Executive Environmental Services Housekeeping Director

Lorenza, A. (“MUD”) Creekmur, Jr. Citizenship: US

***********@*****.*** Veterans Preference: 10 Pts. 30%

**** ** **** **. ****: (757) 576- 6384

Tamarac, Fl 33321

CERTIFIED EXECUTIVE HOUSEKEEPING DIRECTOR

Skills:

Career Experiences

Proficiencies

Specialties

Production Management

Management of Personnel Resources

Complex Problem Solving

Training & Development

Instructing

Safety/Compliance

Report Writing

Organization/Communication

Material Handling

VANTHCS

Environmental Standards

Employment Experience:

Assistant Chief Environmental Management Services GS-12 11/2021– Present

Miami VA Healthcare System Hours worked per week: 40

Supervisor:

Miami, FL 33125 202-***-****

Annual Salary: $

Duties:

Serves as Assistant Chief, Environmental Management Services to oversee the following services: Environmental Healthcare Sanitation, Waste Management, Textile Management, Linen Distribution, Pest Management, Uniforms, Patients Assistance, Contract Management Services, The Fisher House, Interior Design programs, and seven (7) Community Base Outpatient Clinics and one (1) Community Nursing Homes.

Responsible for the management of 147 FTEs, 10 Compensated Work Therapy (CWT) Program staff, and 80 Janitorial contractors.

Liaison to Infection Control and Patient Safety as a team member during a Root Cause Analysis (RCA) to improve infection control and identify preventive measures.

Serves as Subject Matter Expert or (SME) official in the planning, coordinating, and directing of short and long-range operating activities of a total hospital program designed to provide a sanitary environment.

Develops and manages the service budget requirements for personnel, equipment, and supplies and prepares justification for new materials, new equipment, and staff needs

Serves as Linen Control Officer for the Textile operation.

Serves as the Sanitation Officer and develops standards for the handling of toxic and radioactive materials and highly contagious diseases.

Develops annual operations and budget for the Service Unit.

Coordinates purchases and contracts for supplies, equipment, specialty care, and maintaining par inventory levels.

Develops and implements operating plans, policies, and procedures to achieve program goals.

Serves as liaison to professional and administrative services to ensure EMS is a full partner with other departments and functions.

Manages an annual budget of over 9 million dollars with full profit/loss responsibility

Oversees 8 contracts according to the statement of work. The COR for 8 contracts includes

•Janitorial Cleaning Services- $6,599,263.00

•Renewal of Warranty for Xenex’s Robots- $168,147.00,

•Removal Solid Regulated Medical & Recyclable Waste/Material $365,073.00,

•Laundry/Linen Service for Key West Clinic- $42,879.00

•Sensitive documents/pill bottles service $100,021.00

•Pest Services Contract (Flowsense LLC) $ 147,300.00,

•WPB Laundry $630,245.00 and;

•Uniforms $105,500.00

Manages an EPS DAB Sponsor Liaison with two VISNs for resource factors when making decisions, including requirements of the Joint Commission on Accreditation of Hospitals and the Occupational Safety and Health Administration, public relations, effect on other hospital activities, and economic impact.

Serves as a Subject Matter Expert and EMS Stakeholder, preparing written reports of activities or findings and briefing senior leadership on results of the Survey of Healthcare Experiences of Patients (SHEP), score and customer services survey, Issue Briefs, PATS-R, and GetWellNetwork.

