IT Project Manager & Desktop Support

Daniel Algranatti Phone 954-***-**** • E-mail ***********@*******.***

Summary

Information Technology professional with over 20 years of experience in leading and managing areas of IT. Results oriented, multi-tasking, and hands-on project implementation and support specialist. Outstanding presentation and communication skills. Easily adapts to new concepts and excels at mapping out and documenting business requirements/plans, process flows, procedures, policies, job aids and training documents. High level of maturity, professionalism, and sound decision-making capabilities. Bilingual English and Spanish.

• IT Project Management • Dependable

• Inventory Management • Trustworthy

• Technical Analysis • Customer Service and Help Desk Management

• Mobile Device Management

• Operations Management

• Desktop Support Management

• Web Management

• Organized

• Detail Oriented

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Recognized ability to optimize the use of existing technology, maximize individual productivity, and help the company reach their full technological potential. Skilled at working with upper management and staff to introduce technology and translate complex business requirements into robust cost-effective solutions.

Plan, execute, and finalize Information Technology (IT) Projects according to strict deadlines and budgets. Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders. Manage project expectations with team members and stakeholders. Unquestionable integrity, credibility, and character with demonstrated high moral and ethical behavior. I enjoy challenges and I’m dedicated to meeting deadlines. Also very much enjoy developing tools with Smartsheet, Excel, and other technologies to help the teams be more productive.

Work History

08/2022 - Present Centene Remote - San Antonio, TX Implementations Project Manager

• Led the implementation of vision and dental insurance products in the different markets they are offered.

• Responsible for service tickets, from submitting to closing, with issues regarding the core system working through a third-party vendor

• Developed process improvement tools using Smartsheet and Excel for the PMO and for other departments to make teams more proactive and efficient. 1/2017-8/2022 Doctor’s Hospital at Renaissance –

DHR Health

McAllen, TX

IT Project Manager

• Responsible for coordinating the implementation of business and IT systems.

• Managed projects through all phases; including initiation, definition and requirements, execution, control, and closing / post implementation review.

• Team member who worked on the development of processes and workflows for the Project Management Office, project intake and change management process.

• Applied strong facilitation and negotiation skills to achieve project results and manage vendor relationships.

• Developed tools using Smartsheet for the IT department, as well as for other departments within the organization.

• Led a project to deploy neurology product portfolio of EEG, EMG and IOM systems for remote access by physicians.

• Headed project to upgrade Main Interface Engine.

• Led project of deployment software to notify patients of lab results via text, phone or e-mail.

• Patients’ TV Replacement: Replacing over 600 old TVs, mounts, coax cables, nurse call cables and other items, plus adding new TVs in rooms that did not have a TV, as well as coordinating the donation of the old TVs (extra, not part of the project).

• Project to replace Food and Nutrition Vendor: Switching over from one national food vendor to another to handle visitors, patients and employee meals. Coordinated with IT for network availability, POS systems install and configuration, deployed digital menus systems, and remote support availability. As well as coordinated with internal and external marketing departments, payroll, finance, safety and security, and other departments affected by the change.

• Marketing solution to install TV that displayed hospital information throughout patients' waiting areas, breakrooms, and clinics.

• Led project for the remodeling of the operating physicians' work area.

• Headed the Cabling Management Vendor RFP: To select a new vendor to handle all cabling

(network, audio and video) installations.

11/2013-1/2018 Self Employed McAllen, TX

IT Consulting and Project Management

• Implementation of a new ERP solution which included but not limited to; ERP software, new server, PCs, switches, and users’ training. Project completed within budget and on time.

• iPad IOS upgrade for major telecommunication provider retail stores across the Rio Grande Valley.

• Windows 7 upgrade for major telecommunication provider’s retail stores across the Rio Grande Valley.

• New Inventory System implementation. From researching the best software vendor for my client, to installing a new server, router, switch, and training the users. Work completed 20% under budget and on time. The team consisted of external programmers, one trainer, and one server administrator, plus six users within the produce company.

• Cabling installation for a movie theater. The contract budget was met on time and completed with a team of installers.

