Detail-Oriented Customer Support Team Lead

Joy Olanipekun

McKinney, Texas 1-512-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and calm under pressure, I am a natural problem-solver with a strong ability to listen actively and communicate solutions clearly. I bring genuine care for customers, outcomes, and excel at building positive, trust-based relationships with people. With experience supporting diverse customer needs, I consistently deliver thoughtful, effective resolutions while maintaining professionalism and empathy in every interaction.

EDUCATION

Collin College, Tx

Associate in Health Administration (2020)

EXPERIENCE

BC Twenty Inc.

Customer Support Team Lead Aug 2023 – Present

Provided front-line support to customers by listening actively to concerns, identifying root causes, and delivering clear, actionable solutions.

Demonstrated calmness under pressure during high-volume periods and escalated situations, maintaining a positive and reassuring presence.

Built strong rapport with customers through empathy, patience, and genuine care for their outcomes.

Documented interactions with exceptional attention to detail, ensuring accuracy and continuity across support teams.

Collaborated with cross-functional teams to resolve complex issues, contributing to improved customer satisfaction scores.

Explained technical processes in simple, accessible language to help customers feel confident and informed.

BC Twenty Inc.

Customer Service Representative May 2021 – May 2023

Served as a primary point of contact for clients, addressing inquiries and resolving issues with professionalism and clarity.

Used problem-solving skills to troubleshoot challenges and recommend effective solutions tailored to client needs.

Ensured all client requests were handled with precision, demonstrating strong attention to detail in follow-up and documentation.

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