Collections & Customer Service Risk Coordinator

Rodnesha Wyatt

Houston, TX 346-***-**** *********@*****.***

Professional Summary

Customer service and collections professional with 10+ years of experience in customer relations, account management, healthcare administration, and collections. Proven ability to resolve customer concerns, maintain compliance, manage high-volume workloads, and deliver exceptional service while exceeding performance goals. Strong skills in data entry, insurance verification, collections, and risk management.

Professional Experience

Senior Risk Coordinator – Collections Capital One Bank (Oct 2024 – Present)

• Manage high-risk customer portfolios and delinquent accounts.

• Conduct inbound and outbound collections while maintaining FDCPA and FCRA compliance.

• Analyze account risk and recommend loss-mitigation strategies.

• Collaborate with finance and compliance teams to improve collection procedures.

• Contributed to a 15% reduction in delinquency rates through process improvements. Patient Care Coordinator Pyramids Pharmacy (Jan 2021 – May 2024)

• Managed patient records, insurance verification, and appointment scheduling.

• Processed orders and maintained accurate data entry.

• Assisted patients with co-pay assistance programs and payment arrangements.

• Served as Subject Matter Expert (SME) and escalation specialist.

• Handled patient inquiries and resolved account issues. Collections Specialist Data Shredding Services (Nov 2018 – Nov 2019)

• Managed inbound and outbound collections calls.

• Collected payments on past-due medical accounts.

• Maintained reporting and account documentation.

• Achieved 97% quality accuracy.

Additional Experience

Administrative Assistant – City of Stafford (2018) Customer Service Representative – Houston Methodist West (2016–2017) Call Center Representative – Veterans Medical Services (2013–2016) Clerk – U.S. Census Bureau (2019–2020)

Education & Certifications

Completed Medical Billing & Coding Program – University of Houston (2026) Texas All Lines Adjuster License (2023)

Pharmacy Technician Certificate – San Jacinto College (2020) High School Diploma – Deer Park High School (2013) Key Skills

Collections, Customer Service, Risk Management, Insurance Verification, Medical Billing, Data Entry, Call Center Operations, Accounts Receivable, Microsoft Office Suite, QuickBooks, ICD-10, CPT Coding, Problem Solving, Compliance, Communication

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