Shipping & Client Support Specialist
Resume:
Michelle
Schmidt
Campbellsville, Kentucky *****,
United States
************@*****.***
Shipping/Client Support
Dedicated Shipping and Client Support professional based in Campbellsville, Kentucky, with extensive experience in logistics and customer service. Proficient in ShipStation, Zendesk, and account management. Known for strong communication and problem-solving skills. Committed to enhancing customer satisfaction and optimizing shipping processes for efficiency. Eager to contribute to a team dedicated to caring for people.
Skills
Client Support Expert
Shipping Logistics Expert
Problem Solving Expert
Account Management Expert
Communication Expert
Customer Service Expert
Time Management Expert
Zendesk Expert
ShipStation Expert
Team Collaboration Expert
Employment History
1 Shipping/Client Support
Pruvit Ventures
Jan 2018
Managed reshipment of packages with
a focus on international shipping,
ensuring compliance with regulations
and customer satisfaction. Provided
password reset assistance and
general account support, addressing
client inquiries effectively. Leveraged
platforms like ShipStation and Zendesk
to streamline operations and enhance
service delivery. - Improved package
delivery times through efficient
reshipment processes. - Resolved
customer issues with a high satisfaction
rate. - Conducted training sessions
for new support staff, enhancing
team performance. - Collaborated with
2 Store Clerk
E-town Laundry & Dry Cleaning
Feb 2011 — Jan 2018
Oversaw daily operations by opening
and closing the store, ensuring a secure
and orderly environment. Maintained
balanced cash drawers with accurate
end-of-day closings. Delivered prompt,
professional service to customers,
fostering a welcoming atmosphere.
- Enhanced customer experience
through exceptional service and
cleanliness. - Achieved consistency in
daily cash management and reporting.
- Implemented organizational systems
that improved store efficiency. -
Trained new staff in customer service
protocols and store operations.
Education
3 diploma
Bullitt East HS
Jan 1992
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routes.
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‘92 ‘94 ‘96 ‘98 ‘00 ‘02 ‘04 ‘06 ‘08 ‘10 ‘12 ‘14 ‘16 ‘18 ‘20
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