Remote Customer Support & Dispatch Professional

Rebecca Hicks

Greeneville, TN *****

*********@*****.***

+1-423-***-****

Professional Summary

Rebecca Hicks

Greenville, TN

423-***-**** ️ *********@*****.***

Remote-ready Professional Customer Support & Dispatch PROFESSIONAL SUMMARY

Reliable and customer-focused professional with 4 years of remote experience in customer service and dispatch support. Skilled in handling high-volume calls, coordinating services, mentoring new hires, and resolving issues calmly under pressure. Computer-literate with strong proficiency in Microsoft Excel, Google Workspace, and related software. Known for professional phone etiquette, quick learning, and consistent performance in fast-paced environments. CORE SKILLS

Customer Service & Call Handling

Dispatch & Scheduling Support

Professional Phone Etiquette

Remote Work Operations

Microsoft Excel

Google Workspace (Docs, Sheets, Gmail)

Data Entry & Documentation

Training & Mentoring New Hires

Problem Solving

Time Management & Multitasking

Calm Under Pressure

PROFESSIONAL EXPERIENCE

Customer Service / Dispatcher (Remote)

Company Name — anserve, Butler Nj

Dates of Employment- 11/2022 02/2026

Handled incoming and outgoing calls while providing professional, courteous customer support Coordinated dispatch operations, scheduling services efficiently and accurately Resolved customer concerns while remaining calm and solution-focused under pressure Maintained accurate records using internal systems, Microsoft Excel, and Google tools Mentored and supported new hires by explaining procedures, systems, and best practices Consistently met performance, quality, and attendance standards in a remote work setting Work Experience

Dispatcher

Anserve-Butler, NJ

November 2023 to Present

Customer service agent

Dispatcher

Mentor

Education

High school diploma or GED

Chuckey doak high school-Afton, TN

August 2001 to May 2005

General (High school)

Chuckey Doak High School-Afton, TN

August 2001 to May 2005

Skills

• Microsoft Excel

• Microsoft Outlook

• English

• Professional email communication

• Computer literacy

• Dispatching

• Typing

• Ability to follow instructions

• Delivery driver experience

• Microsoft Office

• Phone etiquette

• Customer service

• Computer skills

• Microsoft Word

• Computer operation

• Organizational skills

• Call center experience

• Attention to detail

• Phone communication

• Data entry

• Cleaning

• Load & unload

Certifications and Licenses

Driver's License

Class D

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