Remote Tech Support & Customer Service
Resume:
David I. Hanser
Winter Springs, FL 32708
Hello!
I am looking for a position that will enable to do what I do best – work with people to provide easily understandable tech support and resolve their issues. Below, please find my recent work history.
Personal references will be furnished upon request. Present
T-Mobile remote Support
Business technical support
Furloughed on June 1 along with my whole department. June 2020 to June 1, 2026
Started in Sales but was moved over to tech support. My experience as a self employed computer consultant has given me a strong base for provide support to Business Customers. Speaking with easily understandable “tech” jargon to help them understand what I was helping them to accomplish. I answer in bound calls for many different assistance needs. I also multitask quite well. Shadow ME, It ; Self Employed Computer Consultant
June 2004 - 2020
Giving complete computers, network and security support. Guiding my clients towards my vision of what is needed.
Phone Support
Support via remote access
On site hardware and network services
T-Mobile – Remote tech support over phone and via VPN in computer. Helping with configurations, set up, access to network
The Bulldog Group (with a partner)
1994-2004
Quark Enterprises, Inc.
1995-1994
Education
High school diploma
Some College including Novell Network Administrator Skills
I am willing to add any new skills necessary for the job. I am a fast learner and quite competent with computers.
I am very familiar with Windows desktop, Server and almost any software with a reasonable learning curve.
I am somewhat familiar with MACOS.
I’m familiar, with document imaging; software and hardware, printer technologies and various networking access technologies.
I’m a fast visual learner and I work well with others
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