Remote Patient Access & Switchboard Specialist

Sandra L. Piening

*** * ******* ******, ********, IL 62010

+1-618-***-****. **********@*****.***

Targeting an opportunity in the business sector which will allow me to work from home and to provide superior assistance while also developing and expanding my professional knowledge base.

PROFESSIONAL HISTORY

ANDERSON HOSPITAL, MARYVILLE, IL (08/28/22 TO PRESENT) HOSPITAL SWITCHBOARD OPERATOR; Working 100% alone, doing daily reports; watching all alarms and standing by for any emergency announcements; answering all phone lines on switchboard and transferring all calls appropriately; greeting all people who enter hospital and need help or directions; use Microsoft Word.

BJC ALTON MEMORIAL HOSPITAL ALTON, ILLINOIS (02/19 TO 09/21) PATIENT ACCESS REPRESENTATIVE. Greeting and arriving all Emergency Room patients by entering all their private information into the hospital computer system, including verifying insurance information; work as hospital switchboard operator answering and forwarding all telephone lines as the calls come into the hospital; process ambulance billing. Used Microsoft Word and Epic.

ARMSTRONG TEASDALE LLP ST LOUIS, MO (11/1994 to 03/2017-Retired); 7700 Forsyth, Suite 1800, Clayton, Missouri 63105; Paralegal/Administrative Assistant/Secretary; After retiring in March 2017, I now work there a few days per month as an Independent Contractor when needed.

COMPETENCIES

HOSPITAL: First point of contact for patients with highest standard of customer service, compassion and perform all duties in a manner consistent with mission, vision, values, and service standards; verify personal information and insurance information; answer hospital switchboard phone; prepare ambulance bills; exceptional attention to detail and maintain knowledge and competency with insurance carriers, follow Medicare guidelines, as well as federal, state and accreditation agencies; maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection; select the correct patient from the master person index (MPI), which is critical to patient safety.

LAWFIRM: assistant to high profile Partner, Of Counsel and an Associate in very large St Louis Law Firm; efficient in daily research, transcription, timesheets, prepare attorney travel arrangements, prepare monthly client bills, hard copy filing in state and federal courts; answered and returned calls daily; computer savvy; proficient with multiple monitors. Expert secretary in litigation/corporate fields, also performed paralegal work regarding construction contracts; work directly with clients regarding files and documents and help them solve problems daily; manage and oversee log of client documents regarding dates of revisions and turn-around time; worked on construction contracts and AIA (American Institute of Architects) documents and other legal documents.

PROGRAMS USED: Microsoft Word365, Microsoft Outlook, Word 2013, Microsoft Teams, SABA, MyTime, Instamed, UltiPro, Summation, Epic, Sorian, RescueNet Web PCR; deposition preparation; Notary Public for Madison County, Illinois

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