• Network installation – Installed network rack, mounted switches, new patch panel, cleaned-up and identified each Ethernet cable and labeled accordingly. Work completed 40% under budget and on time. 11/2012-11/2013 Lone Star National Bank McAllen, TX IT Project Manager – Vice President

• Windows 7 Upgrade and PC Standardization: Led team to upgrade all user computers from various versions of OS and Office to Windows 7 Professional and Office 2010, in order to standardize all 600 plus PCs in over 35 sites. Completed at 30% under budget. Worked on Project Plan, Project Scope, Resource Management and management of tasks, and Budget Management of $350,000. Documented Charter, Budget, Risks, Issues, Milestones, Team Roster, Roles and Responsibilities Chart, and Stake Holders Roster amongst other documentation as needed.

• Responsible to resolve an issue with new PCs as over 50% had bad system boards. Another project running within the larger Windows 7 Project.

• Sold all the old hardware to a company and we received money for it which was not considered initially.

• AS400 Failover Disaster Recovery (DR) Test: First AS400 Failover DR Test from home location to DR site. Project Plan, Project Scope, resource allocation, and management of tasks. Documentation included lessons learned for succeeding years of testing.

• Deployment of ATMs: Resource allocation and management of tasks and managing budgets for hardware purchase to site construction. Documentation included lessons learned for succeeding in ATM deployments.

• WAN Upgrade: Project lead for WAN upgrade to all bank sites. Resource Management of internal IT resources and of third parties (construction and telecom) and management of hardware purchase to site construction. Documentation included lessons learned at each site for succeeding sites.

• Mobile Device Management (MDM): Led a project to implement MDM companywide. To support multiple mobile platforms for smart phones and tablets (IOS, Android, Windows, and RIM). Did Vendor Selection, participated in software training, as well as created user guides for end users and technicians.

• New Office, Branches and Moves: Managed IT Projects for new branch openings, branch closure, and office moves.

• New Project Management Office (PMO): Contributed to the planning and organization of a new PMO for the organization. Volunteered to train and construct documentation on how to manage projects, processes, and procedures.

• For most projects I used Microsoft Project, Excel, Power Point, Visio and Word as tools for planning, worksheets, training and guides, and documentation. Share point was used as a collaboration tool for documentation, guidelines, and post-training support material. 01/2011-11/2012 Lone Star National Bank McAllen, TX Help Desk Manager – Vice President

• Oversaw all operations and functions of high-volume help desk operation providing 1st and 2nd level support for more than 600 users.

• Hired, trained, and supervised team of technicians and engineers. Performed performance reviews. Served as final escalation point before manufacturer / vendor / service provider.

• Monitored daily activities and performance to ensure compliance with all service agreements. Compiled and analyzed data, prepared weekly reports on call volume and service tickets for senior management.

• Reviewed help desk operations, software (service tickets), and user needs. Forwarded recommendations regarding enhancements or potential operational improvements to Executive Management.

• Organized and set processes, and guidelines, for security systems’ DVRs throughout the organization.

• Started users’ trainings on simple issues in order to reduce the volume of help desk incidents; therefore, making the team more efficient and not need additional resources.

• Planed and implemented hardware and software upgrades for Corporate and 32 branches statewide.

• Maintained compliance with all standard operating procedures.

• Took over Mobile Device Management to significantly reduce spending and working service providers’ amendments and contracts.

• Participated in the Purchasing Committee and helped in the organization of committee and setting processes in place. Responsible for presenting IT equipment to be purchased such as PCs, switches, and mobile equipment amongst others.

• Began documentation of PC settings, application settings, systems’ workflow diagram, and many others which became helpful for new technicians and will be helpful in the future. Coordinated staff schedules.

11/2008 – 12/2010 Self Employed Miramar, FL

IT Consulting and PC Support

• Provided a range of IT services including office moves, complete installation of voice and data networks, implementation of cost saving and business optimization solutions for small and medium sized businesses and individual clients.

01/2006-11/2008 Lexmark International, Inc. Coral Gables, FL Infrastructure Project Manager – Latin America Region

• Resource Management, Risk Management, and other methodologies, leading a team of Network Engineers, local technicians and other contractors to deploy VoIP throughout Latin American.

• Interfaced with and negotiated with US and Latin American telecommunication vendors to get the ultimate cost and capacity for our sites’ communications.

• Developed strategy to reduce operational costs with the VoIP structure implemented in the Latin American countries by reducing office space and equipment costs.

• Vendor Alliance Manager working with one of the premier telecommunications holding company in the United States and worldwide; working on projects, workflows, processes and procedures to ensure consistent and expected business and process results while maintaining and optimal business relationships.

• Successful deployment of BlackBerry across the Latin America region.

• Successful project management during the upgrade in circuits and switches in the region.

