Human Resources Employee Relations Specialist
Resume:
Melba Viera
San Antonio, TX ***** US
Day Phone: 210-***-****
Email: *******@******.***
Work Experience:
Lackland Air Force Base
** ******** **** – 30 March 2025
San Antonio, TX US
Human Resources Specialist
Human Resources Specialist (Employee Management Relations), Provide advisory services to supervisors and managers on employee conduct issues. Knowledge of and skill in applying employee relations principles, practices, and legal and regulatory requirements and analytical skill sufficient to advise managers about appropriate disciplinary or other corrective techniques that are responsive to a range of conduct and performance problems. Advise management/senior leaders through written correspondence, one-on-one sessions, and comprehensive oral presentations/briefings. Explain rules and procedures to employees and helped them understand their rights and obligations. Provide advice to supervisors and managers on the Performance Management Program. Analyzed performance problems. Researched law, regulations, precedent case decisions and provide advice to supervisors and managers on procedure requirements for developing performance plans, performance improvement plans and performance-based actions. Inform employees of their entitlement to use grievance or appeal procedures. Served as technical advisor during third party proceedings such as arbitrations, mediation, and EEO hearings. Maintain and encourage objectively in situations that may be charged with emotion and involve assumptions. Through investigative interviews, interrogatories and fact-finding inquiries, interpret facts and events, and identify aggravating or mitigating factors relevant to the case and conduct extensive probing, interviewing, fact-finding and analysis to identify obscure or underlying causes of misconduct or poor performance. Brief managers and supervisors on the formal and informal methods of resolution available to include alternative dispute resolution. Trained managers on Family Medical Leave Act (FMLA). Provide advice, guidance and direction to senior management and supervisors on processing personal actions in the Defense Civilian Personnel Data System (DCPDS), maintenance of personnel records, use of Business Objects for analysis inquiries, guidance on awards and decorations, Physical Fitness Program, In/Out Processing procedures, organizational charts, retirements, benefits, creating organization charts and maintaining current personnel rosters. Provide insight and expertise to senior leadership on wide range of civilian personnel programs. Worked on union grievances that employees filed against management and if the grievances were to be mediated, mediated with the Union. Akso, negotiating articles from Collecting Bargaining Agreement, grievances, leave, schedules, overtime. Break rules and discipline policies.
Lackland AFB
San Antonio, TX
Alternative Dispute Manager
ADR Manager explained the process, techniques and best practices for utilizing mediation as an alternative dispute resolution (ADR) tool in the civilian workplace disputes. Explained to management concerning grievances or complaints arising in the workplace and explained negotiated grievance procedures. Provided practical advice and resources to successfully mediate civilian workplace disputes. Briefed to management helpful information regarding each stage of the mediation process, from intake through settlement and reporting of ADR statistics to upper management. Briefed the process of mediation from the Directive Manual 110 and the Air Force Instruction 51-1201 to mediators and management. Interviewed possible mediators for the ADR Program and arranged for training for the selective mediators. Worked with management to resolve workplace disputes before mediations. Attained the yearly ADR Report to give management the outcome of the resolution rates, 85%.
Lackland AFB 23 September 1996 – 14 February 2010
San Antonio, TX US
Equal Employment Specialist
Knowledge of and skills in the full range of equal employment opportunity (EEO) concepts, principles, practices, legal and regulatory requirements sufficient to perform EEO counselor duties. In dept technical knowledge of the organizational and administrative structures, management policies, procedures, and levels of both the Department of the Air Force and the Department of Defense, other related federal agencies, such as the Equal Employment Opportunity Commission and the Merit System Protection Board and Federal Labor Relations Authority. Skills in gathering facts and using effective, analytical, and evaluative methods to accurately assess information and make sound decisions. In Including Federal equal employment opportunity regulation special emphasis programs designed to solve specialized employment problems of women, minorities, veterans, disability, persons over age forty, and others as they relate to Federal employment.
Assisted employees with equal employment opportunity (EEO) complaints, questions, and inquiries.
Briefed new employees in personnel procedures and EEO guidelines.
Instructed military training regarding EO procedures and activities.
Counseled military members in their rights and responsibilities concerning on-the-job problems and issues.
Organized administrative processing of EEO claims, resolution rate of EO complaints by 85%.
Advised Commanders & senior leaders on all issues affecting workforce, effectiveness & status of EEO program goals, efficiency, & legal compliance of all areas of the EEO Program. Processed investigations, resolution of complaints & disposition of all individual & class EEO Complaints. Ensured civilian workforce were cognizant of EEO processes, and reasonable accommodation. Explained the term to complainants, Equal Employment Opportunity (EEO), used by the federal government to refer to efforts to promote nondiscrimination. Knowledgeable of Code of Federal Regulations (CFR 29), Manual Directive 110, Title VII of the Civil Rights Act of 1964 (Title VII), which prohibits employment discrimination based on race, color, religion, sex, or national origin.
•The Equal Pay Act of 1963 (EPA), which protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination.
•The Age Discrimination in Employment Act of 1967 (ADEA), which protects individuals who are 40 years of age or older.
Education:
Webster University San Antonio, TX US
Master’s Degree 03/2008
GPA: 3.3
Credits Earned: 36 Semester Hours
Major: Human Resources Management
Webster University
Master's Degree 08/2005
GPA: 3.3
Credits Earned: 36 Semester hours
Major: Human Resources Development
Park University San Antonio, TX US
Bachelor's Degree 05/2003
GPA: 3.2
Credits Earned: 120 Semester hours
Major: Social Psychology
Palo Alto College San Antonio, TX US
Associate's Degree 05/2000
GPA: 3.5
Credits Earned: 82 Semester hours
Major: Office Systems Technology
Language Skills:
Language
Spoken
Written
Read
Spanish
Advanced
Intermediate
Intermediate
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