QuickBooks Troubleshooting & Bookkeeping Specialist

Katonya Shivers

Arlington, TX 404-***-**** *****************@*****.***

Professional Summary

Detail-oriented troubleshooting specialist with hands-on experience in QuickBooks Online account management, financial recordkeeping, and resolving client account issues. Skilled in reconciling accounts, maintaining accurate records, and providing client guidance. Strong problem-solving, organizational, and customer service skills, with additional experience in machine operation and production environments.

Core Skills

QuickBooks Online troubleshooting and account support

Bookkeeping & financial recordkeeping

Accounts payable/receivable management

Machine operation & production workflow

Customer service & client relations

Team leadership & workflow coordination

Professional Experience

Troubleshooting Specialist Found Ever – Dallas, TX

2024 – Present

Resolve client issues in QuickBooks Online accounts.

Reconcile accounts and troubleshoot discrepancies.

Provide guidance and support to clients for smooth account management.

Production Lead Purple Innovation – McDonough, GA

2022 – 2024

Supervised production workflow and team members.

Handled hazardous materials and ensured safety compliance.

Operated and maintained production machinery to ensure efficiency and quality.

Machine Operator Matheson Flight Extenders – Atlanta, GA

2018 – 2022

Operated sorting and packaging equipment to meet production goals.

Ensured equipment safety, cleanliness, and compliance with company standards.

Assisted in inventory management and shipment organization.

Call Center Representative Century Interactive – Dallas, TX

2011 – 2018

Provided customer service and resolved inquiries efficiently.

Maintained accurate customer account information and processed transactions.

Education

East Central High School – Tulsa, OK

High School Diploma, 1992

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