Full-Cycle Staffing and Talent Acquisition Leader

GLORIA YOUNG

Lebanon, TN ***** ǀ 615-***-**** ǀ **********@*****.***

Successful high volume, full-cycle recruiting professional; specializes in creating trusting relationships with clients and candidates, whether with qualified sales representatives or support staff. I possess a strong, confident presence with the ability to work with all levels of personnel within an organization. I am searching for an ongoing opportunity to assist in recruiting, personnel coordination or administration avenues.

Experience

Regional Branch Manager Arete Staffing Remote in Lebanon, TN MAY 2023 – PRESENT

Determine the daily temporary staffing needs of multiple customer accounts throughout the country.

Fosters relationships with current customer accounts utilizing company staffing.

Cultivate new client relationships for organizations needing customized staffing solutions.

Create long-term strategies for meeting targeted staffing needs.

Responsible for hiring, training, background check and drug screen coordination for temporary hourly staff.

Coordinate completion and accuracy of all legal documentation required by customers, state and federal guidelines.

Manage and review status of staff who may qualify for temp-to-hire positions with customers.

Lead professional development initiatives.

Ensure financial goals are met in accordance with KPI’s.

Talent Acquisition Manager Arete Staffing Remote in Lebanon, TN APRIL 2022 – MAY 2023

Managed the day-to-day leadership of talent management within the company.

Created sustainable talent acquisition strategies.

Organized recruiting operations and create retention programs.

Planned processes for improving the candidate experience.

Development and documentation of the recruitment process.

Performed analysis of hiring needs and provide employee hiring forecast.

Conducted employee satisfaction surveys.

Market Recruiter Cellular Sales of Middle Tennessee Nashville, TN JUNE 2013 – APRIL 2022

Successful in reducing company turnover from 74% to 41% in first full year of recruiting.

Recruited Sales Representatives for Nashville, Clarksville, Chattanooga and Memphis areas.

Coordinated full-cycle recruiting efforts by generating requisitions, employing support personnel, and sourcing.

Sourced candidates via reverse searches, social media, career fairs, and networking events.

Conducted interviews to ensure solid cultural alignment between client and candidate.

Worked with office manager and human resource professionals to onboard new hires.

Ensured that legal requirements are followed (I-9, W-4, payroll) and assist with training new employees on company policy and handbook.

Developed and maintain network of qualified candidates for present and future positions.

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Training Coordinator Cellular Sales of New York Metro Long Island City, NY OCTOBER 2011 – MAY 2013

Organized and led monthly new-hire classes that covered company policy, culture, commissions, sales, and computer systems.

Coordinated market mentor program for all mentors/trainees.

Verified required trainings were completed.

Evaluated success of training programs and recommended improvements to upper management to improve knowledge and skills of future sales representatives.

Product & Sales Team Mentor Cellular Sales of Gulf Coast New Orleans, LA MARCH 2011 – OCTOBER 2013

Assisted in opening the Gulf Coast region to set proper tone for the company's positive reputation.

Led in store by being an example for trainees to follow on the sales floor.

Demonstrated computer systems and products to new hires.

Maintained career-lasting relationships with those that mentored under me to ensure long-term success.

Sales Representative & Trainer Cellular Sales of Upstate New York Syracuse, NY FEBRUARY 2010 – MARCH 2011

Exceeded sales goals monthly by sustaining a strong client funnel.

Trained new hires in Syracuse, Rochester, Albany and the Hudson Valley.

Led small sales classes that showed potential scenarios representatives could have faced on the sales floor.

Assisted in product placement and visual merchandise of storefronts.

Sales Representative Cellular Sales of Middle Tennessee Nashville, TN NOVEMBER 2008 – JANUARY 2010

Consulted with new and existing Verizon Wireless customers to determine the best plan and device for the individual.

Set-up and activated service and add-on features for all clients.

Handled customer service and technical issues for store walk-in traffic and personal clients.

Stayed up to date on current phone plans and manufacturer promotions.

Skills

Team player • Excellent time management skills • Talent management • Conflict resolution • Interpersonal communication • Data analytics • ICMS • Taleo proficiency

Seminars, Certificates and Awards

Selling With Class by Lance Cooper Knoxville, TN 2012

Recruit the Best by Lance Cooper Knoxville, TN 2014

Sales MVP Syracuse New York, 2010

Top 10 Sales of Upstate New York, 2010

MVP New York Metro Area, 2012

Education

Bachelor of Science- Journalism Middle Tennessee State University Murfreesboro, TN MAY 2008

Activities

Literature • Music • Basketball • Softball • Travel

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