Coordinated modification requests and software defect resolution with product management and product owners.

Managed customer expectations regarding issue resolution and tracked activities using internal applications (Clarify / Changepoint / SharePoint) to prioritize and schedule service requests and issues for assigned customers. Authored documentation, training materials, and reports as needed. Diagnosed software failures impacting communication between programs and client applications, and addressed code-related bugs. Senior Specialist System Support

Tyco Integrated Security

04/2011 – 09/2016 Birmingham

Responded to technical support requests via calls, emails, and voicemails from technicians and sales personnel, addressing installation, operation, application, and service issues for access control, video, and intrusion alarm systems.

Supported and deployed security technologies including firewalls, VPNs, access lists, and intrusion detection systems, while configuring user accounts, permissions, and passwords.

Managed service tickets within Clarify and knowledge databases by entering, updating, and closing entries.

Provided technical assistance for troubleshooting network communications, including issues related to incorrect port forwarding configurations, server maintenance with disabled port forwarding, and defaulted network routers requiring reconfiguration.

Explained the physical layout and functionality of hardware to guide technicians through equipment installation and repair processes. Escalated complex technical problems to the project team or vendors as required.

Authored technical instruction manuals to document improved or proven methods.

Leveraged extensive experience with LAN/WAN security systems and various access control and video surveillance systems. Performed remote technical troubleshooting and data entry tasks. Supported Microsoft Network Server, SQL databases, MS-DB, and acted as a Database Administrator (DBA).

Applied expertise in LAN/WAN network engineering utilizing Cisco products, including Layer 2/3 Switches and Routers for installations and diagnostics. Utilized working knowledge of building, configuring, and troubleshooting campus and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs.

Installed, configured, and troubleshot LAN/WAN-based video surveillance and security systems.

Senior Customer Service Engineer

Glodyne/DecisionOne

12/1999 – 04/2011 Devon

Provided comprehensive logistic support to a diverse clientele, including large corporations and government contracts.

Delivered network support, alongside server and workstation repair and configuration services.

Led projects involving the installation of Dell PowerEdge 2950s, IBM 7945- AC1, and Dell Blade servers.

Offered printer support and installation for a wide range of printer models. Managed project execution, served as on-call duty manager, and oversaw customer relations and retention initiatives.

Network Support Technician

TekSystems

05/1998 – 12/1999 Birmingham

Provided computer and network support for the Just for Feet shoe corporation across all its locations.

Executed the installation, configuration, and repair of all workstations deployed throughout the company and its retail stores. Service Technician

ACL Computers and Networks

04/1996 – 05/1998 Hoover

Managed production operations.

Directed the design and construction of servers and computer workstations for local businesses, schools, and colleges.

Delivered network support, in addition to server and workstation repairs and configurations.

EDUCATION

Virginia College of Birmingham

Bachelor of Science, Management Information Systems Homewood

Achieved a GPA of 3.6/4.0.

Coursework focused on application development, server support, hardware support and repair, IT project management, network design and support, technical planning, and business case analyses, complemented by business management studies.

SKILLS Microsoft Office Suite Microsoft Outlook

Microsoft Visio Microsoft Project

Windows XP Windows Vista

Windows 7, 8, 10, 11 Windows Server 2000, 2003, 2008 R2, 2012 R2

Linux OS SQL Server

SQL Server Express MongoDB

Novell GroupWise Novell Zen Works

Novell Netware Lotus Notes

DHCP Servers Cisco Routers and Switches

Server and Workstation Hardware

Repair and Support

Printer Support and Repair (HP,

Lexmark, Epson, Genicom, Visara)

AWS CloudWatch VoIP

ERP Systems Salesforce

Prophet 21 (Epicor) Network Infrastructure

Network Troubleshooting Network Security

VMware

A+ Certification 03/1998

Netware 4x Certified Novell Administrator 06/1998

CERTIFICATES

Novell

Sun Solaris 2.X Essentials for System Maintainers

Sun

01/2000

Sun Sparc Desktop Systems Maintenance

Sun

01/2000

Sun Ultra Enterprise Server Maintenance

Sun

02/2000

IBM Server and Workstation Maintenance

IBM

05/2001

Dell Certify Systems Expert Associate Portable V5

Dell

05/2003

Dell Certify Systems Expert Associate Desktop V5

Dell

08/2003

Epson Photo Printers

Epson

02/2009

UTC Fire & Security Access

UTC Fire & Security

08/2011

PSNFT (Physical Security Network Field Technician) 08/2011 Software House CCURE 9000

Software House

09/2011

Lenel Access Control

Lenel

10/2013

Genetec Pivot 3 vStac 6.X Surveillance Certified Professional Genetec

06/2014

Lynx Systems

Lynx Systems

11/2014

DVTEL Latitude NVMS Technical Training

DVTEL

08/2014

Honeywell Security ProWatch Access

Honeywell

10/2015

Exacqvision 07/2015

Eagle Eye 02/2016

Video Edge/Victor video 03/2016

HIKVISION Video 05/2016

Mobile Security Management (MSM) 06/2016

EyeLock Access Control

EyeLock

07/2016

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