Customer Support & Inventory Control Specialist

Tampa, FL ***** 973-***-**** ***************@*****.***

CAREER OBJECTIVE

Experienced and motivated professional with 30 years in sales support, purchasing, and inventory control seeking an opportunity with advancement potential where I can contribute my skills, reliability, and problemsolving abilities.

PROFESSIONAL EXPERIENCE

SIGNODE — Customer Support Representative, April 2022 to February 2026

Maintains and updates customer files

Provides ontime delivery and followup information

Works directly with sales representatives

Carries out all orderentry processing

Tracks orders throughout all phases

Provides information for purchased product orders

Builds relationships with customers

Works proactively in serving the customer

Prioritize tasks for the best interest of SPP and the customer

Perform duties assigned by leadership

PERRY ELLIS INTERNATIONAL — Data Entry & Billing Coordinator

April 2015 to March 2020

Responsibilities

manage the billing process, ensure accurate financial data entry, and maintain confidentiality of sensitive information

Identify issues, research, and/or remedies as appropriate.

Review Correspondence request to send invoices, transfer, adjustments, research, make a claim, and invoice updates in the billing system.

Composing email communications to Internal and External customers, providing updates and additional information needed for follow-up.

Upload appropriate documentation to the software for claims processing

Follow the approved procedures to update and provide the necessary information to resolve correspondence requests.

Communicates inventory position to sales

WORMSER CORPORATION — Purchasing Agent / Data Entry, November 2008 to December 2013

Purchase Orders Entry-verify information is accurate and complete.

Review documents.

Coordinates components for finished goods

Monitors shipments

Priorities and expedites cargo

Follows up on orders with factories

Tracks accuracy of open order reports

SUNHAM HOME FASHIONS — Data Entry / Allocator June 2002 to August 2008

Enters inventory containers

Works with projections and open order reports

Collaborates with planners and sales

Verifies inventory quantities

Troubleshoots inventory discrepancies

Allocates orders to stores

ADDITIONAL SKILLS

Superior execution and organizational skills

Attention to detail for data entry and account analysis

Strong customer service skills to communicate effectively with vendors and internal teams

Ability to handle confidential information responsibly while maintaining high levels of accuracy.

Technical aptitude

Analytical and problemsolving skills

Proficient with Microsoft Office, Essentials, PLM, AS400, Navision, Business Object, Peachtree, Google Apps

Bilingual: English / Spanish

EDUCATION

SCS Business and Technical Institute Diploma, 2001–2002 Data Entry Certificate

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