Administrative Assistant
Resume:
Cynthia Briones
Whittier ca *****
************@*****.***
Skills
• MANAGEMENT(20+ years)
• DISPATCH(20+ years)
• FILING, DATA ENTRY(20+ years)
• CUSTOMER SERVICE (20+ years)
• BOOKKEEPING (9 years)
• Word • Inventory• Legal Research• Multi-line Phone Systems• QuickBooks• Microsoft Outlook Additional Information Skills
Perform Customer Service
Utilize database programs to organize and maintain company records. Fluent bilingual in Spanish (Speak, Read, Write) Able to Translate. Filing / Data Entry, the ability to handle multiple phone lines Bilingual Dispatcher Manager with excellent communication skills to effectively communicate with Delivery Drivers, Paralegals, to Attorneys and Court Agents from different states. Able to remain calm and composed, in all situations to be able to multitask as well as take the appropriate action.
Experience
Inservio- Manager
June 2019 to December 2022
Manage Process Dispatch Department of a staff of twenty employees and with sixty process servers nationwide. Dispatching Process Servers to different locations. The Dispatch position is responsible for the daily pickup and delivery coordination of customer’s service requests to drivers.
Verify the total number of drivers working each day and recommend if additional drivers are required. Confirm the completion of calls. Respond within 10 minutes to any callbacks, messages or cancellations. Recognize and prioritize—alert for immediate dispatch. Identify and ensure all customers are given 100% performance on deliveries. Ensure on-time work completion and prompt pick-up in accordance with established standards of service. Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems. Status client on all service information, Assist on numerous complex situations on service of process.Generate proofs of service for all completed services. Generate Non-serve reports for all services that were unsuccessful. Prepare necessary documents for service of process on all given cases from Unlawful Detainers, Personal Injury, Small Claims, Child Support, Writs, Levy, Civil Cases, Family Law, Criminal, Service on Opposing Counsel.
Perform skip trace on any outstanding individual or corporation in a case. Locate Agent to Corporations for a legal service on the person authorized to accept service for certain corporations, Llc, Etc.
Troubleshooting all complex situations that arise with clients, staff, process servers. Ace Attorney Service- Manager
February 2014 - June 2019
Manage Process Dispatch Department of a staff of twenty employees and with sixty process servers nationwide. Dispatching Process Servers to different locations. The Dispatch position is responsible for the daily pickup and delivery coordination of customer’s service requests to drivers. Primary responsibilities -Verify the total number of drivers working each day and recommend if additional drivers are required. Confirm the completion of calls. Respond within 10 minutes to any callbacks, messages or cancellations. Recognize and prioritize—alert for immediate dispatch. Identify and ensure all customers are given 100% performance on deliveries. Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems. Status client on all service information, Assist on numerous complex situations on service of process.Generate proofs of service for all completed serves. Generate Non-serve reports for all services that were unsuccessful. Prepare necessary documents for service of process on all given cases from Unlawful Detainers, Personal Injury, Small Claims, Child Support, Writs, Levy, Civil Cases, Family Law, Criminal, Service on Opposing Counsel.
Perform skip trace on any outstanding individual or corporation in a case. Locate Agent to Corporations for a legal service on the person authorized to accept service for certain corporations.
Kern Legal- Billing Controller
Process completed work from court and process services. Generate all billing invoices for new and existing clients. Locate out of state rules and regulations and generate a Proof of Service for every individual case and distribute Proofs for Court filing accordingly. Provide Executive- Level Administrative support to various law firms, Assisting Attorneys on proper procedures on personal services for different cases from Unlawful Detainers, Restraining Orders, Small Claims, Family Law, Etc. Receive incoming work orders via U.S. mail, via e-mail, via fax numerous locations in Los Angeles County, Generate payment invoices for all local and nationwide Process Servers.
CES Trade Work Agency- HR Representative
December 2026 to January 2008
Process new hire paperwork from Orientation, W-9, background checks. Collect all work hours enter in data base to apply to payroll distribution for paychecks assign all trade jobs to the qualified employees. Keep contact with all employers to ensure their workers are meeting their requirements.
H&R Block- Customer Service Representative
December 2006 to June 2008
Coordinate master calendar for new and returning clients for new tax season. Advertise new promotion deals for all clients. Set up Tax returns for tax payers, review any previous returns that might have some overlooked materials.Arrange and maintain sensitive documents compliance security procedures.
Car City- Sales Representative
February 2002 to December 2005
Researched and selected the best deals on used vehicles at auction prices for resale. Saved the organization thousands of dollars by implementing a good relationship with a variety of auction directors. Translate organization's terms and conditions of installment plans to interested customers.
L.A City Brokers- Brokers Sales Representative
August 1999 to August 2001
Created and maintained a cohesive and productive work environment, ensuring timelines and efficiency for full staff. Arrange high-profile meetings for in house Brokers to meet with interested home buyers. Played a key role in the company's website and publication Los Angeles Municipal Court- Human Resource Administrator October 1996 to March 1999
Provided assistance in the filing of new complaints, file for fee waiver with the court, index open records, search for archives Composing, typing and Distributing professional correspondence and memoranda for judges Update bulletin for new openings, process new hire paperwork from Orientation, W-9, background checks
Education
MDS Immigration- Paralegal Certificate
March -July 2007
Garfield High School- High School Diploma
June 1996
Summary
Dependable Professional with twenty years experience providing effective and comprehensive administrative legal support at a Management level. A highly organized and ethical professional, able to establish long-term relationships with clients,
employees, co-workers, and outside professional resources. Skilled in working independently and provide an all around organized environment
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