Virtual Assistant Data & Customer Support
Resume:
Elizabeth Turinawe, Virtual Assistant
Kampala, Uganda, +256-***-***-***, ***********************@*****.*** SUMMARY Detail-oriented and reliable Virtual Assistant with experience in customer service, quality assurance, and administrative support. Proficient in data entry, CRM systems, email management, and maintaining accurate records. Possesses strong communication and organizational skills, with a keen attention to detail. Eager to leverage these abilities to provide efficient administrative support and contribute to the smooth daily operations at Local First Arizona.
WORK EXPERIENCE
Customer Service Representative
Service4Cus
11/2023 – Present
Meticulously entered, logged, and updated client case data within CRM/ticketing systems, ensuring consistent and error-free records across all communication channels including phone, email, and live chat. Proactively tracked and followed up on escalated cases to guarantee timely resolution, conducting cross-checks against established service standards to uphold data integrity.
Intern - IT & Administration
National Water and Sewerage Corporation
06/2025 – 08/2025
Compiled and catalogued client feedback data gathered from outbound calls, organising findings to facilitate accurate reporting and subsequent follow-up actions.
Delivered comprehensive administrative and helpdesk support, encompassing data entry, systematic filing, and meticulous documentation for both staff and client inquiries.
Quality Assurance
Xclusive Uganda
01/2023 – 04/2023
Monitored and rigorously tested programme systems and service outputs against predefined quality standards, recording all results with exacting precision.
Documented all quality checks and findings to support audit processes and reporting requirements, thereby ensuring the utmost data accuracy and completeness.
EDUCATION
Makerere University
Bachelor of Information Systems & Technology
Kampala, Uganda
CGPA: 3.6
relevant coursework: Data and Information Management I & II, Systems Analysis and Design, Database-related Web Systems
Maryhill High School Mbarara, Uganda
UACE Result: 5 (History: A, Economics: A, Entrepreneurship: B) Maryhill High School Mbarara, Uganda
UCE Result: 1, Aggregate: 31
SKILLS Data Entry & Accuracy MS Excel & MS Office
CRM/Database & Ticketing Systems Data Verification & Quality Checks Records & Documentation
Management
Fast, Accurate Typing
Confidentiality & Data Handling Attention to Detail Time Management Reliability
Organization Communication Skills
Attention to Detail Independent Work
Email Management Appointment Scheduling
Data Entry File Organization
LANGUAGES English (Fluent (Written & Spoken)) Luganda (Fluent) Runyankole (Native)
INTERESTS Supported day-to-day care routines,
learning activities, and record-
keeping for children with autism,
building patience, discipline, and
attention to detail.
Muhumuza Angella
Founder, Service4Cus Co. Ltd
***************@*****.***
Kamanzi Derrick
Probation Officer, Ministry of Gender, Labour &
Social Dev.
*************@*****.***
Peter Mutungire
IT Director, National Water & Sewerage
Corporation
*****.*********@****.**.**
REFERENCES
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