VISN Subject Matter Expert (SME) and Liaison with VACO Duties

oAWE Inspection VISN 8 advisor and consultant

oVHACO: National EPS DAB Member

oVACO: EPS Hospital Program Assessment Inspection Team

oEMS Bed Management Stakeholder - Improving VISN average room turn-around time without negative impact on the quality or patient satisfaction scores on room cleanliness

Additional Duties Miami VA Healthcare System

oManage EMS VOCERA hands-free communications devices

oEnsure and demonstrate that EMS staff is adhering to VISN 8 "V.A. Core Values of Integrity, Commitment, Advocacy, Respect, and Excellence ("I CARE")."

oSME CO-chair Hand Hygiene Committee, Initiatives to improve hand-hygiene compliance

DETAIL POSITION

Acting Assistant Chief Environmental Management Services GS-12

Miami VA Healthcare System, Miami, FL 33125

Five (5) Months

Fulltime (40 Hours per Week) 03/2021-08/2021

EMS Housekeeping General Foreman 01/2017 – 04/21

Washington VA Medical Center Hours worked per week: 40

50 Irving St. NW Supervisor: Mr. Jake Rumph

Washington, DC 20422 202-***-****

Annual Salary: $64,473.60

Duties:

Responsible for the management of 11 supervisors, 7 section leaders and 67 employees within the Textile Care Section of the Environmental Management Service (EMS) with primary responsibility to plan, coordinate, and direct all sanitation operations and linen services.

Planned daily, weekly, and monthly work schedules and assignments for employees.

Established deadlines and priorities on the basis of general work schedules, methods, and procedures of the teams.

Conducted comprehensive training programs designed to correct deficiencies and enhance the skills of all subordinate supervisors, housekeeping aids, textile care works and medical aids.

Assigned and explained work requirements to subordinate supervisors to maintain a balanced workload among sections.

Assured effective management program and policies implementation, including safety suggestions, cost reductions, equal opportunity employment, merit promotion, labor management policy, etc.

Advised employees on difficult cleaning problems such as spot removals, etc.

Instructed employees in proper use of cleaning materials and equipment to ensure minimum waste, repairs and replacement.

Inspected tools and equipment regularly and made recommendations for repairs or replacement.

Applied pertinent rules and regulations regarding employees' conduct, safety, fire, care of equipment, etc.

Submitted written sanitation inspection reports periodically.

Responsible for employees assigned to cleaning Reusable Medical Equipment.

Responsible for job design, job engineering, work scheduling, training, counseling, and motivating employees with the program job assignments, work tasks, training, and other supervisory actions.

Created recommendations for FTE requirements and budget requirements for effective operations. Developed supplementary monetary cost and FTE cost estimates for additional needs as necessary.

Housekeeping Aide Supervisor 11/2015- 02/2017

Fayetteville VA Medical Center Hours worked per week: 40

2300 Ramsey Street Supervisor: Mr. Pratt

Fayetteville, NC 28301 910-***-**** ext. 5444

Annual Salary: $40,000

Duties:

Established cleaning work routines for 25 housekeeping staff within a multi-bed Veterans Medical Center Participating in the formulation and issuance of VANTHCS policy covering broad areas of environment sanitation; laundry operations and linen service; pest control activities; contract operations; patient assistance program; employee performance and conduct.

Applied the principles of chemistry, biology, and bacteriology as applied to environmental infection control.

Maintained an effective and efficient environmental sanitation program, waste management (Regulated Medical Waste and Solid Waste), integrated pest management, and recycling programs.

Managed and proposed solutions to existing and future challenges that are related to environmental management.

Assured staff compliance with VA, VHA, JCAHO, OSHA, and EPA standards of regulations, directives, policies, guidelines, and requirements.

Monitored the handled, collection, and removal of infectious/regulated medical waste, to assure compliance with proper waste segregation and infection control procedures.

Assisted leadership with developing administrative instructions pertaining to all phases of grievances, appeals, and adverse personnel actions.

Provided advisory support, technical support, and policy guidance on matters such as labor relations, disciplinary and adverse actions, performance management, performance-based actions, grievances to include negotiated and administrative, appeals, special inquiries, leave administration, and worker compensation.

