Banking Executive, Branch Manager and Compliance Leader
Resume:
LOVELLE D. JOHNSON
**** ************ **** **********, ** 36117
OBJECTIVE
To obtain a career, leadership-oriented position within the financial services industry as a branch manager, area manager, institution specialist, business lending specialist, or service-sales representative. Highly interested and capable of assisting organizations through management of team members, customer/member service initiatives, revenue growth, household growth, community development, associate training and skills development, operations, underwriting, loan processing and regulatory compliance, as well as maintaining and developing new consumer and business relationships.
PROFESSIONAL SUMMARY
Dynamic and results-driven Banking Executive with over 20 years of leadership experience in financial services, branch management, and business development. Proven ability to drive revenue growth, enhance customer experience, and lead high-performing teams. Expertise in retail banking, commercial lending, regulatory compliance, and risk management. Passionate about fostering community partnerships and delivering strategic financial solutions.
CORE BANKING COMPETENCIES
•Branch Management and Operations
•Retail and Commercial Banking
•Loan Origination and Credit Analysis
•Regulatory Compliance and Risk Mitigation
•Sales Strategy and Revenue Growth
•Customer Relationship Management
•Leadership and Team Development
•Community Engagement and Financial Education
PROFESSIONAL EXPERIENCE
Loan Coordinator
Alabama State University Montgomery, AL January 2026 – Present
•Coordinate and process student and institutional loan applications in compliance with federal Title IV regulations and university financial aid policies.
•Serve as a primary liaison between students, lenders, and university departments to ensure accurate and timely disbursement of loan funds.
•Counsel students and families on loan options, repayment terms, and financial literacy best practices to support informed borrowing decisions.
•Maintain and audit loan records and documentation to ensure data integrity and regulatory compliance.
•Collaborate with Enrollment Management and Bursar's Office to reconcile loan disbursements and resolve account discrepancies.
•Provide training and guidance to departmental staff on loan processing procedures and system updates.
Relationship Manager
Citizens Trust Bank Birmingham, AL April 2025 – October 2025
•Managed and grew a portfolio of consumer and small business clients, delivering tailored financial solutions including loans, deposits, and treasury services.
•Prospected and acquired new business relationships through community engagement, referral networks, and targeted outreach campaigns.
•Conducted comprehensive financial needs assessments to identify cross-selling opportunities across banking products and services.
•Strengthened client retention through proactive relationship management and personalized service delivery.
•Ensured adherence to Community Reinvestment Act (CRA) initiatives and fair lending standards in all client interactions.
•Collaborated with credit and underwriting teams to structure and present loan packages for consumer and commercial clients.
Market Manager II
Alabama One Credit Union Montgomery, AL December 2022 – February 2025
•Increased branch revenue by 20% by implementing targeted sales strategies and loan initiatives.
•Managed full-service branch operations, focusing on business development, membership growth, and lending.
•Strengthened community presence by developing strategic partnerships and financial literacy programs.
•Ensured 100% compliance with regulatory standards through staff training and operational excellence.
Branch Manager, Assistant Vice President
PNC Bank Montgomery, AL October 2021 – December 2022
•Led a team of 6 associates, achieving a 15% increase in loan production and 25% increase in deposit growth.
•Managed a portfolio of small business clients (up to $5M exposure), providing lending solutions, business analysis, and referral of treasury management services.
•Increased branch non-interest income by 12% through effective cross-selling of investment and treasury products.
•Drove customer retention efforts enhancing service delivery and relationship management.
Branch Retail Executive, Assistant Vice President
BBVA Compass Bank Montgomery, AL May 2019 – October 2021
•Oversaw branch sales and operational strategies, increasing loan and deposit volume by 18% year-over-year.
•Spearheaded business development initiatives, acquiring high-value commercial and retail banking clients.
•Trained and mentored branch staff, improving sales performance and customer satisfaction scores.
Assistant Vice President, Branch Sales Manager
Regions Financial Corporation Montgomery, AL August 2005 – September 2018
•Led a top-performing branch with 10+ associates, driving 25% growth in business accounts.
•Implemented risk management protocols, ensuring adherence to federal and state banking regulations.
•Developed cross-functional partnerships with commercial, mortgage, and investment line of business partners.
EDUCATION
Master of Science in Counseling and Human Development
Alabama State University Montgomery, AL August 2002
Bachelor of Science in Psychology and Finance
Alabama State University Montgomery, AL May 1998
BANKING CERTIFICATIONS AND LICENSES
•NMLS #656246 (Active)
•Emerging Leadership Academy – Leadership Certification, 2016
•General Ledger Accounting and Internal Audit Certification, 2010
•Certified Notary Public
TECHNICAL AND LEADERSHIP SKILLS
•Retail and Business Banking Solutions
•Credit and Loan Underwriting
•Sales Leadership and Performance Coaching
•Financial Analysis and Budget Management
•Risk Assessment and Regulatory Compliance
•Treasury and Merchant Services
•Customer Relationship and Retention Strategies
•Microsoft Office Suite (Excel, Word, PowerPoint)
MILITARY SERVICE
United States Navy Rank: E-2 August 1993 – February 2001
Authorized to work in the U.S.
References available upon request.
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