Senior AWS Cloud & DevOps Engineer

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RODRIGO EMMANUEL RODRIGUEZ ARGUIJO

SENIOR AWS CLOUD & DEVOPS ENGINEER INFRASTRUCTURE, IAC, CI/CD & RELIABILITY Querétaro, Mexico Remote - LATAM +52-442-***-**** ********.***.**@*******.*** linkedin.com/in/rodrigo-emmanuel-rodriguez- arguijo-aa3a8b142

PROFESSIONAL SUMMARY

Senior cloud, DevOps, and production reliability engineer with 13+ years supporting business-critical services across banking, payments, logistics, SaaS, storage, backup/recovery, and enterprise infrastructure. Experienced in Azure production operations and AWS-integrated environments, with transferable cloud expertise across compute, storage, networking, databases, identity, monitoring, automation, high availability, and disaster recovery. Hands-on with Python, PowerShell, Bash/Linux shell, REST APIs, Git/GitHub, Azure DevOps, Docker, Kubernetes, Datadog, New Relic, Prometheus, Grafana, Elastic/ELK, Azure Monitor, ServiceNow, Windows Server, IIS, networking, and SQL- backed systems. Working knowledge of AWS services including EC2, S3, RDS, VPC, IAM, ALB, Lambda, CloudWatch, and Route 53, plus Terraform and CloudFormation workflows. Known for ownership, structured troubleshooting, secure change execution, operational automation, clear documentation, cost-awareness, and improving resilient, repeatable engineering practices across distributed teams. TARGETED AWS CLOUD, INFRASTRUCTURE AUTOMATION & DEVOPS SKILLS AWS & Cloud Infrastructure: Working knowledge of EC2, S3, RDS, VPC, IAM, ALB, Lambda, CloudWatch, Route 53, security groups, availability patterns, backup, recovery, scaling, and cost-awareness; Azure production environments; hybrid infrastructure; DNS; load balancing; identity; networking; storage; databases; and distributed-service dependencies. Infrastructure as Code & Automation: Terraform workflow knowledge covering configuration, plan/apply, state, variables, modules, reusable patterns, review, and controlled change; AWS CloudFormation familiarity; ARM Templates and Bicep; Python, PowerShell, Bash/Linux shell, REST/OData APIs, JSON, CSV, and repeatable infrastructure and operations tooling. CI/CD, Containers & Deployment: Git and GitHub workflows; Azure DevOps pipelines; familiarity with Jenkins, GitHub Actions, GitLab CI, and AWS CodePipeline; pipeline as code; automated build, test, deployment, validation, rollback, and release evidence; Docker, Docker Compose, Kubernetes/AKS, deployment readiness, and environment standardization. Security & Compliance: IAM/RBAC, least privilege, access reviews, MFA, secrets-management concepts, firewall and network controls, encryption concepts, secure deployment practices, infrastructure validation, PCI-DSS controls, audit evidence, change governance, vulnerability- remediation coordination, and backup/recovery controls. Monitoring, Optimization & Reliability: Datadog, New Relic, Prometheus, Grafana, Elastic/ELK, Kibana, Azure Monitor, TSOM, and CloudWatch concepts; metrics, logs, traces, synthetics, dashboards, alerting, SLI/SLO/SLA monitoring, uptime, performance and capacity analysis, cost- awareness, incident response, RCA, postmortems, and disaster-recovery readiness. Engineering Collaboration: Production troubleshooting across development, test, and production; cross-functional work with application, database, infrastructure, network, security, QA, and vendor teams; Agile/Scrum, Jira, peer reviews, mentoring, technical documentation, runbooks, SOPs, stakeholder communication, and independent ownership. SELECTED CLOUD INFRASTRUCTURE, AUTOMATION & RELIABILITY CONTRIBUTIONS

Built Python, PowerShell, Bash, SQL, and API-based utilities for infrastructure inventory, dependency validation, access/configuration checks, monitoring, migration reconciliation, deployment evidence, and recovery decisions, reducing manual toil and improving repeatability.

Supported enterprise observability modernization from TSOM to Elastic, defining logs, synthetics, telemetry, alert rules, dashboards, service ownership, escalation paths, production validation, handover documentation, and reusable operating standards across cloud-integrated services.

Strengthened CI/CD controls, release validation, rollback readiness, IAM/access governance, security reviews, backup validation, disaster-recovery procedures, runbooks, SOPs, and post-incident actions for regulated and customer-facing production environments.

Built a Synthetic Journey Drilldown and RCA platform using Node.js/TypeScript, Express, Prometheus, Grafana, Docker Compose, and Kubernetes Kind, providing reusable service-health metrics, step-level failure evidence, historical context, and faster troubleshooting. PROFESSIONAL EXPERIENCE

SENIOR CLOUD INFRASTRUCTURE, AUTOMATION & RELIABILITY ENGINEER Iron Mountain Mexico Remote - LATAM Sep 2024 - Present Temporary contractor engagement supporting cloud operations, infrastructure reliability, automation, security coordination, client delivery, and enterprise service continuity.

Own operational workstreams for customer-facing document-management, capture, warehouse, network, security, database, and enterprise services across the Americas, Brazil, India, and the United States, coordinating application, infrastructure, cloud, security, and vendor teams across concurrent priorities.

Build Python, PowerShell, Bash, SQL, and REST/OData utilities for service inventory, dependency validation, access/configuration checks, onboarding, monitoring, deployment evidence, migration reconciliation, and operational reporting, reducing manual effort and creating repeatable workflows.