Housekeeping Manager 01/2013 – 11/2015

NC State Veterans Nursing Home Hours worked per week: 40

214 Cochran Ave Supervisor: Whitney Bell

Fayetteville, NC 28301 910-***-****

Annual Salary: $41,000

Duties:

Established cleaning work routines for 28 housekeeping staff within the 150-bed North Carolina State Veterans Nursing Home.

Maintained oversight of cleaning and maintenance activities on a day-to-day or project-by-project basis while ensuring the proper stripping, buffing, and refinishing of all types of floors.

Conducted inspections on a daily and pre-event basis to ensure proper cleanliness and sanitation levels are being maintained.

Observed work in progress to anticipate and resolve problems, reassigned personnel within groups, supervised and coordinated tasks among employees to maintain work progress to meet schedules.

Maintained budgets for housekeeping activities.

Briefed housekeeping staff on a daily basis.

Maintained tracking and reporting progress on work assignments and requested authority to adjust worker assignments and to use equipment and materials to meet schedules.

Resolved employee and guest conflicts and issues

Provided training for new hires in proper housekeeping procedures.

Recommended changes to schedules, priorities, and work sequences as necessary and made minor deviations in procedures, and redirected resources within authority to overcome problems such as equipment failure, material delays, or unplanned absences.

Initiated oral and written counseling to staff on all matters of performance and conduct.

Recommended and initiated disciplinary action for review and action by higher level supervisor whenever non-compliance with policy warrants.

Received and resolved complaints from employees as well as identified developmental and training needs of employees to ensure compliance.

Director of Housekeeping 01/2011 – 12/2012

Liberty Commons Nursing & Rehabilitation Center Hours worked per week: 40

2315 NC-242 Supervisor: Jackie McKinney

Benson, NC 27504 919-***-****

Annual Salary: $30,000

Duties:

Oversaw the supervision of the staff of 13 for a 160-bed operation.

Successfully planned, organized, and directed staff members to ensure high customer satisfaction.

Assigned work to individuals and provided technical direction in accomplishing difficult work steps and processes.

Observed work in progress to anticipate and resolve problems and reassigned personnel within groups

Supervised and coordinated work among staff to maintain work progress to meet schedules.

Inspected guest rooms and public places within the facility to ensure cleanliness.

Responded to guest complaints immediately.

Trained new and existing staff in training procedures and upgrades.

Planned and facilitated team member meetings.

Recommended changes to schedules, priorities, and work sequences as necessary and made minor deviations in procedures or redirected resources within authority to overcome problems such as equipment failure, material delays, or unplanned absences.

Evaluated the condition of furniture, fixtures, and décor and made appropriate changes and /or repairs.

Interpreted and ensured staff adherence to national policy guidelines and local standard operating procedures.

Directed overall administrative activities to include Human Resource management, strategic planning, and program management and evaluation for housekeeping staff.

Housekeeping Manager/Residential Life Custodial 01/2008 – 12/ 2010

College of William & Mary Hours worked per week: 40

200 Stadium Drive Supervisor: Ms. Allison

Williamsburg, VA 23186 757-***-****

Annual Salary: $43,000

Duties:

Successfully managed 5 Supervisors, 1 Warehouse Coordinator, and 46 housekeepers, responsible for 92 buildings, housing the entire student population and staff inspected guest rooms and public places within the facility to ensure cleanliness.

Observed work in progress to anticipate and resolve problems, reassigned personnel within groups

Supervised and coordinated work among staff to maintain work progress to meet schedules.

Responded to guest complaints immediately.

Trained new and existing employees in training procedures and planned upgrades.

Facilitated team member meetings and assured safety and housekeeping practices were observed.

Observed work in progress to anticipate and resolve problems, reassigned personnel within groups

Supervised, and coordinated work among staff to maintain work progress to meet schedules.

Recommended changes to schedules, priorities, and work sequences as necessary and made minor deviations in procedures or redirected resources within authority to overcome problems such as equipment failure, material delays, or unplanned absences.

