Client Care Coordinator Team Lead

CHARLIE TATAILLE

Client Care Coordinator Team Lead

ABOUT ME

Detail-oriented Client Care Coordinator and Team Lead with legal experience in client intake, case coordination, and team supervision. Skilled in managing high-volume interactions, ensuring accurate documentation, and supporting attorneys with efficient, confidential, and client-focused service.

613-***-**** *******@******.*** 260 Hubert St, Greenfield Park EDUCATION

Haitian-American Institute

Institution Mixte le Baume de Galaade

Haitian-American Institute 2008-2009

Bachelor's degree 2002-2008

WORK EXPERIENCE

Client Care Team Lead

Customer Service Rep

Led client care operations in a law firm, overseeing intake, case coordination, and team performance. Managed high-volume client interactions, ensured accurate documentation, and supported attorneys with efficient, organized, and confidential case handling. Handled customer inquiries, processed transactions, and provided efficient, friendly support to ensure a positive customer experience. Maintained accuracy and compliance in all operations while building strong client relationships and ensuring a positive customer experience.

MRA LAW GROUP 2024 - 2026

Vimenca 2017 - 2024

SKILLS

Quick Leaner

Patient

Multi-Task

Good Human Relation

Financial Reporting

LANGUAGES

English (Proficient)

Spanish (Fluent)

Haitian creole (Native)

French (Proficient)

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