Versatile Operations & Grants Manager

Heather Hensley

Morganton, GA ***** +1-470-***-**** ***********@*****.***

Professional Summary

Versatile manager focused on team building and talent development

• Project Management ● Multi-Operations Management

• Strategic Planning ● Accounts Payable and Receivable

• Customer Relations ● Analytical Reasoning

• Budgeting and Finance ● Invoice Coding Familiarity

• Ethical Approach ● Advanced Computer Proficiency

• Customer Needs Assessment

Work Experience

Buisness Development Manager

Hart Helpers Morganton, GA

September 2025 to Present

Hart Helpers is a service business.

Cleaning

Organizing

Pet walking/sitting

Small Business Book Keeping Support

If you have a service that needs completed and you do not see it listed, please reach out to me! Office Manager

NGC, LLC dba North Georgia Concrete Woodstock, GA September 2024 to September 2025

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Developed and implemented efficient filing systems to improve document organization and retrieval

• Prepared reports on office expenses, budget variances, and operational performance for senior management review

• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination

• Managed the office budget, tracking expenses and identifying areas for cost-saving measures Grant Coordinator

North Georgia Crisis Network Blue Ridge, GA

June 2024 to September 2024

• Submitted Grants to CJCC. 2 successfully

• Secured over $1 million in grant funding for various nonprofit organizations through meticulous research, proposal writing, and relationship building with funders

• Managed the entire grant application process from start to finish, including drafting narratives, creating budgets, and submitting required documentation

• Collaborated with finance department to ensure proper allocation of funds according to grant guidelines and budget restrictions

Community Manager

Envolve Client Services Group LLC Blue Ridge, GA December 2018 to May 2024

Paces Foundation sent me to a distressed community that required funding from Owner. Management did change shortly after my arrival. In one year the property was maintained physically and became more profitable than it had ever been.

• Developed and implemented community engagement strategies to increase user participation and drive brand awareness

• Monitored online conversations and responded promptly to inquiries, comments, and complaints from community members

• Analyzed data from analytics tools to track user behavior patterns and identify areas for improvement in community engagement strategies

Property Manager

Elmington Property Management Nashville, TN

March 2018 to December 2018

• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 97%.

• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies.

• Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes. Property was distressed upon arrival. Property was put in a position to sell. Owners sent me to a new position to implement similar results. Leasing Agent

MRI, RealPage Suwanee, GA

September 2017 to February 2018

● Communicated with potential residents regarding leasing information

● Coordinated with maintenance supervisor to ensure accuracy of work orders

● Utilized a variety of software (MRI, RealPage, Yardi) to accomplish tasks

● Maintained a professional customer service demeanor with all residents, prospects, and colleagues Temporary Apartment Management

MRI, RealPage, Yardi Suwanee, GA

September 2017 to February 2018

Leasing Agent

● Communicated with potential residents regarding leasing information

● Coordinated with maintenance supervisor to ensure accuracy of work orders

● Utilized a variety of software (MRI, RealPage, Yardi) to accomplish tasks

● Maintained a professional customer service demeanor with all residents, prospects, and colleagues Marketing Manager

Everdry Waterproofing Acworth, GA

August 2016 to September 2017

Identified prospects and generated referrals for business opportunities for one of the nation's largest waterproofing companies

● Answered all queries of customers and prospects and handled all objections tactfully

● Set, scheduled, and managed well-qualified appointments for sales personnel

● Through organization, punctuality, and preparedness, helped determine a course of action to ascertain customers' needs and implemented plans to rectify problems

● Acquired an average of ten qualified customer leads per week resulting in higher volume of confirmed in-home sales Property Manager

Orion Real Estate Services Houston, TX

October 2013 to June 2016

Cultivated trust between residents and myself

• Prepared program operation budgets, budget reports, and other financial performance reports

• Developed methods to establish and clarify customer objectives

• Analyzed contract performance for bids, budgets, and forecasts

• Balanced monthly ledger accounts

• Researched and resolved accounts payable discrepancies

• Earned exceptional ratings and testimonials from clients Leasing Consultant & Property Manager

Signature Management Corporation Marietta, GA

April 2009 to August 2013

Prioritized daily workflows, including all inbound calls, quotes, and sales inquiries

● Built relationships with customers to increase likelihood of repeat business

● Designed and executed weekly goals

● Answered customers' questions regarding products, prices, and availability

● Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges, and security practices

● Engaged with customers in a sincere and friendly manner Education

Upper secondary education

Cross Keys High School Atlanta, GA

Skills

Active listening Direct sales Automotive industry sales experience Oracle Property showing Time management Sending lead generation communications File organization Math Business development Salesforce Networking event prospecting Relationship selling Operations management Sales lead qualification Closing sales Managing sales clients - Largest number of sales clients managed (100-200 clients) Driving Revenue tracking Productivity software Property management B2B sales Decision making Consultative selling Sales strategy - New sales strategies developed (More than 5 strategies) Expense management Lead generation CRM system proficiency Zoho CRM Inbound selling Customer relationship building In-person customer service Client relationship management Social media engagement for prospecting Delegation Industrial manufacturing sales experience Outside sales Microsoft Dynamics 365 Typing Team management Professional networking Customer satisfaction tracking Basic math Product presentation Sales referrals Team development Door-to-door Customer-centric metrics analysis Product demos Corporate sales environment Telemarketing Customer churn rate tracking Territory management Multifamily properties Upselling Conducting sales calls Customer service Deal closing Forecasting Sales team management - Largest sales team managed (1-5 team members) Financial sales Territory sales Pricing Home visits (communication methods) Sales negotiation Sales - Sales experience (11–15 years) Lead generation activity metrics tracking Field sales Account management Outbound calling Sales experience within finance Customer expectation management CRM systems Appointment scheduling Client interaction via phone calls Marketing strategy development Dog handling Phone communication Prospecting Customer complaint resolution Sales growth tracking Schedule management Customer relationship management (CRM) systems (technically supported) Team motivation (leadership skill) Languages

English

Certifications and Licenses

Driver's License

Certified Notary Public

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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