Product Manager

Mary Briggs

Address: **** ** **** ******, ******, IA 50111

Phone: 515-***-****

Email: ************@*****.***

Professional Summary

Product Manager with 10+ years of experience delivering software solutions and regulatory initiatives in financial services, including banking and mortgage servicing. Proven ability to lead end-to-end product delivery, define and prioritize backlogs, and translate business needs into user stories and functional requirements that drive measurable outcomes. Experienced in Agile product environments, partnering with engineering, risk, compliance, and operations teams to align product strategy with business objectives and deliver high-impact solutions. Skilled in stakeholder engagement, roadmap planning, backlog refinement, and managing multiple concurrent initiatives from concept through implementation and go-live. Brings hands-on expertise in data analysis, SQL, and system integration, with a strong track record of supporting complex application development and process improvement initiatives. Known for a collaborative, customer-focused approach and the ability to balance strategic thinking with execution, leveraging tools such as Jira, Smartsheet, and Microsoft Copilot to enhance product delivery and efficiency.

Professional Experience

Strategic Execution Project Manager / Product Manager

Wells Fargo — Dec 2021 to Present

Led end-to-end project delivery across product and cross-functional initiatives, from planning through execution and implementation, within a highly regulated banking environment.

Partnered with Technology, Information Security, Risk, Compliance, QA, Audit, and business stakeholders to align project objectives with strategic priorities and regulatory requirements.

Developed and managed detailed project plans, timelines, deliverables, and Jira backlogs; proactively identified and mitigated risks, dependencies, and impediments to maintain delivery momentum.

Drove clear and consistent stakeholder communication through progress reporting, documentation, backlog refinement, and accountability tracking across project and product workstreams.

Supported implementation of new systems, process improvements, and control enhancements in partnership with IT, ensuring traceability from requirements through deployment and release readiness.

Coordinated audit response, remediation, and compliance-related deliverables in alignment with internal governance standards and risk management expectations.

Monitored project resources, delivery commitments, and cross-functional dependencies in collaboration with functional leaders to support successful execution.

Championed continuous improvement by enhancing delivery processes, backlog hygiene, team collaboration, and use of tools such as Microsoft Copilot, Story Weaver, and ChatGPT to accelerate planning and execution.

Business Support Associate 2

Wells Fargo — Jun 2019 to Dec 2021

Managed Jira workflows, procedure documentation, and enterprise compliance certifications.

Facilitated weekly Enhancement Review Board meetings and coordinated remediation communications.

Collaborated with Legal, Risk, and Center of Excellence teams to ensure procedural alignment.

Research Remediation Associate

Wells Fargo — Dec 2017 to Jun 2019

Resolved customer complaints and regulatory requests with timely, documented corrective actions.

Ensured compliance with internal risk protocols and escalation procedures.

Loan Adjuster

Wells Fargo — Jun 2014 to Nov 2016

Managed pipeline of 70+ files, conducted income reviews, and ensured program eligibility.

Negotiated and underwrote sales to mitigate risk and liquidate non-performing assets.

Certified Mediator

Polk County Administration — Aug 2011 to Jun 2014

Facilitated conflict resolution and documented action items for government programs.

Supported strategic goals through effective meeting coordination and stakeholder engagement.

Family Team Meeting Facilitator

Iowa Department of Human Services — Aug 2010 to Oct 2012

Led high-risk family meetings, balancing priorities under pressure and time constraints.

Court Liaison

Juvenile Court Services — Sep 1995 to Jan 2013

Directed multi-agency programs, secured $250K+ in grants, and managed staff and budgets.

Provided crisis intervention and behavioral support for adolescents.

Skills & Tools

Project Leadership & Delivery:

Strategic Planning Resource Management Stakeholder Engagement

Agile Scrum Waterfall Cloud Migration AI Integration OCP

Regulatory & Risk Management:

Regulatory Change Management Risk Assessment Audit & QA Compliance Alignment

International, State, and Federal Regulations Issue Management Corrective Actions

Tools & Platforms:

Jira Confluence SharePoint Teams Copilot Tableau Balanced Scorecard

PoaP CHiP Pareto Reporting Analytics Dashboards Story Weaver ChatGPT

Process Optimization:

Procedure Creation System Enhancements Change Control Impact Assessment

Backlog Hygiene Jira Hygiene Product Metrics Sprint Reporting

Education & Certifications

Google AI Professional Certification - April 2026

Project Management Training (PMP) - Spindustry, Aug 2015

Bachelor of Arts - May 1995

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