Healthcare Office Coordinator and Recruiter

Pamela Stafford

Ocala, FL ***** 352-***-**** ***********@*****.***

Professional Summary

Dear Hiring Manager,

I am writing to express my interest in the position you recently posted. As a graduate of the College of Central Florida with a Bachelor of Applied Science in Health Care Management Specialization, and nearly 10 years of professional office support experience, I am confident that my background and skills make me a strong candidate for your team. Throughout my career, I have gained extensive experience in administrative support, office management, reception, multi-line phone systems, file management, sales, and providing exceptional customer service. I am highly organized, dependable, and self-motivated, with a positive and outgoing personality that allows me to build strong relationships with patients, clients, and colleagues.

My education, combined with my hands-on administrative experience, has equipped me with a strong understanding of healthcare operations, organizational management, regulatory compliance, and delivering exceptional customer service. I am committed to supporting efficient office operations while contributing to a positive experience for patients and staff. I am excited about the opportunity to bring my administrative expertise, strong work ethic, and passion for healthcare to your organization. Thank you for your time and consideration. I look forward to discussing how my qualifications and experience can contribute to your team's success.

Sincerely,

Pamela Stafford

Work Experience

HR Coordinator/Recruiter

Quad Nurse, LLC

December 2024 to March 2025

HR Office Coordinator

Quad Nurse, LLC Ocala, FL

December 2024 to March 2025

· Greeted customers

· Answered phones

· Made applicant calls

· Managed electronic and hard copy filing systems

· Assisted with hiring sites: Work Bright, HHA Exchange, Pre-intent, Perry

· Manage office through Microsoft Teams and Outlook

· Creating spreadsheets: Word, Excel

· Creating, Organizing documents, Auditing

· Scheduling responsibilities

· Client intakes and caregiver recruitment

Server

Logan’s Roadhouse Ocala, FL

March 2019 to August 2019

· Assist customers

· Answer complex call system

· Manage pickups

· Clean tables, sweep, mop, day or night cleaning routine Receptionist/Graphic Artist

Classic Printing Ocala, FL

June 2009 to October 2018

· Greeted customers

· Answered phones

· Managed electronic and hard copy filing systems

· Assisted with design projects using Photoshop and Microsoft Publisher

· Made sales calls and placed orders

Resident Aide/Med Tech

God Answers Prayers Assisted Living Ocala, FL

March 2018 to May 2018

· Assist with medication

· Attend to residents

· Cook, Clean, Organize

Server/Bartender

Renegades Palatka, FL

January 2015 to August 2016

· Assist customers

· Maintain liquor inventory and place orders

· Answer complex call system

· Manage pickups

Education

MedTech

Beeline Training Ocala, FL

Healthcare Management (B.A.S.)

College of Central Florida Ocala, FL

May 2024 to May 2025

Arts (A.A. Associate)

College of Central Florida

July 2024 to July 2024

Medical Office Administration (CT)

College of Central Florida

May 2022 to May 2022

Medical (A.S.)

College of Central Florida

May 2022 to May 2022

Office Management (CT)

College of Central Florida

May 2022 to May 2022

Office Support (CT)

College of Central Florida

February 2022 to February 2022

Office Specialist (CT)

College of Central Florida

February 2022 to February 2022

Skills

Managing patient records Technical Proficiency Customer service Assisting with ADLs Medical billing Insurance verification Organizational skills Ability to work independently or as part of a team Attention to detail English Facilities maintenance QuickBooks EHR systems Contracts Presentation skills Google Suite HIPAA Schedule management Phlebotomy specimen handling Proficient in Microsoft Office Word, Excel, Power Point Patient interaction Organized Office experience Medical scheduling Vital signs Customer communication Call center agent experience Availity Adaptable and resourceful Windows CPT coding Microsoft Office Behavior management Clinic administrative experience Medical administrative support Office activity coordination Microsoft Word Management Blood sample handling Microsoft Excel Typing Human resources Phone etiquette Sales Medical Terminology Computer Skills ICD-10 Home care Computer operation Time management Administrative experience Microsoft Outlook Conflict management Desktop applications Office phone management Payroll Marketing Word processing Leadership Caregiving Microsoft Powerpoint Handling patient inquiries Office management Care documentation Healthcare compliance In-person customer service Productivity software Experience with Adobe Photoshop, Microsoft Publisher, and QuickBooks Call center experience Filing Customer satisfaction tracking Ethernet Communication skills EMR Systems Medical coding Google Docs Writing skills

Languages

English

Certifications and Licenses

Basic Health Care Management

Office Management

Microsoft Office Specialist

Office Support

Driver's License

CPR Certification

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