Bilingual Network & IT Support Engineer
Resume:
FREDDY- MUFUTA
IT SPECIALIST
eMalahleni, South Africa, +27-67-806-****,
***************@*****.***, Linkedin.com/in/freddy-mufuta SUMMARY Dynamic Network Engineer with over 3 years of experience in IT infrastructure and user support. Proficient in
Troubleshooting and resolving complex networking issues, including DNS, DHCP, and VPN connectivity. Demonstrated success in maintaining high customer satisfaction levels and executing efficient IT policies. Equipped with key certifications including CompTIA Security+, Network+, and AWS Cloud Practitioner, ready to leverage technical expertise to enhance Network operations and security in any organization. WORK EXPERIENCE
09/2023-08/2025 Network Engineer 1, Dimension Data (NTT Ltd) JHB, ZA
● Executed routing and switching tasks and performed Layer 1/Layer 2 troubleshooting.
● Contributed to root-cause analysis and intermittent connectivity issues, focusing on DHCP scope
exhaustion and gateway misconfiguration.
● Collaborated with senior engineers on firewall rule reviews to enforce least-privilege access and enhance network security posture.
● Diagnosed and resolved DNS, DHCP, VLAN, and VPN
connectivity issues,
● Deployed, configured, and supported enterprise
endpoints (Dell laptops, mobile devices, peripherals) using Intune and Entra, ensuring compliance with
organizational standards.
● Managed support for enterprise LAN/WAN
environments.
09/2020-08/2023 IT Infrastructure & User Specialist, Montreal, Remote- North-America, Haivision
● Served as the primary contact for all IT-related issues while maintaining accurate documentation for problem tracking and resolution.
● Sustained critical IT infrastructure, including DNS, DHCP scopes, GPOs, and VLANs, ensuring secure
and stable network operations across multiple sites.
● Facilitated user IAM and network/application access, ensuring compliance with internal protocols.
● Participated in the development and revision of IT policies and procedures.
01/2020-08/2020 Customer Service Representative, TELUS International, Quebec-Remote
● Delivered high-volume, customer-focused technical support while maintaining professionalism and empathy in fast-paced environments.
● Resolved 60-80 tickets daily, addressing hardware and network issues.
● Assisted users during system outages and security events, demonstrating calm execution under pressure and strict SLA adherence.
● Achieved high customer satisfaction scores through clear communication and ownership of issues from
intake through resolution
AI & Automation Experience
• Used ChatGPT and Microsoft Copilot to accelerate troubleshooting and root-cause analysis
• Improved technical documentation using AI-assisted tools
• Automated repetitive IT support and reporting tasks
• Actively learning Azure AI and intelligent automation for MSP environments EDUCATION
09/2012-07/2013 College Bukasa Nsenda Dr Congo, Congo-Kinshasa State Diploma (High School) in Electricity
01/2022-11/2024 CompTIA Pretoria, South Africa
CompTIA A+
01/2022-10/2024 CompTIA Pretoria, South Africa
CompTIA Security+ Certified, PC, Networking, and Security 01/2022-10/2023 CompTIA Pretoria, South Africa
CompTIA Network+ Certified, PC, Networking, and Security 02/2021-12/2021 Amazon Inc Pretoria, South Africa
AWS Cloud Practitioner, Cloud, Virtualization, and Security SKILLS
CompTIA A+.CompTIA Network+.
Active Directory Office 365
Microsoft Intune Azure AD Entra
MS Exchange Win Server 2012-2025
AWS Cloud HelpScoop
ServiceNow Video conference [Zoom,Teams, Webex]
VNC, RDP Powershell, JSON
Routing TCP/IP
MFA DNS
DHCP VPN
[foriClient, Cisco AnyConnect] Apple devices-
[iphone / ipad] Dell & HP enterprise
Systems
Customer-oriented efficient communication with a natural ability to build rapport problem-solving documentation, process improvement LANGUAGES
English Fluent
French Fluent
Isizulu Beginner
CERTIFICATES
CompTIA A+.2022 [ on going]
CompTIA Security+ Certified 2024
CompTIA Network+ Certified 2025
AWS Cloud Practitioner 2021 [on going]
Amazon Inc
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