Customer Service Representative - Digital Marketing

BRENDA GOEBEL-BROWN

574-***-**** / **************@*****.*** / 817 South Lake Street, South Bend, Indiana, 46619

Professional Summary

Dedicated and reliable customer service professional with 4+ years of experience in high-volume, fast-paced environments. Proven ability to resolve client inquiries efficiently, manage complex tasks independently, and master new digital systems quickly. Bringing a strong background in compliance, conflict resolution, and technical problem-solving to a remote Customer Service Representative role, with a dedicated, distraction-free home office setup.

EDUCATION

Certificate in Digital Marketing May 2024

Associate of Applied Science in Visual Communication December 2023

Technical Certificate in Human Services December 2021

Ivy Tech Community College, South Bend/Elkhart, IN

SKILLS

-Graphic Design

-Photography

-Branding

-Microsoft Office Suite

-Customer Service

-Adaptability

-Retail and Sales

-Problem Solving

-Data Entry

Design Programs- Adobe Suite (Photoshop, XD, InDesign, Creative Suite, Premiere Pro, Illustrator)

DESIGN EXPERIENCE

Freelance Designer October 2023 – Present

Self-Employed, Lakeville, IN

-Work remotely to design materials for individuals, businesses, and organizations

-Create tags, flyers, calendars, recipe calendars, postcards, logos, business cards, and book covers

WORK EXPERIENCE

Delivery Driver May 2025 – Present

Door Dash – [South Bend IN]

-Operated an independent mobile delivery service, managing logistics, route optimization, and time-sensitive schedules to maintain high delivery ratings.

Delivered top-tier customer service by maintaining open, proactive communication with customers regarding order status and modifications.

Demonstrated strong technical literacy and self-management, using mobile applications to handle payments, track metrics, and resolve real-time order discrepancies.

Ensured accurate and safe handling of time-sensitive goods while strictly adhering to safety and contract guidelines.

Front-End Cashier November 2023 – May 2026

Walgreens – [South Bend IN]

-Operated POS registers efficiently, managing high-volume cash, card, and mobile transactions with 100% accuracy.

Consistently met weekly goals for MyWalgreens loyalty program sign-ups by clearly explaining member benefits to guests.

Ensured strict adherence to state and federal regulations regarding the sale of age-restricted products.

Maintained front-of-store visual merchandising standards, ensuring shelves were fully stocked, faced, and clean.

Gas Station Attendant November 2022 – December 2024

Lakeville One Stop, Lakeville, IN

-Managed high-volume front-counter operations, processing fuel and store sales accurately while maintaining an efficient checkout line.

Entrusted with opening and closing procedures, including detailed end-of-day financial reconciliation and cash safe drops.

Ensured a safe environment by continuously monitoring fuel islands and promptly addressing any maintenance or cleanliness needs.

Consistently verified customer identification for age-restricted products, maintaining a perfect compliance record.

Fitting Room Attendant September 2018 – January 2019

TJ Maxx, South Bend, IN

-Managed high-volume fitting room operations, processing a high volume of garments daily while maintaining strict item-count accuracy.

Partnered closely with store leadership and loss prevention teams to protect store inventory and minimize shrink (merchandise loss).

Maintained excellent presentation standards by rapidly sorting, sizing, and returning unpurchased items back to the retail floor.

Delivered upbeat, helpful customer service, assisting guests with product inquiries and sizing needs to optimize their shopping experience.

Lab Technician February 2022 – August 2022

Ivy Tech Community College, South Bend, IN

-Coordinated the daily setup and breakdown of specialized laboratory equipment and materials, ensuring 100% readiness for faculty and students.

Maintained strict organization of lab inventory, tracking supply levels and managing records for equipment maintenance and safety compliance.

Provided real-time technical support to students during lab hours, troubleshooting equipment issues and ensuring a safe learning environment.

Upheld campus safety standards, managing chemical or material disposal in compliance with institutional and federal regulations.

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