Customer Service Representative & Sales

Kristy nichols

Dublin, IN *****

**.**********@*****.***

+1-765-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (CSR)

Vision Financial Services, Inc-Indiana

July 2025 to Present

Calling members to complete health screening and assisting with any issues. Making sure screening has not expired, looking up bad numbers, transferring to other departments. Multitasking in several different systems at the same time and listening to the members. Work remotely. Also taking incoming calls from members. Note all accounts.

CSR - Customer Service Representative

November 2021 to July 2025

I multitask with several different computer programs an answer phones and assist customers with many different things

General

Boars Head Provisions-New Castle, IN

March 2019 to October 2021

I am a general employee. Work on the line to process the meat an also help clean areas Customer Service Representative

Jett Insurance

2016 to 2019

answered phone to assist customers with any issues an made sure they was taking care of, took payments, made changes to insurance policies as needed for customers. Made sure all paperwork was in order. Had to problem solve for issues on policy or call company. Did cold calling for new policies. Entered all customers info for new polices. Gave reminder calls. Direct Care Worker

QRL

2015 to 2016

Education

ged

Connersville Sr High School

Skills

• Leadership

• Cabling

• Medical terminology

• Math

• Data entry

• Upselling

• Customer follow-ups

• Windows

• Microsoft Powerpoint

• Microsoft Word

• Problem-solving

• Communication skills

• Organizational skills

• Multitasking

• Customer support

• Phone answering

• Time management

• Outbound sales

• Microsoft Office

• Technical Support

• Analysis skills

• Productivity software

• Research

• Account Management

• English

• Appointment scheduling

• Telemarketing

• Gmail

• B2B sales

• Customer retention

• Sales

• Cash handling

• Typing

• Sales support

• Writing skills

• Outside sales

• Administrative experience

• Customer data entry

• Marketing

• Google Docs

• Live Chat

• Customer Relationship Management

• CRM system proficiency

• Microsoft Outlook

• Troubleshooting

• Office experience

• Business Development

• Customer Service

• CRM Software

• Phone etiquette

• DSL

• Salesforce

Certifications and Licenses

Driver's License

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