Evaluated the condition of furniture, fixtures, and décor and make appropriate changes and/or repairs.

Provided assistance in the management of all program areas, including budget preparation, human resources, quality management, and program oversight.

Worked closely with representatives of the various administrative support programs in the management of program monies, personnel, supplies, equipment, space, IT, and other resources.

Monitored trends to assist with administrative and technical staffing needs.

Developed short or long-term training activities to ensure optimal utilization of resources and achievement of housing program goals and objectives.

Housekeeping Supervisor 01/2007 – 01/2010

Children’s of Hospital of the King’s Daughters Supervisor: Ms. Robin Taylor

601 Children’s Lane Supervisor: Ms. Barnes

Norfolk, VA 23507 (757) 668- 7000

Annual Salary: $33,000

Duties:

Successfully managed 3 Supervisors and 53 housekeepers

Responsible for maintaining the cleanliness of 276-bed facilities

Planned, organized, and directed staff members to ensure high customer satisfaction.

Inspected guest rooms and public places within the facility to ensure cleanliness, and responded to guest complaints immediately.

Trained new and existing employees in training procedures and upgrades.

Planned and facilitated team member meetings.

Observed work in progress to anticipate and resolve problems, reassigned personnel within groups

Supervised and coordinated work among staff to maintain work progress to meet schedules.

Recommended changes to schedules, priorities, and work sequences as necessary and made minor deviations in procedures or redirected resources under authority to overcome problems such as equipment failure, material delays, or unplanned absences.

Evaluated the condition of furniture, fixtures, and décor and make appropriate changes and/or repairs.

Responsible for the technical quality, quantity, and timeliness of work produced by subordinates.

accepting or rejecting material presented;

Set priorities and assigned work to be accomplished

Advised management on recruitment strategies, sources, and special programs that emphasized affirmative action

Provided advice, assistance, and technical and policy guidance to management concerning their responsibilities throughout the rating cycle for appraising employee performance.

Housekeeping Supervisor 01/2004 – 01/2009

Bon Secour Harbour View Medical Center Hours worked per week: 40

5818 Harbour View Blvd Supervisor: Steve Williams

Suffolk, VA 23435 (757) 673- 5890

Annual Salary: $38,000

Duties:

Successfully supervised and managed staff of 23 and handled all aspects of facility housekeeping.

Planned, organized, and directed staff members to ensure high customer satisfaction.

Inspected guest rooms and public places within the facility to ensure cleanliness, and responded to guest complaints immediately.

Trained new and existing employees in training procedures and planned upgrades

Facilitated team member meetings

Observed work in progress to anticipate and resolve problems,

Reassigned personnel within groups supervised and coordinated work among workers to maintain work progress to meet schedules.

Recommended changes to schedules, priorities, and work sequences as necessary and made minor deviations in procedures or redirected resources within authority to overcome problems such as equipment failure, material delays, or unplanned absences.

Evaluated the condition of furniture, fixtures, and décor and made appropriate changes and/or repairs.

Provided advice and assistance to management concerning training needs, sources of needed training, planning to meet identified needs, and evaluation of results.

Provided a full range of advisory services, assistance, and policy guidance to management officials and employees concerning all aspects of the labor-management and employee relations programs that include labor relations, disciplinary and adverse actions, performance-based actions, grievances both negotiated and administrative, and appeals.

Directed and supervised work of personnel to ensure the execution and accomplishment of operations.

Education & Certification

Strayer University, Bachelor of Science in Human Resources Management, Completed 05/2017

Los Angeles Community College, Associate of Arts in Business Management, Completed: 06/1981

Certified Executive Housekeeper (C.E.H.) qualified

Honors & Awards

United States Army, Meritorious Service Medal

United States Army, Joint Service Commendation Medal

United States Army, Army Commendation Medal

United States Army, National Defense Service Medal

United States Army, Southwest Asia Service Medal

United States Army, Kuwait Liberation Medal

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