Client Coordinator and Customer Service Expert
Resume:
Kayla Pyles
Client Coordinator
Easley, SC *****
**************@******.***
Client coordinator with proven customer service experience of over 7 years. Seeking a challenging role where I can leverage my expertise in collection coordination, mortgage specialization, and front office coordination to deliver exceptional customer service, ensure client satisfaction, and contribute to the overall success of the organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Member Service Representative II
Alignment Health Plan - Orange, CA
November 2023 to Present
• Provide excellent customer service to members and providers .
• Schedule appointments for members with Drs.
• Assist with member support, app and portal .
Billing and Collections Coordinator II
Global Lending Services - Remote
October 2022 to January 2024
• Successfully managed customer relationships and ensured efficient closure projects.
• Investigated client accounts thoroughly, tracked and monitored accounts with internal and external tools. Audited projects daily to ensure accurate deliverable reporting.
• Educated clients on company program offers and relevant material to minimize client escalations.
Senior Tech Support Advisor
Transcom - Remote
November 2018 to August 2021
Assist cst with tech support for apple devices.
Also as follows
• Password reset
• Internet connection issues
• Pairing issues
• Mail issues etc..
Assisted with customer accounts.
• Refunds
• subscription management
• Payment methods
• Purchase history
Assisted with Apple Cash And Apple Card accounts.
• disputes
• locked/restricted accounts
College advisor
Blackboard Inc. - Remote
July 2015 to September 2018
Assisted with college enrollment, and confirmed all requirements were met before signing up for courses. Notated all interactions, and met all daily quotas. Quality Inspector
Mergon Corporation - Anderson, SC
May 2014 to June 2015
Inspect all parts and removed any defected parts from the shipping pile. Logged all pieces and kept track of all defected parts. Quality Inspector/Machine Operator
Coveris High Performance Packaging - Anderson, SC
January 2013 to April 2014
I would inspect plastic containers to insure they are ready for packaging. Manager
Mcdonalds - Piedmont, SC
June 2009 to December 2013
As a Manager with Mcdonalds, I was assigned many roles I would expedite food out at a fast and effective rate... I would also manage the employees in each station to assure they were completing their designed task. I would count drawers at end of day to verify the amount matched the system amount. Customer Service Representative
Education
Associate's degree in Business Management
Greenville Technical College - Greenville, SC
August 2012 to June 2014
High school or equivalent in Basic
Woodmont High School - Piedmont, SC
August 2008 to June 2012
Skills
• Customer Service
• Call Center
• Customer Care
• Property Leasing
• English
• Quality Inspection
• Property Management
• Machining
• Front Desk
• Technical Support
• Troubleshooting
• Remote Access Software
• Network Support
• Microsoft Windows
Certifications and Licenses
Employment Readiness Program Career Ready Class
August 2017 to Present
12 hours of instruction and practice with Employability, Financial, and Personal Effectiveness Skills.
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