Customer Service & Administrative Support Specialist

Keri L. Bell

Tiverton, RI 401-***-**** ************@*****.***

Customer Service Specialist Customer Care Administrative Support

Empathetic, resourceful customer service professional with experience in healthcare administration, retail, food service, and high-volume customer support environments. Recognized for building rapport, resolving concerns, explaining complex information clearly, and maintaining accurate documentation. Brings additional strengths developed as a household manager and caregiver, including budgeting, scheduling, conflict resolution, inventory management, organization, multitasking, and problem-solving. Seeking a customer-focused role where strong communication and people skills can create exceptional customer experiences.

Core Skills

Customer Service • Call Center Support • Conflict Resolution • De-escalation • Active Listening • Data Entry • Documentation • Appointment Scheduling • Microsoft Office • Remote Work • Time Management • Budget Management • Inventory & Supply Tracking • Multitasking • Team Collaboration

Professional Experience

London Health Administrators – Customer Service Representative (2019–2020)

• Assisted customers with healthcare and benefits questions in a high-volume environment.

• Explained complex information clearly and professionally.

• Maintained accurate records and documentation.

• Resolved concerns through active listening and problem-solving.

• Protected confidential information while delivering excellent service.

Starbucks at Target – Barista (2023–2024)

• Delivered exceptional customer service in a fast-paced retail setting.

• Processed transactions accurately and efficiently.

• Resolved customer concerns and promoted customer satisfaction.

• Balanced competing priorities while maintaining quality standards.

Olde Theater Diner / Morse Tavern – Server (2019)

• Managed multiple customer requests simultaneously.

• Built positive customer relationships through friendly, professional communication.

• Handled cash transactions accurately and responsibly.

Additional Relevant Experience

Domestic Engineer & Household Operations Manager

• Managed household budgeting, bill payment scheduling, and expense tracking.

• Coordinated appointments, transportation, school obligations, and family schedules.

• Maintained inventory of household supplies and managed purchasing decisions.

• Resolved conflicts, negotiated priorities, and adapted quickly to changing situations.

• Balanced multiple responsibilities while meeting deadlines and maintaining organization.

Education

Lincoln Technical Institute – Massage Therapy & Bodywork

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