Agile Technical Project Manager & Business Analyst

ARPITA KANDOI

Business Analyst Agile Project Manager Digital Transformation & Product Delivery

: +91-982******* : *********@*****.*** Jaipur, India LinkedIn Business Analyst and Project Management professional with experience delivering digital products and enterprise applications across FinTech, E-commerce, ERP, and SaaS environments. Experienced in translating business needs into functional solutions by leading requirements gathering, stakeholder collaboration, Agile delivery, process optimization & cross-functional project execution. Proven ability to manage multiple projects from discovery through deployment while improving operational efficiency, enhancing user experience, and aligning technology initiatives with business objectives. Adept at working with product owners, development teams, and business stakeholders to deliver scalable, customer-focused solutions within timelines. Core Competencies

Business Analysis Requirements Gathering & Elicitation BRD / FRD Documentation User Stories & Acceptance Criteria Agile

& Scrum Methodologies SDLC & Project Lifecycle Project Planning & Coordination Stakeholder Management Business Process Mapping Process Improvement Risk & Issue Management Sprint Planning & Backlog Management User Acceptance Testing (UAT) Change Management Cross-functional Collaboration Data Analysis & Reporting Project Governance Technical Skills

Project & Collaboration: JIRA, Confluence, ClickUp, Asana, Slack Data Analysis & Reporting: Microsoft Excel (Advanced), Tableau, Power BI Project Management: Agile, Scrum, Kanban, SDLC

Documentation & Productivity: Microsoft Office 365, Visio (if applicable), Google Workspace Business & Technical Exposure: PHP, Python, Flutter, React, Laravel Key Highlights

• Delivered multi-domain digital products across FinTech, ERP, E-commerce, and SaaS ecosystems

• Led end-to-end project delivery from requirement discovery through production deployment

• Partnered with business, product, and engineering teams to accelerate Agile solution delivery

• Converted complex business requirements into scalable, user-focused technology solutions

• Successfully managed multiple concurrent projects, ensuring quality, timeline, and stakeholder alignment Work Experience

Project Manager Paysecure Technology Ltd. Jaipur, India Mar 2026 – Present

• Leading end-to-end delivery of multiple technology projects, ensuring alignment with business objectives, project timelines, scope, and quality standards

• Collaborating with business stakeholders, product owners, development, QA, and cross-functional teams to gather requirements, define priorities, and drive successful project execution

• Managing project plans, sprint schedules, resource allocation, risks, dependencies, and change requests to ensure seamless delivery across the project lifecycle

• Facilitating Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives to improve team productivity and delivery efficiency

• Translating business requirements into functional specifications, user stories, and acceptance criteria to support solution design and development

• Monitoring project progress through regular status reviews, KPI tracking, and stakeholder reporting while proactively identifying and resolving delivery risks

• Coordinating User Acceptance Testing (UAT), production deployments, and post-implementation support to ensure successful solution adoption

• Driving continuous process improvement initiatives by standardizing project governance, documentation, and delivery workflows

• Building strong stakeholder relationships by providing regular project updates, managing expectations, and ensuring effective communication throughout project execution

Project Manager Jaipur Rugs Ltd. Jaipur, India Mar 2025 – Mar 2026

• Managed end-to-end delivery of technology projects by defining scope, timelines, priorities, and project milestones

• Partnered with business stakeholders and cross-functional teams to gather requirements, manage risks, and ensure timely project execution

• Led Agile ceremonies, tracked project progress, and resolved delivery roadblocks to maintain schedule adherence

• Prepared project plans, status reports, and documentation while monitoring KPIs and stakeholder expectations

• Improved project governance, communication, and delivery processes to enhance operational efficiency and business outcomes Business Analyst Futuretek Commerce Pvt. Ltd. (GetePay) Jaipur, India Nov 2022 – Mar 2025

• Gathered and analysed business requirements, translating them into functional specifications, user stories, and actionable project deliverables

• Collaborated with product owners, developers, QA teams, and stakeholders to deliver FinTech, ERP, E-commerce, and digital platform solutions

• Facilitated requirement workshops, backlog prioritization, UAT, and sprint planning to support Agile product development

• Monitored project timelines, risks, and dependencies while ensuring successful delivery across multiple client engagements

• Delivered business-critical solutions including eShiksa ERP, GeteHousing Society, Ticket Booking Portal, and GetePay Store, improving digital operations and user experience

PROJECTS Executed over the years

1. Project Name: Colony World (GeteHousing Society) Duration: Jan ‘23 – Present Team Size: 15 Client: Multiple Description: Society management system for maintenance fee collection, security, visitor tracking, and guard management

(Web & App) developed in PHP and now in Flutter

2. Project Name: GetePay Store / ONDC Duration: Oct ’23 – Present Team Size: 20 Client: Ongoing Description: E- commerce feature in GetePay Merchant App, enabling merchants to create an online store in 3 clicks, manage inventory, vendors, and sales. Developed in PHP Laravel

3. Project Name: Ticket Booking Portal Duration: Sep ’24 – Jan ’25 Team Size: 10 Client: Bharat Agritech/Kings Club Description: Event and ticketing platform for theme parks, event organizers, and general bookings. Developed in PHP Laravel and Application in Android.

4. Project Name: eShiksa ERP Duration: Sep ‘22 – Sep ‘24 Team Size: 10 Client: Multiple Clients like SHIFW/UP Medical Government Project/JVM School etc. Description: ERP system for schools, colleges, and coaching centers, enabling online fee collection, attendance tracking, and transportation management using PHP, Python, and Flutter. Team Leader – Logistics Department Flipkart – Instakart Services Pvt. Ltd. Jaipur, India Jun 2021 – Aug 2022

• Dispatched transport personnel and vehicles to fulfill resupply needs efficiently

• Liaised with suppliers and customers to streamline the distribution of outbound goods

• Maintained accurate records by tracking purchases and monitoring supply movements

• Optimized resource utilization and streamlined product storage, effectively reducing expenses

• Managed supply chain workforce, overseeing hiring, onboarding, training, and performance appraisals

• Planned and managed a fleet of six vehicles, optimizing routes and timings for maximum adherence to schedules

• Coordinated transportation schedules to ensure timely delivery of outgoing goods in line with customer requirements Technical Support Representative Teleperformance Jaipur, India Aug 2016 – Apr 2017

• Diagnosed and resolved technical issues by asking targeted questions and implementing smart troubleshooting solutions

• Responded promptly to customer queries via email, calls, and live chat, efficiently resolving technical malfunctions remotely

• Provided step-by-step technical guidance to customers, ensuring smooth resolution of software and system-related concerns

• Reviewed & analysed existing technical processes, successfully identifying, and implementing improvement opportunities

• Documented technical procedures & troubleshooting steps in Confluence, enhancing knowledge-sharing & process efficiency

• Installed & integrated essential applications, including antivirus software and Microsoft Office, optimizing system performance Education

• PGDIBM Symbiosis Centre of Distance Learning, Pune 2021

• Masters in commerce MDS University, Ajmer 2015

• Diploma in Fashion Designing Indian Institute of Fashion Technology, Ajmer 2012

• Bachelors in commerce Government Girls College, Ajmer 2012 Certification: Business Analyst Masters Certification Programme Simplilearn 2025

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