Customer Service & Early Childhood Educator
Resume:
Professional Summary
Dedicated customer service worker with 10+ years’ experience in childcare, retail, and fast paced service environments. Known for providing exceptional customer service in a friendly and reliable manner to all ages. Strong multi-tasking abilities, cash handling accuracy, adaptable and able to learn new skills quickly.
Core Competencies
Childcare:
Early Childhood Education Certified Level 1
Classroom Management and Child Supervision
Administrative
•Reception, Scheduling, Typing, phone etiquette
Customer Service/ Management
•Providing excellent support to customers utilizing client communication and conflict resolution skills
•Accurately conduct transactions, and open/close cash handling and POS procedures
•Apply active listening to assist customers in their purchases while upselling where able
•Perform merchandising and inventory management with attention to detail and planning
•Management Training
Technical
•Photography, Basic computer operation including Microsoft Word & Excel, social media
Other
•Bilingual – English & French
•Quick learning
•Team Collaboration
Professional Experience
Early Childhood Educator (part time) Feb 2026 - Present
Real Heros Learning Centre - Stony Plain, AB
Supported infant to Pre-K children with daily routines, developmental play, and emotional guidance.
Ensured a safe and clean classroom environment.
Assisted with diapering, feeding, clothing changes, and hygiene routines.
Prepared and distributed snack and meals according to food safe standards.
Collaborated with team members to maintain ratios and deliver quality care.
Engaged with parents and guardians by utilizing client communication and conflict resolution skills
Professional Experience Cont.
Early Childhood Educator Aug 2022 - Jan 2023
Bright Minds Daycare and OSC - Stony Plain, AB
Supported infant to Pre-K children with daily routines, developmental play, and emotional guidance.
Ensured a safe and clean classroom environment.
Assisted with diapering, feeding, clothing changes, and hygiene routines.
Prepared and distributed snack and meals according to food safe standards.
Collaborated with team members to maintain ratios and deliver quality care.
Engaged with parents and guardians by utilizing client communication and conflict resolution skills
Assistant Manager Oct 2018 - Dec 2018
The Love Boutique - Edmonton, AB
Managed Store opening/closing, cash reconciliation, and safe counts with high accuracy.
Oversaw inventory, product stocking, and merchandising to support daily sales goals.
Maintained store cleanliness and ensured accurate pricing.
Sales Associate Aug 2017 - Oct 2017
Forest Green Liquor - Stony Plain, AB
Handled POS transactions, restocking, and customer sales.
Created product displays and processed incoming stock orders.
Maintained store cleanliness standards and ensured accurate inventory counts and pricing.
Kennel Staff Aug 2017 - Sept 2017
Stony Plain Veterinary Clinic - Stony Plain, AB
Provided daily care, feeding, and medication support for animals.
Assisted veterinary staff during procedures.
Supported behavioural routines and basic dog training.
Education, Certifications and Licenses
Spruce Grove Composite High School Completed coursework towards diploma
Level 1 Early Childhood Educator October 2022 to Present
ProServe Aug 2017 - 2022
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