Troubleshoot production failures using application, Windows/Linux server, IIS, database, network, DNS, storage, authentication, security, and observability evidence; define recovery criteria, rollback controls, action logs, technical documentation, and timely stakeholder communication.

Support disaster-recovery readiness, backup validation, IAM/access governance, cloud security reviews, high-risk changes, runbooks, SOPs, post- incident actions, and long-term reliability, maintainability, performance, and cost-efficiency improvements. SENIOR CLOUD OBSERVABILITY & INFRASTRUCTURE ENGINEER Skysystems Remote - LATAM Jan 2026 - Present

Independent temporary contractor engagement focused on cloud observability adoption, infrastructure transition, platform standards, and reliability guidance for a U.S. enterprise client.

Support the TSOM-to-Elastic modernization across Azure-integrated infrastructure, applications, logs, synthetics, telemetry, alerting, dashboards, service ownership, operational reporting, and reusable monitoring standards.

Translate infrastructure, deployment, and support requirements into alert thresholds, impact mappings, escalation paths, runbooks, validation criteria, governance controls, and responder workflows that improve feedback loops and reduce operational friction. Page 2

Use Elastic/ELK, Grafana, Azure, APIs, SQL evidence, and ITSM data to reduce noisy alerts, close monitoring gaps, accelerate troubleshooting, improve performance visibility, and prioritize automation and reliability improvements. SENIOR DEVOPS, CI/CD & CLOUD OPERATIONS ENGINEER

Fortra / HelpSystems Mexico Remote - LATAM Aug 2025 - Mar 2026 Independent temporary contractor engagement supporting cloud-integrated software, CI/CD controls, customer-facing production reliability, automation, security, and managed-service adoption.

Support high-severity incidents, application deployments, scheduled workloads, and release workflows, correlating Datadog, Elastic, Azure DevOps, ServiceNow, Jira, application, database, infrastructure, identity, network, and security signals.

Maintain CI/CD and release evidence, rollback readiness, runbooks, access controls, support models, RCA actions, documentation, and automation opportunities while sharing repeatable practices with internal teams and customers. DEVOPS RELIABILITY, INCIDENT & PLATFORM DELIVERY LEAD Concentrix Catalyst Mexico Remote - LATAM Aug 2025 - Feb 2026 Independent temporary contractor engagement focused on distributed digital platforms, multi-team delivery, incident leadership, developer collaboration, and reliability adoption.

Coordinate developers, DevOps/SRE, cloud, infrastructure, network, database, security, and third-party providers through high-pressure incidents; standardize triage, communication, recovery validation, postmortems, action tracking, and knowledge sharing. SENIOR SITE RELIABILITY & CLOUD INFRASTRUCTURE ENGINEER Maersk Mexico Remote - LATAM May 2024 - May 2025 Independent temporary contractor engagement supporting globally distributed production operations, deployment readiness, observability, infrastructure continuity, and engineering enablement.

Support global Sev-1/Sev-2 incidents, deployments, monitoring, infrastructure, access, and continuity using Datadog, PagerDuty, TSOM, PowerShell, VMware, networking, Windows/Linux, SQL, and backup evidence; improve change controls, DR readiness, runbooks, and operational standards. PRODUCTION RELIABILITY, DEVOPS & SECURITY CONTROLS LEAD Citibanamex Remote - Mexico Oct 2019 - May 2024

Led 24x7 reliability for banking, payment, digital-channel, middleware, database, identity, network, and infrastructure services, coordinating development, operations, cloud, security, business, and vendor stakeholders and mentoring responders on repeatable practices.

Applied IAM/RBAC, least-privilege access, PCI-DSS controls, audit evidence, change governance, resilience testing, secrets/access controls, security monitoring, and backup/recovery validation across critical services.

Developed PowerShell/Python automation, SQL queries, dashboards, monitoring checks, deployment procedures, and reusable operational tooling; led incident/problem/change processes, RCA, postmortems, SLA/SLO reporting, corrective actions, and knowledge sharing. SYSTEMS INFRASTRUCTURE, AUTOMATION & DEVOPS ENGINEER Tata Consultancy Services Hybrid - Mexico Dec 2014 - Oct 2019

Supported Windows/.NET, IIS, SQL, VMware, Linux-adjacent, endpoint, backup, network, authentication, and data-center services; created PowerShell automation, deployment and monitoring checks, access/onboarding procedures, migration playbooks, runbooks, SOPs, and knowledge articles. EARLIER TECHNICAL EXPERIENCE

UltraBac Software, Inc. - Technical Incident & Recovery Specialist (Sep-Dec 2014): backup, restore, storage, Windows Server, operating-system, and network troubleshooting. Axtel - Network Operations & Incident Engineer (Feb-Sep 2014): telecommunications monitoring, availability/performance diagnosis, and vendor escalation. CompuCom - Service Desk Incident Lead (Nov 2011-Jan 2013): client support, endpoint/user onboarding, priority escalation, SLA performance, and knowledge management. American Express (Nov 2010-Oct 2011) and Toptel S.R.L. (Jun-Nov 2010): customer, transaction, scheduling, security-sensitive service, and escalation operations. EDUCATION, CERTIFICATIONS & LANGUAGES

Education: Bachelor-level studies / professional experience in Information Technology and enterprise systems. Certifications: ITIL 4 (Aug 2024) Google Project Management (Aug 2024) Google Data Analytics (Jul 2024) Agile Project Management - Google Scrum Foundations Certified Expert (Dec 2021) Languages: Spanish - Native English - Fluent / Professional Working Proficiency (advanced technical and conversational). Availability: Based in Mexico; available for fully remote, full-time work across Latin America and comfortable collaborating with distributed teams across U.S. business hours.

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