HR Executive

Patricia Olson

Bismarck, ND *****

701-***-**** • ***********@*****.***

PROVEN OPERATIONS & PEOPLE OFFICER

Human Resource Executive • Mergers & Acquisitions • Alignment of Operational Strategies Risk Management & HR Compliance • Compensation • Analysis of Trends & Metrics • Multi-State Workforce Planning • Benefit Administration • Talent Development • Hiring & Recruiting • Strategic Planning • Technology Savvy • Marketing & Branding • DEI & Culture • Employment Law • OL&D Employee Engagement • Reduce Operational Expenses• Enhance Efficiencies • Strategic Leadership & Coaching • Relationship Builder • Staff Retention • Benefit Design • Systems Implementation • Recruiting & Onboarding • Engaging Leadership Style • Visionary Leader PROFESSIONAL SUMMARY

Scalability M&A Integration Organizational Transformation Accomplished HR Executive with 20+ years of experience architecting people strategies for multi- state, high-growth organizations. Expert in driving business outcomes through M&A due diligence, digital transformation (UKG, Workday), and fiscal optimization of total rewards. Proven track record of scaling workforces by 110% YoY, reducing payroll errors by 95%, and slashing legal overhead by 50% through improved compliance frameworks.

CORE COMPETENCIES

Executive Strategy: M&A Integration & Due Diligence, Workforce Planning, Board Relations. Operational Excellence: Digital HRIS Transformation, Multi-State Compliance, Risk Mitigation. Talent Architecture: Compensation & Benefits Design, Performance Management, DEI & Culture. WORK EXPERIENCE

Haga Kommer Bismarck, ND

Human Resources Operations Officer Oct 2024 – Present Strategically scaled HR infrastructure for a multi-entity organization during a period of aggressive expansion.

• M&A Integration: Architected the HR diligence and integration roadmap for 13 successful acquisitions in 24 months; harmonized disparate cultures and systems for a workforce growing at 110% YoY.

• Digital Transformation: Spearheaded the end-to-end implementation of a unified HRIS/Payroll platform, eliminating manual redundancies and providing leadership with real- time workforce analytics.

• Total Rewards Strategy: Redesigned the corporate benefits architecture to enhance market competitiveness while maintaining strict budget alignment and fiscal sustainability.

• Regulatory Leadership: Established a centralized multi-state compliance framework, ensuring 100% adherence to evolving employment laws across five states.

• All Encompassing HR Professional: sole HR professional providing excellent service to over 200 employees from leave of absence, payroll support, management guidance, recruitment, benefits design and administration, and compensation. Capital Credit Union Bismarck, ND

Vice President of Human Resources Sept 2020 – Dec 2023 Executive lead for all people operations for a $700M financial institution with 11 locations. Led the people operations teams, establishing a robust framework of best practices and devising a scalable HR strategy to drive Capital Credit Union's growth and strategic leadership for a $700M credit union operating in 11 locations across North Dakota with over 150 staff.

● Orchestrated company-wide talent management and professional development initiatives, encompassing talent planning Individual Development Plans, leadership development programs, and succession planning.

● Branded the human resource department's internal and external materials to create a strong, positive, consistent image compelling to employees and appealing to candidates.

● Established and managed dynamic performance management and merit increase process, ensuring ongoing alignment with internal and external candidates, grounded in collaboration with employees, managers, senior leaders, and executives to conduct thorough, unbiased talent assessments.

● Project leader in the implementation of cutting-edge employee programs and systems that foster a positive and inclusive work environment; reducing payroll processing from two days to 2.5 hours and open enrollment process from four days to hours.

● Partnering with senior leadership and the Board of Directors to drive the organization’s overall business strategy, employee engagement, and company initiatives. Olson Consulting Bismarck, ND

Owner / Strategic Advisor Dec 2018 – Present

Providing fractional C-Suite HR leadership to mid-market firms focused on operational turnaround. Create and assist in implementing HR programs and projects, conduct research to identify issues, and provide advice and recommendations for resolving daily HR challenges. Formulate strategic plans, assist in recruitment and training, and implement HR technology.

● Increased staffing by 60% in the first year by performing statistical analyses to gather data for the operational and forecast team needs.

● Improved retention by 34% by reducing personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

● Reduced attorney fees by 50% while maximizing operational excellence by mentoring personnel on management principles, industry practices, and company procedures.

