Inbound Call Center Customer Service Specialist

MICHAEL R. CORBIN

Phoenix, AZ 480-***-**** ************@*****.***

https://www.linkedin.com/in/michael-c-97b7a3172/

Summary

Very skilled and reliable Customer Service Specialist with 7+ years of experience in the business seeking new position in CS, Project Management, or Data Analysis. Excellent performance records with consistent evaluations in 80% - 100% range. Awards for perfect attendance, outstanding job dedication, and Employee of the Month. Can learn new tools and procedures quickly, and have developed good soft-skills including techniques for customer de-escalation.

Experience

Edison Scientific San Francisco, CA

Scientific Consultant 3/2026 – Present

• Provided input data for training Artificial Intelligence models in scientific research, identifying quantitative and qualitative features in astronomical images and data diagrams to optimize model performance.

• Self-trained in Chat GPT and designer.microsoft.com for AI image generation. Author of the book Electronic Dreams: Exploring the Artistic Power of Artificial Intelligence, presenting art created by AI programs. A3 Smart Home Security Tempe, AZ

Member Experience Specialist 11/2020 – 6/2026

• Answered customer queries regarding hardware technical support, billing, and related issues; typically handled 40+ calls per day.

• Documented customer interactions and maintained accurate records, facilitating follow-up and best resolution.

• Efficiently processed 20+ credit card transactions and other billing issues daily.

• Collaborated with internal teams to streamline operations, ensuring seamless experiences for members.

• Participated in weekly team meetings to discuss challenges faced by members and brainstorm solutions. S kills

• Salesforce, Workday, Avaya, Sedona

• MS Excel, SQL, Python, Linus & Unix

• Cu stomer billing & billing issue resolution

• Call / Case documentation

• CRM software

• R emote hardware technical support

• Data analysis

• AI model training

• Spearheaded customer retention effort through discount and compensation offers.

• Trained / assisted other team members to improve performance. Intouch CX (formerly 24-7 Intouch) Mesa, AZ

Customer Service Representative 12/2018 - 10/2020

• Handled high volumes of calls (40 – 50 daily) for two different companies during tenure; consistently maintained quality service standards.

• Utilized CRM software to track interactions and follow up with clients, including GPS location.

• Managed customer accounts and updated information in the system.

• Maintained detailed records of customer interactions and transactions, thoroughly recording details of inquiries.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations. In particular, when working for booking.com, worked with customers and clients in travel industry to solve problems created by COVID-19 pandemic.

• Strengthened customer retention by offering discount options.

• Citation for Outstanding Performance.

Education and Training

The Ohio State University Columbus, OH

Ph.D. in Astronomy

08/1991

• Perkins Observatory Fellowship, 1989

Columbia University New York, NY

Bachelor of Arts in Astrophysics

05/1986

• [1982 - 1986] - Dean's List

• High Altitude Observatory, Boulder, CO, Summer Intern Fellowship References

References available upon request.

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