Human Resources & Administrative Specialist
Resume:
CHELSEA DAVIS
Administrative Specialist
EDUCATION
Associate’s degree
Southern New Hampshire University June 1, 2020
Certificate in Human Resource Management
Southern New Hampshire University June 1, 2020
20XX
PROFESSIONAL EXPERIENCE
Receptionist - FBISD 2025 - Present
As the receptionist for a school or department, I greet visitors and make them feel welcome. I also handle incoming phone calls professionally and politely. While my job includes some standard office tasks, my role is different from other clerical and secretarial positions.
Administrative Supervisor – City of Houston 2008 – May. 2026
I observed a dynamic team of twenty agents who provided constructive feedback that contributed to their professional growth. I ensured optimal productivity through targeted coaching and effective Kronos scheduling. By promptly addressing incoming calls, I resolved customer issues in an average of 3 minutes, transforming frustration into positive experiences and fostering a culture of efficiency within the team.
General Manager - Jackson Hewitt Tax xx – April 30, 2020
I meticulously monitored project progress, identified potential challenges, and maintained proactive communication with teams to ensure initiatives remained on schedule. Additionally, I developed a comprehensive set of 8 performance reports—annual, quarterly, and monthly—for tax agents, providing critical insights to enhance their effectiveness.
Manager – One Price May 3, 2000 – July 19, 2008
I managed the department's daily operations by coordinating staff schedules and monitoring performance. I assisted with new employee onboarding by providing thorough training to ensure their success. Responsible for payroll, I maintained accuracy and timeliness in all transactions. I also oversaw the budget, identifying potential issues early to prevent negative impacts on objectives, and maintained open communication with upper management to ensure budget compliance.
TECHNICAL SKILLS
Problem-Solving
Communication
Time management
Microsoft Office
Organization
ACHIEVEMENTS
Award/Achievements
City Accreditation Program for Supervisors
2024
Award/Achievements
MS 365 Certification
Prep 2025
SUMMARY
Dynamic Administrative Assistant with ten-plus years of experience in optimizing operations and enhancing efficiency. Skilled in facilitating communication between teams and leadership, I have a proven track record in improving time management and productivity. With strong research and analytical skills, I excel in high-pressure environments and effectively manage complex situations.
CONTACT
5708 Rose Hill Ct.
Rosharon, TX. 77583
*******.*****@***********.***
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