● Align branding initiatives and sales strategies with client goals to effectively start business projections and budget responsibilities.

Anne Carlsen Center Fargo, ND

Chief Human Resource Officer Sept 2017 – Dec 2018 Executive leader supporting 800+ employees and senior leaders in daily and strategic strategies for the largest non-profit in North Dakota.

Championed a pivotal role in strategic workforce optimization, collaborating closely with leadership to ensure equitable decisions, empathetic treatment of employees and clients, and the unwavering preservation of the company’s mission-driven culture during challenging transitions for 800 employees across three states.

● Formulated and executed a strategic vision, providing hands-on guidance in daily people operation activities while fostering cross-functional collaboration to align programs, processes, structures, and systems with organizational objectives.

● Increased new hire satisfaction by 67% by streamlining HR efficiencies, coordinating new hire orientations, and providing onboarding/training for new employees.

● Built and managed a high-performing team, strategically hiring and nurturing top talent to drive HR excellence and organizational success.

● Improved communications by liaising between multiple business divisions and aligning the organization's mission and vision with organizational training/developmental needs. Wallwork, Inc. Fargo, ND

Corporate Director of Human Resources Jan 2012 – Sept 2017 First Human Resources leader creating strong relationships, exceptional and lasting processes, and enhanced communication across all businesses and locations. Structured compensation and benefits aligned with mission and vision to be competitive within the transportation and sales market for 800 employees across five states; branded and aligned the eight businesses to stand under one corporation structure.

● Successfully identified and implemented a cutting-edge HRIS, resulting in streamlining workflows, reduced administrative overhead, and deliverance of annual savings of $100,000 by eliminating the need for an external payroll vendor and an additional FTE.

● Achieved 95% fewer errors in benefits, payroll, and compensation by creating human resource processes and organizing the structure of programs for organizations.

● Developed and executed HR policies/programs, workforce/job development, recruitment/hiring, compensation/benefits, and employee/labor relations to build staff-focused human resources.

● Partner with senior leaders to address organizational challenges during growth, M&A activities, navigating employee relations issues, and implementing strategies for motivating and retaining top talent.

Essentia Health Fargo, ND

Regional Human Resource Officer June 2009 – Dec 2012 Maintained a comprehensive understanding of employee management-related legal requirements to mitigate legal risks and ensure regulatory compliance, collaborating with legal and compliance as needed for 3500 employees across multiple locations and states across the United States.

● Supported, advised, counseled, and guided senior executives, directors, and managers on employment concerns, legal issues, policies, practices, and procedures.

● Administrator for patient care contracts and traveling nurses to maintain compliance with Joint Commission standards.

● Led and participated in extensive M&A committees to collaborate on best practices in moving forward; led and participated in Studer-based principals, VIBE, and Process Excellence.

● Redesigned onboarding and recruiting process which supports 120+ managers in 30 departments within the region; increased applicant pool, reduced time in the onboarding process, and reduced costs by 60% in less than six months; Redesigned company-wide programs and services to support ongoing business requirements and requests.

● Lead in union efforts in negotiations for nursing staff to reduce the risk of walk-outs and arbitration.

EDUCATION & CERTIFICATIONS

University of Mary Fargo, Fargo, ND

Master of Business Administration, Human Resource Management 2013 Bachelor of Science, Business Management, Human Resource Management 2011 Northwest Community and Technical College, Moorhead, MN 2005 Associate of Applied Science, Human Resource Management Certifications: SHRM-Senior Certified Professional 2016 TECHNOLOGIES & AFFILIATIONS

Technologies: Sage, UKG, UltiPro, ADP, Kronos, Workday, PeopleSoft, Ceridian, Dayforce, Microsoft Teams, Lawson, and Microsoft Office.

Affiliations: Central Dakota Human Resource Association, Member Association for Talent Development, Member

Fargo-Moorhead Human Resource Association Past Board President The ARC of Bismarck/Mandan, Board Director; The ARC of North Dakota, Board Director Meals on Wheels of Bismarck, Board Member

Central Dakota Human Resource Association, Board Member Human Resource & Organizational Development Committee Member Council-Credit Union National Association (CUNA), Past Board Director Fargo-Moorhead Human Resource Association, Member

Wisdom Committee for Young Professionals Network, Board Director SHRM Certification Director for CDHRA

Animal Advisory for North Dakota, Board Director

Contact this candidate