Customer Service & Problem-Solving Professional

Kimberly Thompson

Personal Information

Email address: ****************@*****.***

Phone Number: 406-***-****

Address: *** ******* ***, *********, ** 30549

Profile

As a motivated employee, my objective is to utilize my excellent communication and problem-solving skills to be a vital part of the team. I strive to exceed expectations by actively listening to customer needs and associate or management input, providing accurate information, and resolving issues in a timely and efficient manner. I am committed to maintaining a positive attitude and fostering a strong customer-business relationship. Work Experience

05/2024-Present

Amazon Fulfillment Associate- 429 Toy Wright Rd. Pendergrass, Ga

• Processed customer returns with accuracy and in a timely manner. Maintained privacy of customer account information.

• Utilized the problem-solve UI to handle issues with customers that other associates were unable to take care of.

• Participated in Safety committee to uphold the highest standards of customer focus and associate safety.

• Lead training classes to teach other associates the skills needed to be successful in support and processing paths.

10/2024- 06/2025

Remote Customer Advocate

UnitedHealth Care/ US HealthGroup

Practiced conflict resolution on a daily basis without the need of an outside or higher level management team member to step in.

Managed accounts with Medicare/Medicaid members to include payments and personal details, as well as privately funded accounts for members of other firms.

Problem solved as needed over multiple platforms on multiple screens at once to input data with precision and privacy.

Provided exceptional care for members and elders, ensuring their safety and well-being, and engaging in educational and recreational activities, leading to positive personal relationships and growth.

Demonstrated exceptional time-management and multi-tasking skills, balancing domestic duties with personal hobbies and volunteering, resulting in a well-rounded and fulfilling lifestyle and satisfied employer/member relationships while working remotely.

Skills/Strengths

Communication skills- Fluent in English (speaking, reading, and writing) Technical proficiency- Typing 65 wmp, Comfortable with MAC and Windows OS Problem-solving skills

Multitasking abilities

Patience

Empathy

Adaptability

Eager to learn

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