Customer Success & Client Operations Professional

JILL SAUER

Denver, NC 704-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Mid-Market Account Management & SaaS Sales Professional. Skilled in prospecting, pipeline management, consultative selling, product presentations, CRM tracking, and stakeholder engagement. Known for building trusted client relationships, identifying customer needs, and supporting revenue growth in property management technology and B2B media markets.

CORE SKILLS

SaaS Sales B2B Sales Business Development Prospecting Lead Generation Pipeline Management Consultative Selling Sales Presentations HubSpot CRM Account Strategy Client Relationship Management Objection Handling Forecasting Trade Shows & Conferences Property Management Technology PROFESSIONAL EXPERIENCE

PetScreening Mooresville, NC

Mid-Market Sales Executive 2022–Present

• Generate qualified mid-market SaaS opportunities through strategic prospecting, outbound campaigns, networking, referrals, industry conferences, and relationship development.

• Manage the complete sales cycle from discovery and qualification through product demonstrations, proposal development, negotiation, and contract execution.

• Build and maintain a healthy sales pipeline within HubSpot CRM, ensuring accurate forecasting, opportunity management, and timely follow-up.

• Partner with property management executives to identify operational challenges and recommend technology solutions that improve compliance, reduce risk, and streamline workflows.

• Deliver consultative virtual and in-person product demonstrations that consistently position PetScreening as a strategic business partner.

• Collaborate cross-functionally with Customer Success, Implementation, Product, and Marketing teams to ensure a seamless customer experience from initial engagement through onboarding.

• Stay informed on industry trends, Fair Housing regulations, competitive solutions, and market developments to strengthen customer conversations and create additional sales opportunities.

• Contribute to sales forecasting, pipeline strategy, and revenue planning while consistently working toward achieving and exceeding performance goals. PetScreening Mooresville, NC

Client Success Manager 2021–2022

• Managed a portfolio of property management clients, guiding organizations through onboarding, implementation, and long-term platform adoption.

• Served as the primary strategic advisor for new clients, building trusted relationships with property managers, regional leaders, and executive stakeholders.

• Led implementation planning, software configuration, and integration with multiple property management systems, ensuring successful launches and strong customer adoption.

• Conducted consultative business reviews to identify client objectives, improve operational efficiency, and maximize value from the PetScreening platform.

• Partnered closely with Sales, Customer Success, Product, and Support teams to resolve complex customer challenges and deliver a consistent client experience.

• Identified expansion opportunities and customer needs through ongoing relationship management, providing valuable insights that supported future revenue growth.

• Developed consultative communication, strategic account planning, and negotiation skills that now drive success in my Mid-Market sales role. Rodman Publishing Ramsey, NJ

Midwest Account Executive 2001–2002; 1998–1999

• Managed a multi-state territory while maintaining long-term client relationships and generating new business opportunities.

• Oversaw approximately $835,000 in annual advertising revenue through strategic account management and business development.

• Developed customized advertising solutions that increased customer engagement and strengthened client retention.

• Represented the organization at national trade shows and industry events, expanding brand awareness and cultivating new business relationships. Putman Publishing Itasca, IL

Southeast Regional Sales Manager 1999–2001

• Directed business development across the Southeast territory, managing nearly

$1 million in annual advertising revenue.

• Sold integrated marketing solutions including print, digital advertising, custom publishing, webcasts, and sponsorships.

• Secured the company's first webcast advertising agreement, introducing a new revenue stream.

• Built lasting relationships with enterprise clients through consultative selling and strategic account management.

Putman Publishing Itasca, IL

Inside Sales Manager 1997–1998

• Managed nationwide sales of print and digital advertising products while developing innovative marketing programs that increased customer engagement.

• Produced record-setting postcard deck sales by identifying new market opportunities and strengthening client relationships.

• Consistently exceeded expectations through proactive prospecting, creative solution selling, and exceptional customer service. ADDITIONAL EXPERIENCE

K/1 Teaching Assistant — Davidson, NC 2009–2021

Supported classroom instruction, student assessment, differentiated learning, and daily academic activities.

Matt’s Chicago Dog — Cornelius, NC 2003–2009

Managed daily restaurant operations, catering proposals, menu coordination, delivery, invoicing, and customer relationships.

LEADERSHIP & VOLUNTEER EXPERIENCE

Director, Neora International

Lead and mentor a team of Brand Partners focused on goal achievement and business development.

Volunteer, Little Pink Houses of Hope

Support annual nonprofit retreat programming for breast cancer patients and families. EDUCATION

Bachelor of Arts, Television Directing/Production 1989-1993 Columbia College — Chicago, IL

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