Customer Service & Operations Team Lead

Christina Guajardo

************@*****.*** 832-***-****

*** ****** **** ****, ******, TX 77535

PROFESSIONAL SUMMARY

Dedicated general professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting technical problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

• Microsoft Word • Business operations support • Administrative support • Customer service • Database administration • Call management • Progress monitoring • Task prioritization • Documentation

EXPERIENCE

Team Manager/ Call Center Representative

Alorica-Work at Home December 25, 2021 to current

• Collaborate with management and upper staff to ensure that policy and procedures are being followed correctly.

• Collaborated with team members to meet daily demands and handle challenging projects

• Resolved customer issues by addressing questions and providing available services.

• Maintained detailed operational records covering assignments and completed work

GWA/Smart Mentor

IKEA Distribution Center – Baytown, TX January 2018 - 2021

• Improved behavior by role modeling positive choices across different lifestyles.

• Contributed to business success through good relationship building with employees, customers, and outside vendors. • Mentor employees on how to complete different types of tasks and excel in the company's business environment. • Maximized employee performance with effective training and close mentoring.

• Built life-long and job-specific skills in employees using special training classes.

GWA

Home Depot Distribution – Baytown, TX May 2016 - November 2018

• Collaborated with team members to meet daily demands and handle challenging projects.

• Completed accurate order filling work by carefully reviewing every order.

• Helped the team handle high-volume work by prioritizing tasks and organizing supplies.

• Troubleshoot problems and develop successful solutions.

Team Lead

Pinnacle Logistics – Houston, Baytown, TX, USA September 2014 - January 2016

• Unloaded, picked, staged and loaded products for shipping.

• Worked at a rapid pace to meet tight deadlines.

• Monitored and adjusted production processes or equipment for quality and productivity.

Warehouse Lead

Magnum Staffing – Houston, TX February 2013 - June 2013

• Unloaded, picked, staged and loaded products for shipping.

• Oversaw special orders and after-hours, urgent shipping jobs.

• Evaluated operational records and made scheduling adjustments to maximize efficiency.

General Laborer

Lone Star Staffing – Houston, TX February 2012 - November 2012

• Set up and perform hand and automatic assembly operations on components, sub-assemblies and assemblies.

EDUCATION

Medical Assistant

Texas School of Business Houston, TX December 2006

Contact this candidate