Experienced Receptionist and Housekeeping Assistant
Resume:
Crystal Kinkade
Reno, NV *****
***************@*****.***
Professional Summary
Courteous, dependable Receptionist with 14 year's experience in performing a wide range of customer service, clerical and administrative tasks. Demonstrated talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work. Solid exposure of healthcare and hospitality settings.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
House Cleaner
Steampunk House cleaning-Reno, NV
January 2026 to Present
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Utilized various cleaning tools and equipment effectively to achieve optimal results
• Collaborated with clients to understand their specific cleaning needs and preferences
• Communicated effectively with team members to coordinate schedules and ensure smooth workflow
• Worked independently with minimal supervision while maintaining a high level of productivity Janitor
Snelling staffing-Clovis, NM
September 2024 to May 2025
• clean boot scrubber
• managed inventory
• managed chemicals
• Cleaning
• Mopping
• stalking lab with lab coats and booties and gloves Housekeeping
Homewood Suites by Hilton-Reno, NV
June 2023 to August 2024
• Cleaning
• customer service representative
• Inspection
• Bored notes
Personal Assistant
D and L Auto-Silver Springs, NV
January 2014 to February 2023
• Performed general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
• Sorted or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• Scanned or read incoming materials to determine how and where they should be classified or filed.
• Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval. Cook/Cashier
Jack in the Box-Reno, NV
March 2019 to December 2019
• Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
• Take orders for food and beverage items and verify orders before punching them into the system
• Provide customers with information on add-ons and upsize availability in a bid to upsell food items
• Provide customers with order time and payment information and process cash and credit card transactions
• Tender change and receipts to customers and guide customers about where and when to pick up their orders
• Relay orders to the kitchen area and assist in preparing them during slow hours
• Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag
• Ascertain that all online orders are quickly and accurately processed by following set rules and protocols
• Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen to and resolved
• Ascertain that sufficient change is available at the beginning of each shift
• Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
• Listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business
Cashier/Customer Service
McDonald's-Reno, NV
May 2017 to October 2017
• Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
• Take orders for food and beverage items and verify orders before punching them into the system
• Provide customers with information on add-ons and upsize availability in a bid to upsell food items
• Provide customers with order time and payment information and process cash and credit card transactions
• Tender change and receipts to customers and guide customers about where and when to pick up their orders
• Relay orders to the kitchen area and assist in preparing them during slow hours
• Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag
• Ascertain that all online orders are quickly and accurately processed by following set rules and protocols
• Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen to and resolved
• Ascertain that sufficient change is available at the beginning of each shift
• Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
• Listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business
Donation Attendant
Goodwill-Reno, NV
May 2015 to May 2015
• Packed, sealed, labeled, to prepare materials for shipping, using hand tools, power tools.
• Recorded shipment data, space availability, damages, or discrepancies for reporting.
• Established or maintained cooperative relationships with representatives of community, consumer, employee, or public interest groups.
Cashier
Wash Tubs-Carson City, NV
November 2012 to January 2014
• Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Removed items from washers or dry-cleaning machines.
• Assisted customers by providing information and resolving their complaints, greet customers entering establishments.
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers. Personal Assistant/Part Runner
American Industries-Carson City, NV
October 2001 to November 2012
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
• Examined shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
Soft Count Clerk
Peppermill Casino-Reno, NV
December 2007 to January 2008
• Maintained cage security.
• Followed all gaming regulations.
• Counted funds and reconcile daily summaries of transactions to balanced books.
• Maintained confidentiality.
Education
High school diploma or GED
General (Diploma)
Sierra Nevada High School-Reno, NV
March 1995 to August 1998
Upper secondary education
Skills
Bartending - Bartending experience (3-5 years) Shipment sorting Phone answering Art direction Mobile devices Host/hostess experience Shipping and receiving inventory management Customer inquiry handling In-person customer service Dishwasher experience Manufacturing Cash handling Microsoft PowerPoint Data entry - Data entry experience (11-15 years) Food production Windows Meal Preparation Microsoft Excel Customer service Microsoft Outlook Data analysis skills Detecting counterfeit currency Nannying Inventory control Warehouse experience Machine operation Customer relationship building Computer operation Typing Record keeping Microsoft Access Manufacturing company experience Home Care Accounts receivable Hospital experience Office Management Receiving shipments Inventory records Heavy lifting English Customer support Phone communication Order picking Adobe Photoshop Check cashing Cleaning Experience
- Cleaning experience (16-20 years) Graphic design Cash register operations Problem- solving Oven cleaning Organizational skills Balancing end-of-day transactions Cash register Order entry Picking & packing Team scheduling Residential cleaning Clerical Experience Casino compliance and regulation Mechanical knowledge Phone etiquette Financial transaction processing QuickBooks Dishwashers Personal Assistant Experience Household spot cleaning Mopping Customer communication Safety standards in production Clerical experience Communication skills Retail sales Front desk Vacuuming Guest services Tool & die Basic math Microsoft Word Driving Quality standards in production Outdoor work Appointment scheduling Respiratory protection Order tracking Cash Handling Time management Greeting customers Team management Customer support experience within retail industry Dishwashing Microsoft Office Attention to detail Mirror cleaning Computer skills Customer complaint resolution Title processing Cooking Filing Packing OSHA (regulatory compliance area) Balancing cash drawers Client communication Maintaining an organized workspace Client interaction via phone calls Order processing Manual handling Phone call management Stock organizing Technical Proficiency Wordperfect Administrative experience Press operation Senior Care Custodial experience Hospitality Phones Professional art or design Kitchen organization Upselling Unloading Caregiving Payroll Languages
• English
Awards
Presidential Award Gold
August 1998
Certifications and Licenses
Pallet Jack Certification
Additional Information
Skills and Interests
Skills
• Customer Service
• Knowledge and understanding of brokerage office high volume phone lines
• Effective organizational, multi-tasking, and prioritizing skills
• Good verbal, written, and interpersonal communication skills
Contact this candidate