Customer service Representative

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ROBERTA HAUGEN

303-***-**** *********@*****.***

SUMMARY

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and

effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

SKILL SUMMARY

EXPERIENCE

10/2024 to 08/2025

01/2020 to 09/2024

08/1998 to 09/2019

REFERENCES

Excellent communication skills + Analytical problem solving

Conflict resolution + Attention to detail

Document management + MS Excel

Team collaboration

Appraisal Analyst

Opteon Appraisal

Maintained organized documentation for appraisal processes and procedures.

valuated needs of departments and delegated tasks to optimize overall production

Utilized document management system to organize company files, keeping up-to-date

and easily accessible data.

Identified needs of customers promptly and efficiently.

Maintained positive working relationship with fellow staff and management.

Escalation Coordinator

Class Valuation/Valuation Connect

Managed communication between clients and appraisers to ensure timely updates.

Assisted in resolving client inquiries and service issues promptly.

Organized data entry and maintained accurate records for appraisal reports.

Facilitated communication between different departments in order to resolve issues

quickly.

Broker Coordinator / Client Liaison

BrokerPriceOpinion.com

Coordinated communication between brokers and clients to ensure clarity and

efficiency.

Managed scheduling for property evaluations and broker assignments.

Assisted in maintaining accurate records of broker transactions and client interactions.

Managed customer databases containing contact information for existing clients as well

as potential prospects.

Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Reviewed files, records and other documents to obtain information or respond to

requests.

Managed client inquiries and resolved issues promptly to enhance satisfaction.

Managed documentation, payment, correspondence and other administrative tasks.

Assisted in developing client relationships by providing outstanding customer service.

References available upon request.

Contact this candidate