Administrative Operations Professional - Founder

April Phillips

Jonestown, Mississippi 918-***-**** ***************@*****.*** Authorized to Work in the United States SUMMARY

Accomplished Administrative Operations Professional offering more than 20 years of experience supporting healthcare, business operations, transportation, logistics, hospitality, and customer service organizations. Demonstrated success coordinating complex administrative functions, managing business operations, maintaining confidential records, improving organizational efficiency, and supporting executive-level priorities. Entrepreneurial leader with hands-on experience building and operating businesses while managing projects, coordinating vendors, maintaining documentation, scheduling activities, and developing operational processes. Recognized for professionalism, attention to detail, strong written communication, adaptability, and the ability to manage competing priorities independently in remote environments. Known for building trusted relationships, solving problems proactively, and maintaining a high level of accuracy in fast-paced settings.

EDUCATION

Concorde Career College

Medical Office Assistant Certification

Coahoma Community College

Business Management Coursework

High School Diploma

EXPERIENCE

Founder & Operations Manager March 2026 – Present

ACD Property Solutions LLC

Provide strategic leadership and administrative oversight for a real estate investment and property solutions company.

• Direct daily business operations while overseeing administrative systems and project workflows.

• Coordinate communications with lenders, title companies, contractors, attorneys, vendors, and clients.

• Prepare and maintain contracts, project documentation, budgets, invoices, and operational records.

• Track multiple real estate projects simultaneously while ensuring documentation accuracy and timely completion.

• Develop internal procedures that improve organization and operational efficiency.

• Manage calendars, appointments, project deadlines, and business correspondence.

• Research investment opportunities and organize due diligence documentation. Owner & Operations Manager April 2021 – Present

A & R Logistics Express LLC

Owned and managed an expedited transportation company providing logistics services throughout the United States.

• Managed all administrative and operational functions of the business.

• Coordinated dispatching, scheduling, customer service, invoicing, and transportation documentation.

• Maintained compliance with DOT regulations while ensuring accurate business records.

• Built long-term customer relationships through dependable service and responsive communication.

• Oversaw daily operations while balancing multiple priorities and deadlines. Over-the-Road Driver January 2024 – July 2024

WEL Companies

• Safely transported freight across multiple states while maintaining full regulatory compliance.

• Managed shipping documentation, electronic logs, and delivery records.

• Demonstrated exceptional reliability, time management, and customer service. Customer Service Representative June 2016 – April 2021 FELLERS

• Processed customer orders with exceptional accuracy.

• Maintained customer databases and account documentation.

• Coordinated with multiple departments to resolve customer concerns efficiently.

• Supported business operations through administrative and documentation responsibilities. Administrative Assistant January 2017 – April 2017 Jackson Hewitt

• Scheduled appointments and maintained confidential client information.

• Assisted with tax documentation, filing, and administrative support.

• Maintained organized records during a high-volume tax season. Front Office Coordinator September 2014 – July 2016 Hampton by Hilton

• Managed reservations, registrations, scheduling, and payment processing.

• Coordinated communication across departments.

• Produced daily reports while maintaining excellent guest satisfaction. Medical Office Assistant

Tunica Resorts Medical Clinic

• Managed patient registration and appointment scheduling.

• Verified insurance eligibility and referrals.

• Maintained HIPAA-compliant electronic medical records.

• Assisted with insurance claims and billing documentation. Guest Services Representative

Isle of Capri Casino

Casino Cashier

Resorts Casino

Hostess/Cashier

Sam's Town Casino

TECHNICAL SKILLS

Administrative Leadership

Executive Support

Office Administration

Business Operations

Project Coordination

Operations Management

Customer Relationship Management

Data Entry

Database Management

Records Management

Document Control

Medical Records

HIPAA Compliance

Insurance Verification

Scheduling

Calendar Management

Microsoft Office Suite

Microsoft Excel

Google Workspace

CRM Software

EMR/EHR Systems

Process Improvement

Vendor Coordination

Billing Support

Compliance Documentation

Problem Resolution

Written Communication

Time Management

Microsoft Word

Microsoft Outlook

Microsoft Access

Medical Manager

Misys

AS-400

Electronic Documentation

10-Key Data Entry

Leadership

Integrity

Confidentiality

Organization

Adaptability

Critical Thinking

Initiative

Collaboration

Attention to Detail

Dependability

Professional Communication

Customer Focus

Continuous Learning

CERTIFICATIONS

Commercial Driver License (CDL Class A)

Commercial Driver License (CDL Class B)

Air Brake Endorsement

Valid Driver License

SELECTED CAREER HIGHLIGHTS

More than 20 years of progressive administrative and operations experience. Successfully launched and managed multiple business ventures. Extensive experience coordinating projects, documentation, scheduling, and client communications. Strong background supporting healthcare, transportation, hospitality, and customer service operations. Proven ability to work independently while managing multiple priorities and deadlines. Experienced handling confidential information with professionalism and discretion. Skilled at improving organization, workflow, and operational efficiency.

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