Travel Concierge and Client Support Specialist

JANICE KAY JORDAN,

Texarkana, *****, 903-***-****, ***********@*****.***

SUMMARY Enthusiastic and detail-oriented professional with extensive experience in customer service and client support, seeking to leverage strong communication and problem-solving skills as a Travel Support Specialist at Local First Arizona. Proven ability to manage inquiries, resolve issues, and enhance customer satisfaction through proactive engagement. Passionate about travel, eager to guide clients in exploring and booking vacation packages, contributing to a positive client experience and team success. WORK EXPERIENCE

SERVICE ADVISOR

RUSH TRUCK CENTER

05/2008 – 01/2026 Nash

Greeted customers upon arrival, diligently gathering details of their complaints and expectations.

Performed comprehensive vehicle walk-around inspections and verified all vehicle information.

Utilized RSA Tablet for on-the-spot vehicle diagnostics, generating reports and recommending additional necessary services based on service history. Documented customer vehicle issues accurately and clearly on service input cards, verifying customer information and obtaining signatures. Established realistic 'promised times' by coordinating with shop workflow and foreman.

Confirmed customer's method of payment and secured credit approval when required.

Generated repair orders within the business system, compiled repair order files, and secured service input cards with customer signatures in standardized repair order jackets.

Monitored repair progress throughout the day, proactively contacting customers about estimate changes or delays, clearly explaining costs and time requirements, and obtaining authorization before proceeding with additional repairs.

Maintained records for mobile technicians operating at offsite locations, managed payroll duties, processed per diem payments, and arranged hotel reservations for weekly and monthly assignments.

Served as weekend supervisor once a month, dispatching work and overseeing job progress to ensure prompt customer vehicle service. SAFETY AND COMPLIANCE SPECIALIST

SOUTHERN REFRIGERATED TRANSPORT, INC

09/2006 – 05/2008 Texarkana

Facilitated weekly orientation classes for new drivers, thoroughly explaining personnel packets, policies, and procedures, and ensuring accurate database entry of driver information.

Scheduled physical examinations for drivers, verifying the safety of all medications for commercial over-the-road driving.

Obtained necessary physician releases following physical examinations and drug screenings.

Coordinated with entities across all 48 states to acquire drivers' inspection reports from DOT roadside inspections, ensuring timely payment for any violations.

Responded to driver inquiries regarding hazardous material load registrations, confirming correct trailer placarding to maintain load safety and comply with Department of Transportation regulations. Executed various other responsibilities requiring independent judgment and minimal supervision, both orally and in writing.

CUSTOMER SERVICE REPRESENTATIVE AND TESTER

WINDSTREAM TELECOMMUNICATIONS / VALOR TELECOM

12/2000 – 09/2006 Texarkana

Maintained high levels of customer satisfaction through proactive strategies focused on addressing needs and resolving concerns. Delivered primary customer support to both internal and external clients in a high-volume environment.

Educated customers on available promotions to drive engagement and increase sales.

Leveraged sales expertise to promote phone and internet services, effectively capitalizing on upsell opportunities.

Provided tailored advice and assistance to customers, attentively addressing their specific needs and preferences.

Fostered customer loyalty, encouraging repeat business and enhancing overall sales performance.

Consistently surpassed daily sales and product add-on targets. Proposed and implemented new procedures to reduce customer cancellations, successfully decreasing churn rates. Achieved and regularly exceeded revenue quotas by promoting products and services during routine customer interactions. Responded to customer telephone inquiries promptly to minimize on-hold wait times.

Recommended services to customers, providing thorough explanations of features and benefits.

Employed company troubleshooting guidelines while utilizing personal expertise to resolve technical issues.

Provided customers with information on charge accounts and loyalty programs, and facilitated the opening and activation of new accounts. Programmed calling features on phone lines.

Coordinated with field technicians on a 24/7 basis to report and resolve service outages.

ADMIN ASST SUPERINTENDENT

BRIGHT STAR AND LIBERTY EYLAU SCHOOL DISTRICTS

06/1992 – 12/2000 Texarkana Area

Reviewed and filed financial documents, accurately coded accounting entries for data processing, and posted daily receipts and payments in strict accordance with school district protocols.

Managed and processed invoices, deposits, and money logs. Entered financial information and payment data to ensure timely and accurate disbursements to employees and vendors.

Verified ledger postings to confirm the accuracy of entries and account balances.

Maintained account accuracy through monthly reconciliation of checks. Calculated deductions and processed payroll for 50 employees with precision.

Reviewed and processed employee expense reports and vendor invoices for payment authorization.

Organized and executed efficient month-end, quarterly, and year-end financial closing processes, including coordinating teacher communications for the upcoming academic year.

Attended and documented monthly board meetings, transcribing minutes for public record.

Managed teacher sick leave records and arranged for substitute teachers as needed.

Handled new student entry and withdrawal reporting. Prepared menus and ordered food supplies for the cafeteria. Balanced daily lunch and breakfast funds for deposit into the general fund. EDUCATION

Texarkana Community College

, Business Administration and Management

Texarkana

No Degree

Texarkana Arkansas High School Texarkana

graduate

SKILLS Detailed oriented efficient

organized analytical

problem solving decision making

written communication verbal communication

trustworthy discreet

ethical Self-motivated

enthusiastic leadership

Confident poised

Communication Attention to Detail

Customer Service Travel Passion

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