Customer Service & Delivery Consultant

worked at IKEA for seven years, engaged in retail sales and after-sales customer service work. Currently I am a delivery consultant at Tesla, responsible for customer reception, full-cycle service tracking and regular post-service customer follow-up visits.

I specialize in creating standardized service workflows, tapping referral opportunities from existing clients, and enhancing satisfaction and reputation. I communicate well with all types of customers, resolve demands and complaints patiently, with solid execution and strong service awareness.