Social Worker, Stylist & Customer Service
Resume:
Brooke Grant
Social Worker/Stylist/Barber/Customer Service
Birmingham, AL 35209
***************@*****.***
Work Experience
Clinical Service Coordinator
ALABAMA MENTOR-Homewood, AL
October 2024 to Present
Brooke A. Grant
***************@*****.***
22-17 Court South
Birmingham, AL 35205
p: 205-***-****
EDUCATION
Bachelor of Science, Social Work
Miles College, Fairfield, AL
(August 2015-May 2019)
Activities: Social Work Society
Cosmetology/Barbering Degree
Virginia College, Homewood, AL
(October 2012-December 2013)
Honors and Awards: Dean’s List
High School Diploma
Vestavia Hills High School, Vestavia Hills, AL
(August 2005-May 2009)
Activities: Honors Choir
WORK EXPERIENCE
• Alabama Mentor Foster Care Service Coordinator
Assessment & Care Planning:Conducting comprehensive evaluations to develop individualized treatment plans that address client strengths and barriers.
Coordination & Collaboration: Linking clients to mental health, substance use treatment, and social services, often working with interdisciplinary teams, courts, or families.
Advocacy: Acting as a liaison between clients and service providers to ensure access to necessary care.
Monitoring & Support: Tracking progress, adjusting plans as needed, and supporting long-term recovery or stability.
Transition Planning: Ensuring seamless continuity of care, such as returning home from a facility or transitioning between service levels.
Target Populations and Settings
Behavioral Health: Assisting individuals with mental health disorders or substance abuse issues.
At-Risk Families/Youth: Providing specialized support (e.g., Functional Family Therapy-TCM) for families in child welfare or juvenile justice systems.
Housing/Homelessness: Assisting individuals in securing and maintaining housing stability.
• ️PNC BANK / remote - Customer Service Support Center. Involved: Active listening, Effective communication, Empathy/emotional intelligence, Problem-solving abilities, Product knowledge, Time management, Multitasking, Patience and resilience, Conflict resolution, Adaptability, Upselling and cross-selling expertise, Technical proficiency, A learner mindset
• JBS Mental Health Authority / Mt. Brook, AL
Child Services/In Home Therapist (2019-Present)
served clients by providing therapeutic counseling in a home based setting using a team approach with the case manager and the referring Agency staff assigned to the families.
Build strong rapport with clients and make accurate assessments of their problems whether mental/emotional.
Improve long term outcomes for children and families by providing services that are effective in reducing maltreatment, improving care taking and coping skills, enhancing family resiliency, supporting healthy and nurturing relationships and children’s physical, mental and emotional well- being.
Keep detailed and concise records of each patient during the course of their treatment.
Assess client’s problems by collecting and evaluating information about the client’s situation. Monitor and address any safety concerns.
Develops treatment plan by establishing treatment goals with the client; determining treatment methodologies.
Monitors progress toward treatment goals by evaluating and adjusting services provided.
Provide intensive safety planning and crisis response services 24 hours a day 7 days a week.
• Great Clips / Homewood, AL
Stylist/Barber/Customer Service (2013-2019)
Consulted with clients about their hair care needs
Solved hair care problems with direct
contact/consultation
Styling services with upkeep details and product
knowledge
• Elderly and Handicap Care / Hoover, AL
Assistant (2015-2017)
Helped people with their daily needs
Assisted handicapped clients with rehabilitation activities
Daily documentation on supervised clients
• Committee to Elect Judge Shanta Owens / Birmingham, AL Campaign Volunteer, (2007-2008)
Involved in campaign committee that held fundraisers, recruiting, and planning events
ADDITIONAL EXPERIENCE
. Observations at Mountain Brook Independent Church, Narcotics Anonymous Mar 2018
. Project Homeless Connect, Birmingham, AL (Feb 2018)
. Intern at Jefferson County Family Court (2018-2019) REFERENCES
Shanta Owens
Criminal Division District Court Judge
205-***-**** phone
Wakisha Hazzard
Attorney at Hazzard Law Firm, LLC
Additional References Available upon Request
Stylist/Barber/Customer Service
Great Clips-Mountain Brook, AL
2017 to 2019
• Consulted with clients about their hair care needs
• Solved hair care problems with direct contact/consultations
• Styling services with upkeep details and product knowledge Visiting Angels
Elderly and Handicap Care-Hoover, AL
2016 to 2017
Helped people with their daily needs
. Assisted handicapped clients with rehabilitation activities
. Daily documentation on supervised clients
Stylist/Barber/Customer Service
Sports Clips-Homewood, AL
2013 to 2017
• Consulted with clients about their hair care needs
• Solved hair care problems with direct contact/consultations
• Styling services with upkeep details and product knowledge Judge Shanta Owens Campaign
Birmingham, AL
2007 to 2008
Involved in campaign committee that held fundraisers, recruiting, and planning events Medicaid Waiver Case Manager
M4A-Alabaster, AL
• Manage a case load of up to 40 clients and oversee the service delivery of the program by fostering positive working relationships with clients, caregivers, doctors, and direct service providers (DSPs).