• Account Manager / Analyst for regional helpdesk processes to ensure ITIL standards, such as Resource, Risk, Problem Management, were being met.

• Led the migration of various server platforms into Active Directory for Latin America. and established processes, procedures, guidelines, global groups, leading a team of country key users. 6/2001 – 12/2005 Lexmark International, Inc. Coral Gables, FL Latin America Web Manager

• Led a team of eight developers for the website redesign project for Latin America using technologies such as Dreamweaver, HomeSite, HTML, and JavaScript where the whole site structure was redone from the bottom up in order to implement corporate branding and standards.

• Implementation of Latin America’s web content management system in the different countries, as well as provided training and guidelines for the Webmasters throughout Latin America on the new system. Also responsible for the development of the e-commerce system for the region.

• Successful delivery and training of a Retail Tracking Tool in throughout Latin America.

• Selected as a member of several committees such as: Enterprise Infrastructure Committee, Global Site Governance, Publishing Committee and Intranet Committee.

• Created guidelines and documentation on the responsibilities, workflow, and structure of this growing web initiative in Latin America.

5/2000–2/2001 IBM Ft. Lauderdale, FL

Web Project Leader - Latin America Region

• Designed and built new sites using NetObjects Fusion, the development of a dealer locator utilizing a Lotus Notes database, Flash, and e-commerce Reorganized and developed new websites and sub-sites for IBM Latin America using HTML, Dreamweaver, FrontPage, and NetObjects Team Fusion.

• Managed the development, debugging, and testing (Q&A) of the new Latin America e-commerce site with HTML, Dreamweaver, FrontPage, Perl, and Java programmers.

• Introduced Dreamweaver as a new web tool for development and conducted the restructuring process from NetObjects Fusion to Dreamweaver.

11/1998–5/2000 Florida International University Miami, FL Senior Web Analyst/Administrator

• Integrated new server and WebCT (online learning), setup, reports, and maintenance of the server and staff workstations.

• Developed Online Learning course for Business Administration using MS FrontPage, HTML, Macromedia’s Dreamweaver, and WebCT.

• Supervised the development of web pages by programmers for the MBA program.

• Acted as technical liaison between technicians and faculty in development of courses for the MBA program using HTML.

• Trained faculty and new students on the use of WebCT and basic Microsoft Office suite programs. 1996–1997 Project Software Development, Inc. Hallandale, FL CRM Administrator

• Responsible for the System Analysis and Design of the implementation of the ACT program (contact manager) throughout the company. Created queries, set up guidelines, trained personnel, resolved issues through trouble shooting, and provided technical support. 1995–1996 Qualis Care Hallandale, FL

Administration Coordinator

• Coordinated the reorganization of the filing system, implemented new flow chart flow for patients, provided medical coding, submitted insurance and patient billing, and assisted in the implementation of a new computer system for medical coding and billing.

Education

1998–1999 Florida International University Miami, FL

• B.A. (MIS) Management Information Systems.

1992–1994 University of Texas – San Antonio San Antonio, TX

• Business Management.

Awards

12/2024 – Celebration Award – Awarded for optional involvement in STAGES EIG corporate group for my willingness to stretch outside of my comfort zone and inspire others. 11/2024 – Celebration Award – Awarded for optional involvement in STAGES EIG corporate group for participation and resilience on a project.

2005 – Make It Happen Award – It is awarded to an employee who goes above and beyond occupational requirements during the year.

Associations

• PMI – Project Management Institute

Certifications

• Smartsheet Core Product Certification – April 2024

• IT Project Management – April 2013 – Global Knowledge

• Six Sigma Yellow Belt – 2008

• ITIL: Foundation Certificate – September 2007

• Course on MCSE 2003 (Active Directory)

• Course on Network Plus

• Dreamweaver - Macromedia

• Identifying & Confirming User Requirements Method – 315 - Learning Tree Qualifications

Smartsheet, ITIL, Remedy, Intuit QuickBase, ACT, MS Office Word/Excel/PowerPoint/Outlook/Visio, MS Project, Mindjet MindManger, FrontPage, HTML, SSI, CSS, IIS, NetObjects Fusion, MS Windows server, DNS, DHCP, Active Directory, Netscape Suite, Lotus Notes, Adobe PhotoShop/Dreamweaver, PaintShop Pro, HomeSite, Fireworks, Freehand, MS Visual Basic, TCP/IP, SQL, and WebCT – familiar with Java Script and ASP.

Contact this candidate