MDM Data Quality & Change Management Lead
Resume:
Chloe L Macdonald
**************.****@*****.***
**** ***** ***** #**** ● Santa Rosa, CA 95409
Hofstra University
B.B.A., Marketing ● GPA: 3.48
December 2013
RECENT EXPERIENCE
Genentech
Manager, MDM Data Quality & Change Management Lead ● Data Management & Architecture January 2023 – July 2025
South San Francisco, CA
● Spearheaded data quality initiative across the core branches of the data management system, including OneKey, Reltio, Veeva, AWS, IQVIA & ServiceNow o Designed end-to-end data quality framework, with a two-pronged approach targeting preventative & retroactive insights
Performed full analysis of current state to identify key quality barriers, investigating existing checks & queries, studying cross-platform data architecture & integration, & surveying various stakeholders
Enhanced bad data capturing & analytic capabilities by implementing quality check & query standardization, developing universal attribute architecture mapping from source to downstream systems, establishing data quality dashboard, & developing weighted tiering system for issue identification response o Founded data governance processes & procedures to maintain quality standards & further enrich core data
Oversaw the continuous phases of improvements, including check & query enhancements & dashboard development upgrades
Instituted weekly cross-functional review for new & existing data quality findings, stakeholder inquiries, & cross-platform project initiatives
Led restructuring of RDM system, from requirements gathering through solution implementation, advancing data visibility & completeness
● Overhauled the entire downstream data consumer support process o Developed & debuted a single inquiry intake process, streamlining all avenues of data inquiry from multiple downstream systems, decreasing response & resolution times o Redesigned inquiry resolution process, enabling key metric capturing capabilities for continued process improvements & enhancements
o Orchestrated consistent & timely cross-functional collaboration efforts, increasing productivity & reducing labor redundancies
● Headed stakeholder communication & socialization initiatives, improving cross-functional collaboration, resolution efficiency, & overall transparency o Created & maintained monthly newsletter, to better involve stakeholders in all MDM-related enhancements & improvements
o Held frequent feedback gathering sessions to gain better insight into stakeholder needs o Acted as business operations lead on MDM/IT cross-functional task force focusing on sprint release governance, co-authoring release notes to stakeholders, & maintaining process documentation & release calendar
● Aided in the selection, testing, & transition of several major backbone data sources, including downstream system impact
● Supported numerous cross-functional projects with various stakeholders, including stewardship expansion efforts, new data & integration requests, knowledge transfers PAST EXPERIENCE
ICONMA @ Google
Program Manager ● Data Center Operations
December 2019 – December 2021
Sunnyvale, CA
● Business lead for major operational programs, focused on enhancing system interconnectivity, process efficiency & data integrity
o Managed many iterations of the lifecycle process, from requirements gathering through launch, for the development of a custom built user interface for data collection & automated downstream system integration
Collaborated on requirement prioritization & design solutioning
Developed & standardized UAT documentation & data for over 50 participants spanning more than 100 test cases
Oversaw training documentation development & ran training sessions across various user groups
o Led cross-functional collaboration efforts to develop a single naming structure for identifying assets across our entire data center lifecycle, including the establishment of a common glossary, development of a product hierarchy, & implementation of a unified taxonomy
● Identified root causes of data integrity issues & established procedures for preventative & retroactive data cleanup efforts, improving overall data quality across multiple systems, including Maximo, mySQL, PLX, Revit & BIM360
● Aided in a variety of ad-hoc projects from trainings & demos to website development Alkermes
Data Stewardship Analyst ● Commercial Data ● Sales Operations December 2016 – 2019
Waltham, MA
● Headed enhanced system integration project, incorporating an automated vetting & validation process for new account submissions, eradicating manual workload, reducing duplicate production, increasing overall efficiency & ensuring policy adherence o Designed & presented new procedure to field teams o Primary liaison with vendor regarding hyper-care & ongoing maintenance
● Revamped all front-facing customer service avenues for the field team, decreasing response & resolution times to under 24 hours
o Strengthened & managed mailbox triage procedures o Monitored & resolved data change requests
● Acted as intermediary project lead for compliance & various data systems teams on enhancements related to sunshine reporting
● Automated & standardized cross-departmental mass merge/unmerge procedure for resolving data discrepancies, targeting duplicate record reduction & overall time management
● Trained & mentored incoming data stewards on systems, procedures & best practices
● Collaborated with sample vendor to define & enforce policy in accordance with PDMA regulations, targeting prescriber validation requirements, AOC compliance & signature audits
● Enhanced, managed & delegated validation reports in a continued effort to lower user error rates across internal databases, including Salesforce, MySQL, Veeva & Informatica
● Aided in launch of the in-house patient services database: tested feeds & developed data entry protocols to ensure minimal effect on downstream systems Biogen
Quality Control Associate ● Program Operations
July 2014 – November 2016
Weston, MA
● Headed complete overhaul of data warehouse system to generate a user-friendly interface
● Identified & investigated areas for expansion, formulated process for system use, revamped data presentation & refined data fluidity
● Restructured compliance reporting procedures to unify company-wide HCP aggregate spend & data collection processes to maximize efficiency
● Headed frequent program audits, decreasing “fail rate” percentages from 60% to 20%
● Interpreted post-program evaluation data, expedited process from manual entry to template recognition software & directed transition of data maintenance to our vendor
● Advised field on fundraiser supply order regulations, dispatched & monitored through delivery
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