• Conduct monthly face visits in clients’ homes (and hospital if client is admitted), when possible.
• Oversee and document the service delivery of the MWS Elderly and Disabled Waiver in real- time through software.
• Arrange for services through contractors and serve as a liaison with other social service agencies.
• Must meet the policies and procedures of Alabama Medicaid.
• Monitor a case management plan.
• Evaluates re-determination of waiver for clients in the caseload. Education
Social Work (Bachelor of Science in Social Work)
Miles College-Fairfield, AL
August 2015 to May 2019
Cosmetology (Associate)
Virginia College-Homewood, AL
October 2012 to December 2013
High school or equivalent
Vestavia Hills High School-Vestavia Hills, AL
August 2006 to May 2009
Bachelor's degree
Skills
• Landscaping
• Professional networking
• Cosmetology
• Adoption
• Discharge planning
• Family services case manager experience
• Child & Family Counseling
• Patient interaction
• Event planning
• Telehealth experience
• Consultative selling
• Applied behavior analysis
• Risk assessment implementation
• Event coordination
• Intake Experience
• Motivational Interviewing
• Administrative experience
• Patient treatment
• Microsoft Office
• Achieving sales targets
• Clinical documentation
• Community resource coordination
• Clinic experience
• Data interpretation
• Mobile devices
• Intake
• Family therapy
• Typing
• CRM system proficiency
• Practicing as a mental health professional
• Community engagement
• Microsoft Access
• Hairstylist
• School psychology
• Proofreading
• Case management
• Phone communication
• Crisis intervention counseling
• Caseload management
• Record keeping
• Analysis skills
• Customer Service Skills
• Document review (document control)
• Multitasking
• Time management
• Safety planning
• Records management
• Microsoft Outlook
• Sales technology adoption
• Home & community care experience
• Cognitive Behavioral Therapy
• Sales development management
• Outpatient
• Individual / Group Counseling
• Financial services
• Organizational skills
• Office experience
• Conflict management
• Public speaking
• Patient monitoring
• Phone etiquette
• Technical Proficiency
• Crisis Intervention
• Microsoft Word
• Computer skills
• Windows
• Driving
• Crisis Management
• Medical scheduling
• Nutrition counseling
• Utilization review
• Community outreach
• Individual therapy
• Computer operation
• Group Therapy
• State healthcare regulations
• Computer literacy
• Marketing
• Managing budgets in a finance role
• Management
• Working with people with autism
• Law office
• School experience
• Office management
• Trauma response
• Microsoft Excel
• Workshop facilitation
• Teamwork
• Progress documentation
• Executive administrative support
• Personal assistant experience
• Interviewing
• Team management
• Maintaining patient confidentiality
• Client advocacy in social work
• Legal administrative experience
• Customer relationship building
• Written communication
• Outside sales
• Food management
• Writing skills
• Human resources
• Communication skills
• Social Work
• Microsoft Teams
• Document management systems
• High-risk population support
• Data entry
• Project reporting
• Employee relationship building
• Quality management
• Problem-solving
• Referral coordination
• Training
• Productivity software
• Financial operations management
• Databases
• Addiction Counseling
Languages
• English
Certifications and Licenses
Driver's License
Cosmetology License
Barbering License
Contact this candidate