Administrative Customer Service & Collections Professional

Brandis Muhammad 414-***-****

***********@*****.***

Milwaukee, WI

Summary of Skills

Over 10+ years experience as Administration and Customer Service

Proficient and detail-oriented

Strong clerical, order management and administration skills

Strong background in management of projects, coordinating and customer service as well exemplary leadership.

Good in Independent Recruiting, Conflict Resolution, Office Management/Data Entry, Recordkeeping/Database Admin, Marketing/Customer Service, Spreadsheets/Reports/Grant Writing, Event Planning/Presentations, Proposals/Business Plan Writing, Front-Desk Reception/Office Clerical support, Resume Writing and Event Planning/Coordinating

Advanced in computer navigation and operational skills

Ability to collect, organize and analyze with attention to detail and accuracy

Works exceptional with large and small groups as well as diverse and different cultures

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of systems.

Demonstrates critical thinking abilities by using analysis and problem-solving

Debt Collections in a call center setting.

Education

Bachelor’s (BBA)-Business Administration

Technical Skills

Software: PayPal/Framework, Web Logic, Keynote, WhatsUp, Photo Shop /Adobe/ Apple software/Cloud Applications

Database: Oracle/Xerox/Microsoft Access/Macintosh/IBM

Operating systems: Microsoft Office, Word Excel, Outlook, Social Media, Email, Power

Point, Internet Usage/ Access, Windows/ Pay Pal/Peach Tree/ Bookkeeper/Quicken/ File maker Pro/ Ms Publisher Windows 2000/XP/98/97/ OS X, iOS, Android, Google

Languages: Visual Basic, HTML5, CSS, XML

Professional Experience

Professional Account Management- Milwaukee, WI

Collector III-

08/2015-10/2018

Transfer calls for processing, resolves customer issues to try to avoid escalating to supervisors.

Document accounts and inform of educational toll and parking rules to avoid new violations.

Make calls to inform violators of parking and toll debts to be collected upon.

Attend coaching and training sessions.

Process payments and issue forgiveness plans and apply discounts.

Victoryes Administrative Services- Milwaukee, WI

Administrative Assistant-Virtual

10/2017-Present

Enter Data and record-keeping

Prepared proposals, business plans and financials

Processed payroll, prepared and issued checks.

Filing and bill consolidation and bank reconciliation

Scheduling and Event Planning and Coordinating.

Independently Recruit, marketing as well as hiring and terminations.

Phone screen and Interview potential clients and employees.

One Call Concept- Milwaukee, WI

Customer Service Rep- Home Agent

05/2013-07/2015

Processed digging tickets for homeowners and contractors that are installing and disconnecting utilities and other improvement activities such as building fences, and deck renovations.

Provided customer support by phone to homeowners with questions and utility dispatchers.

Processed a high volume of consumer inquiries and resolve a targeted percentage of customer inquiries

Trouble-shooted customer problems, by identifying the problem, and using recourses to resolve the issue

Tracked and documented inbound support request and ensure proper notation of customer problems or issues.

Updated customer information and ensures accurate entry of contact information.

Renewed/updated tickets for patrons to issue more time for work needing to be completed.

Called out EI locate tickets to inform utilities of work being performed to have them dispatched to the scene to check to make sure are is free of line interference from faulty wires to prevent explosions.

JC Penney Logistics-Milwaukee, WI

Customer Service Representative

08/2011-02/2013

Assisted customers with online shopping who did not have computer access or who just preferred providing the order by phone.

Resolved consumer complaints and answered inquiries.

Issued store credits and rewards points when necessary.

Answered, transferred calls, tracked packages and placed and cancelled orders.

Signed customers up for rewards cards and memberships

Acted as a personal shopper and home interior decorator at times for customers

Who did not have computers and needed help at decorating for remodeling.

Office Team- Milwaukee, WI

Clerical Support/Data Entry Specialist

08/2010-03/2011

Handled multifaceted clerical tasks e.g., data entry, filing, records management.

Assist supervisor with various duties.

Divine Purpose CDLC — Milwaukee, WI

Administrator/Owner/Operator

10/2007- 07/2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management, billing, attendance

and payroll) as the owner of childcare and Milwaukee County Worker.

Coordinated field trip arrangements, maintained database and ensured the delivery of premium service to parents.

Quickly became a trusted provider by parents known for “can-do” attitude, flexibility and high-quality work.

Copesan Pest Solutions, Menomonee Falls, WI

Data Entry Representative

08/2007-10/2007

Operated office machines including; faxes, Xerox machines, and scan torn machine sales answered/transferred phone calls.

Assisted Earned excellent marks on performance reviews, with citations for excellence in area including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Assisted supervisor and clerical support team with administrative duties

United Migrant Opportunity Service, Milwaukee, WI

Resume Consultant/Office Assistant

02/2007-08/2007

Entrusted to manage office in the supervisor’s absence.

Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; prepared resumes, and administered Tabe testing to adults to determine basic skills level for employment and W2 purposes, as assigned by the unit supervisor or administrative staff.

Facilitated Steps for Success Motivation/Rapid Attachment and Resume Workshop.

Assisted supervisor and job seeking customers receiving W2 benefits

Critiqued, updated or developed resumes for job seekers.

Entered QA and Cares Data and Completed ECF documents and record notes for FEP and case managers

Recorded grades and Tabe test levels into the database.

Communicated effectively with multiple departments to gather information and develop resumes for W2 jobseekers to receive interviews. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic and commitment to providing unsurpassed service.

Kohl’s Corporate, Menomonee Falls, WI

Data Entry Representative

09/2006-12/2006

Established strong relationships to gain support and effectively achieve results.

Called customers about upcoming payments, and overdue accounts

Assisted supervisor and clerical support team with administrative duties

Entered, updated data for charge card account holders and closed or re-issued returned charge cards.

Brandi’s Circle of Life Adult Daycare, Milwaukee WI

Director/Administrator

07/2005-03/2006

Developed age appropriate curriculum for children and adults.

Maintained records, and planned and prepared proposals.

Brandi’s Blessings Child Care, Milwaukee WI

Owner/Operator

11/2000-04/2006

Took and recorded attendance/Payroll.

Recorded and maintained data, appointed information; Planned and prepared proposals

References Available Upon Request

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