Administration Office

Nancy Pesantez

Administrative Operations

Professional

Phone: 203-***-****

Email: ****************@*******.***

Contact

Professional Summary

Leadership

Languages

Highly organized and bilingual Administrative Operations Professional with 20+ years of experience supporting executive leadership, managing office operations, coordinating schedules, and building strong relationships with clients, students, staff, and community stakeholders. Skilled in records management, compliance, recruiting, project coordination, and process improvement. Proficient in Microsoft Office Suite, Google Workspace, CRM databases, student information systems (SIS), and electronic records management. Recognized for exceptional organization, professionalism, and delivering outstanding customer service in fast-paced environments. Excel Academy Student Relations Coordinator

North Haven, CT November 2021 – June 2025

Served as the primary point of contact for prospective students, families, faculty, and external stakeholders, providing exceptional customer service throughout the admissions process. Coordinated student enrollment from initial inquiry through registration, ensuring all documentation met institutional requirements and compliance standards. Managed student records and maintained accurate data using student information systems (SIS), CRM databases, and electronic records management platforms. Oversaw high-volume email correspondence, appointment scheduling, and administrative communications while maintaining confidentiality and organizational efficiency. Collaborated with school leadership to resolve student concerns, improve retention efforts, and support student success initiatives. Coordinated campus events, orientations, and administrative projects while assisting with marketing and social media engagement to enhance community outreach. Care Finders Total Care, Inc. Field Supervisor

Stamford, CT February 2021 – November 2021

Directed daily field operations by coordinating caregiver schedules and ensuring appropriate staffing across multiple client locations. Conducted client assessments and collaborated with healthcare professionals, families, and interdisciplinary teams to ensure quality care and regulatory compliance. Managed employee onboarding, training, and performance support while maintaining personnel records and compliance documentation. Served as the primary liaison between clients, caregivers, and management to resolve concerns and ensure continuity of care. Maintained confidential electronic records and provided after-hours operational support in a fast-paced environment. B&M Homemaking & Companion Services LLP Administrative Supervisor West Haven, CT December 2005 – February 2021

Managed daily administrative operations supporting a large team of caregivers while ensuring efficient office workflow and service delivery. Recruited, interviewed, hired, onboarded, trained, and supervised employees in accordance with organizational policies and state regulations. Coordinated complex staff scheduling, payroll support, compliance documentation, and personnel records management. Collaborated with case managers, healthcare providers, insurance representatives, hospitals, and state agencies to coordinate client services and maintain regulatory compliance. Developed and implemented administrative procedures that improved operational efficiency and enhanced client satisfaction. Resolved employee and client concerns while maintaining professionalism, confidentiality, and exceptional customer service. By Your Side Home Care Services Director of Client Services New Haven, CT February 2003 – December 2005

Oversaw daily client service operations while supporting executive leadership with administrative and operational functions. Served as the primary liaison between clients, families, healthcare providers, and community agencies to ensure effective communication and service delivery. Coordinated client intake, scheduling, documentation, and ongoing case management activities. Provided bilingual communication and translation services for Spanish-speaking clients and families, facilitating clear understanding of care plans and organizational policies. Assisted with staff supervision, office management, compliance documentation, and administrative reporting while maintaining a high standard of customer service. Work Experience

Spanish – Native / Fluent

English – Fluent

Education

Bachelor of Science in Business Administration

Universidad Central del Ecuador — Quito, Ecuador

May 1995

High School Diploma

Liceo Fernández Madrid — Quito, Ecuador

July 1991

Core Skills

Administrative Operations

Executive Administrative Support

Office Management

Calendar & Schedule Coordination

Stakeholder Relations

Customer & Student Service

Records & Document Management

Data Entry & Database Management

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Google Workspace (Docs, Sheets, Drive, Gmail)

Student Information Systems (SIS)

CRM & Electronic Records Management

Recruiting & Onboarding

Staff Training & Supervision

Project & Event Coordination

Process Improvement

Compliance & Confidentiality

Problem Solving & Conflict Resolution

Bilingual (English & Spanish)

Staff Supervision

Recruiting & Hiring

Employee Training

Performance Coaching

Process Improvement

Cross-Functional Collaboration

Conflict Resolution

Stakeholder Communication

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